Get Started with Cisco Spark Hybrid Services

Document created by Cisco Documentation Team on Apr 1, 2016Last modified by Cisco Documentation Team on Aug 31, 2017
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Design and Architecture Considerations

Use these documents to help you plan your Cisco Spark Hybrid Service deployments:

  • Five Important Things to Prepare Before You Deploy Cisco Spark Hybrid Services

    This document lists and details five prerequisite items that take some time to configure. Understand these networking and security concepts up front, so that your Cisco Spark Hybrid Services deployment goes smoothly.

  • Cisco Spark Hybrid Services Design Guide (enterprises only)    

    This design guide provides an overview of Cisco Spark Hybrid Services design and deployment for enterprises. It contains an architecture overview that introduces the components involved, a deeper technical discussion of the architecture covering the various connectors, how they function, the components involved, and best practices in deployment of the connectors.

  • Cisco Spark Hybrid Services HCS Integration Reference Guide (HCS deployments only)  

    This document is designed to answer the questions that arise when you plan and implement Cisco Spark Hybrid Services in a Cisco HCS deployment.


Cisco Spark Hybrid Services Deployment

Cisco Spark Hybrid Services Management and Troubleshooting


    Cisco Spark Hybrid Service and Connector Troubleshooting and Known Issues


    If you encounter issues after you configure any Cisco Spark Hybrid Services, see these articles for troubleshooting help and to better understand the known issues.


  • Release Notes for Connector Updates.


    See these release notes for information about connector updates, past and present.



    Manage On-Premises Resources for Cisco Spark Hybrid Services


    From the resource view page, you can manage the settings on your clusters that are registered to the cloud.



      Add new Cisco Spark Hybrid Services resources.



      Schedule an upgrade time for connectors on your resources.



      Deactivate any Cisco Spark Hybrid Services that are hosted on a resources.



      Rename the resources.



      Remove the resource, if no other Cisco Spark Hybrid Services are hosted on it.



      Move a node in to maintenance mode.



    Configure Email Notifications for Cisco Spark Hybrid Services


    After you set up any Cisco Spark Hybrid Services, you and other administrators in your organization may want to receive email notifications about the service status, alarms, software upgrades, and so on.



Cisco Spark Hybrid Services Overview

Cisco Spark Hybrid Services securely link your on-premises deployment with the Cisco Collaboration Cloud. This connection lets you keep your existing deployment and make it better:

    Simpler administration tasks



    Easier meeting scheduling



    Better calls


  • Better resource management


You complete a one-time deployment of each hybrid service. For Expressway-based hybrid services, when you register your environment to the cloud, a software connector is installed automatically on your equipment. For others, like directory and media, you deploy the software on a supported Windows or VM environment. The software (connectors, media nodes, directory connector) communicates securely with our service in the cloud.

Directory Connector

The Directory Connector automatically synchronizes Microsoft Active Directory users with Cisco Spark (creating, updating, deleting) so that user account information is always current in the cloud. The Active Directory remains the single source for all user account information that is mirrored in Cisco Spark.

  • Simplify your day-to-day user administration and management tasks.
  • Provide accurate and up-to-date directory content for all Cisco Spark users when they click to call, message, or to add people to meetings.
Hybrid Calendar Service

Hybrid Calendar Service connects your on-premises Microsoft Exchange, Office 365, hybrid Exchange, or Google Calendar deployment to Cisco Spark. This service makes it easier to schedule and join Cisco Spark basic and advanced meetings from your calendar client—especially for mobile users, because no extra plugins are required.


From a calendar client, in the field where meeting location is normally added, users can:

  • Add @spark to automatically create a Cisco Spark space and corresponding join link for the space. This information is shared with all meeting invitees for before, during, and after-meeting information and document sharing.
  • Add @webex or their Personal Room URL to automatically share the host's WebEx Personal Room and join information in the invitation.

From Outlook, people can share their out-of-office status in Cisco Spark. As soon as someone sets an automatic reply and date range, others can see the status in Cisco Spark in these locations:

  • In @mentions directed at the out-of-office user.
  • In the People space for that user.
  • In search results for that user's name.
  • In the expanded People roster for a space.
Hybrid Call Services

Hybrid Call Services (Aware and Connect) connect your existing Cisco call control solution to the Cisco Spark service so that they work together.


With both services enabled, your users can:


    Use the Cisco Spark app as a mobile soft client for audio and video calls.



    Use the app to make and receive calls from anywhere, like you were on a call at your desk in the office.



    Use Cisco Spark, Cisco Jabber, or their desk phone to call, without worrying about which option they use.



    Use the Cisco Spark app to instantly share their screens during a typical call—no need to set up a separate meeting.



    Unified call history on Cisco Spark—Unlock call history in on-premises devices and integrate that history in to Cisco Spark.


Hybrid Media Service

Cisco Hybrid Media Service dynamically finds the optimal mix of on-premises and cloud conferencing resources. On-premises conferences stay on premises when there are enough local resources. When local resources are exhausted, conferences then expand to the cloud.


Cisco Hybrid Media Service:


    Improves quality and reduces latency by allowing you to keep your calls on-premises.



    Extends your calls transparently to the cloud when on-premises resources have reached their limit.



    Allows you to manage your Hybrid Media Nodes from the cloud.



    Allows you to optimize resources and scale capacity, as needed.



    Combines the features of cloud and on-premises conferencing in one seamless user experience.



    Eliminates capacity concerns, because the cloud is always available when more resources are needed.


Hybrid Data Security

From day one, data security has been the primary focus in designing the Cisco Collaboration Cloud. The cornerstone of this security is end-to-end content encryption, enabled by Cisco Spark clients interacting with the Key Management Service (KMS). The KMS is responsible for creating and managing the cryptographic keys that clients use to dynamically encrypt and decrypt messages and files.


By default, all Cisco Collaboration Cloud customers get end-to-end encryption with dynamic keys stored in the cloud KMS, Cisco's security realm. Hybrid Data Security moves the KMS and other security-related functions to your enterprise data center, so nobody but you holds the keys to your encrypted content.

Hybrid Context Service

Hybrid Context Service links your Context Service deployment with Cisco Collaboration Cloud. You can administer simple tasks to your Context Service deployment using


For more information about Context Service, see Context Service Overview.


For more information on setting up Hybrid Context Service, see Set Up Hybrid Context Service.