Cisco Jabber and Virtual Desktop Infrastructure

Document created by Cisco Documentation Team on Apr 8, 2016Last modified by Cisco Documentation Team on Sep 8, 2017
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Virtual Desktop Infrastructure

With Virtual Desktop Infrastructure (VDI), instead of a traditional desktop, you have a thin client and a hosted virtual desktop.

A thin client is a typically less costly and less powerful device than a desktop computer. Your organization may even use older, less powerful PCs as thin clients. Your hosted virtual desktop resides in a central server location called a data center. Your hosted virtual desktop includes your

  • Microsoft Windows desktop


  • Applications (such as, Cisco Jabber)


  • Data


Using your thin client, you access your hosted virtual desktop over a secure Citrix or VMware connection.

Cisco Virtualization Experience Media Edition

Cisco Jabber is compatible with VDI. However, because of a limitation of VDI, only the availability and chat features are supported. Sending the additional data that audio and video calls require through the hosted virtual desktop causes communications delays. This limitation is called the "hairpin" effect.

Cisco Virtualization Experience Media Edition (VXME) is software that adds support for audio and video calls. With Cisco VXME, the data doesn’t go through the hosted virtual desktop, thus eliminating the hairpin effect. The version of Cisco VXME that you have depends on the operating system that your thin client runs. The Cisco VXME family of products includes:

  • Cisco VXME for HP Thin Pro and Ubuntu


  • Cisco VXME for SUSE Linux


  • Cisco VXME for Unicon eLux


  • Cisco VXME for Windows


Cisco VXME supports most Cisco Jabber features, with some exceptions. For more information, see the article for the version of Cisco VXME that corresponds to your thin client operating system: