Getting Started with Cisco Spark Hybrid Services

Document created by Cisco Documentation Team on Apr 1, 2016Last modified by Cisco Documentation Team on May 24, 2017
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Cisco Spark Hybrid Services Overview

Cisco Spark Hybrid Services securely link your on-premises deployment with the Cisco Collaboration Cloud. This connection lets you keep your existing deployment and make it better:

    Simpler administration tasks.



    Easier meeting scheduling.



    Better calls.


  • Better resource management.


You do a one-time setup of the services. When you register your environment to the cloud, a software connector is installed automatically on your equipment. Your connector communicates securely with our service in the cloud.

Directory Connector

The Directory Connector automatically synchronizes Microsoft Active Directory users with Cisco Spark (creating, updating, deleting) so that user account information is always current in the cloud. The Active Directory remains the single source for all user account information that is mirrored in to Cisco Spark.

  • Simplify your day-to-day administration tasks.
  • Provide accurate and up-to-date directory content for all Cisco Spark users when they click to call, message, or to add people to meetings.
Hybrid Calendar Service

Hybrid Calendar Service connects your on-premises Microsoft Exchange, Office 365, or hybrid Exchange deployment to Cisco Spark. This service makes it easier to schedule and join Cisco Spark basic and advanced meetings from your calendar client—especially for mobile users, because no extra plugins are required.


In the location field for a meeting invite, users can:

  • Add @spark to automatically create a Cisco Spark space with all meeting invitees for before, during, and after-meeting information and document sharing.
  • Add @webex to automatically share the host's WebEx Personal Room and join information in the invitation.

From Outlook, your users can share their out of office status to other users in Cisco Spark. As soon as a user sets an automatic reply and date range, other users can see the status in Cisco Spark in these locations:

  • In @mentions directed at the out of office user.
  • In the People space for that user.
  • In search results for that user's name.
  • In the expanded people roster for a space. (Web client only.)
Hybrid Call Services

Hybrid Call Services (Aware and Connect) connect your existing Cisco call control solution to the Cisco Spark service so that they work together.


With both services enabled, your users can:


    Use the Cisco Spark app as a mobile soft client for audio and video calls.



    Use the app to make and receive calls from anywhere, as if they were in the office.



    Use Cisco Spark, Cisco Jabber, or their desk phone to call, without worrying about which option they use.



    Use the Cisco Spark app to instantly share their screens during a typical call—no need to set up a separate meeting.



    Unlock call history in on-premises phones and integrate that history in Cisco Spark.


Hybrid Media Service

Cisco Hybrid Media Service dynamically finds the optimal mix of on-premises and cloud conferencing resources. On-premises conferences stay on premises when there are enough local resources. When local resources are exhausted, conferences then expand to the cloud.


Cisco Hybrid Media Service:


    Improves quality and reduces latency by allowing you to keep your calls on premises



    Extends your calls transparently to the cloud when on-premises resources have reached their limit



    Allows you to manage your Hybrid Media Nodes from the cloud



    Allows you to optimize resources and scale capacity, as needed



    Combines the features of cloud and on-premises conferencing in one seamless user experience



    Eliminates capacity concerns, because the cloud is always available when more resources are needed


Hybrid Context Service

Hybrid Context Service links your Context Service deployment with Cisco Collaboration Cloud. You can administer simple tasks to your Context Service deployment using Cisco Cloud Collaboration Management.


For more information about Context Service, see Context Service Overview.


For more information on setting up Hybrid Context Service, see Set Up Hybrid Context Service.


Design and Architecture Considerations for Cisco Spark Hybrid Service Deployments

Use these documents to help you plan your Cisco Spark Hybrid Service deployments.

  • See Five Important Things to Prepare Before You Deploy Cisco Spark Hybrid Services.

    This document lists and details five prerequisite items that take some time to configure. Understand these networking and security concepts in advance so your Cisco Spark Hybrid Services deployment goes smoothly.

  • For enterprises, see Cisco Spark Hybrid Services Deployment White Paper.    

    This white paper provides an overview of Cisco Spark Hybrid Services design and deployment for enterprises. It contains an architecture overview that introduces the components involved, a deeper technical discussion of the architecture covering the various connectors, how they function, the components involved, and best practices in deployment of the connectors. You can find a high-level step-by-step guide for deploying hybrid services.

  • For HCS deployments, see the Cisco Spark Hybrid Services HCS Integration Reference Guide.  

    This document is designed to answer the questions that arise when you plan and implement Cisco Spark Hybrid Services in a Cisco HCS deployment.


Cisco Spark Hybrid Services Deployment Steps

Use these articles to find on-premises prerequisites, capacity planning, setup steps, known issues, and other useful information for each of the Cisco Spark Hybrid Services.

Cisco Spark Hybrid Services Management and Troubleshooting


    Cisco Spark Hybrid Service and Connector Troubleshooting and Known Issues


    If you encounter issues after you configure any Cisco Spark Hybrid Services, see these articles for troubleshooting help and to better understand the known issues.


  • Release notes for Connector Updates.


    See these release notes for information about the latest connector update and past connector updates.



    Manage On-Premises Clusters for Cisco Spark Hybrid Services


    From the cluster view page, you can manage the settings on your clusters that are registered to the cloud.



      Add new Cisco Spark Hybrid Services clusters.



      Schedule an upgrade time for connectors on your clusters.



      Deactivate any Cisco Spark Hybrid Services that are hosted on a cluster.



      Rename the cluster.



      Remove the cluster, if no other Cisco Spark Hybrid Services are hosted on it.



    Configure Email Notifications for Cisco Spark Hybrid Services


    After you set up any Cisco Spark Hybrid Services, you and other administrators in your organization may want to receive email notifications about the service status, alarms, software upgrades, and so on.