Cisco Spark Single Sign-On with Google Apps

Document created by Cisco Documentation Team on Jun 24, 2016Last modified by Cisco Documentation Team on Aug 29, 2017
Version 8Show Document
  • View in full screen mode

Single Sign-On and Cisco Spark

Single sign-on (SSO) is a session or user authentication process that permits a user to provide credentials to access one or more applications. The process authenticates users for all the applications that they are given rights to. It eliminates further prompts when users switch applications during a particular session.

The Security Assertion Markup Language (SAML 2.0) Federation Protocol is used to provide SSO authentication between the Cisco Collaboration Cloud platform and your identity provider (IdP).


The Cisco Spark platform only supports the web browser SSO profile. In the web browser SSO profile, the Cisco Spark platform supports the following bindings:

  • SP initiated POST->POST binding 


  • SP initiated REDIRECT->POST binding



NameID Format

The SAML 2.0 Protocol supports a number of NameID formats for the purpose of communicating about a specific user. The Cisco Collaboration Cloud platform supports the following NameID formats.

  • urn:oasis:names:tc:SAML:2.0:nameid-format:transient
  • urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified
  • urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress

In the metadata that you load from your IdP, the first entry is configured for use in the Cisco Spark Platform.


The Cisco Collaboration Cloud supports the single logout profile. In the Cisco Spark or WebEx Meeting app, a user can sign out of the application, which will use the SAML single log out protocol to end the session and confirm that sign out with your IdP. Ensure your IdP is configured for SingleLogout.

Integrate Cisco Spark with Google Apps for Single Sign-On

Follow the tasks in this article to configure Single Sign-On (SSO) integration between Cisco Spark services and a deployment that uses Google Apps as an identity provider (IdP).


Set up this integration for users of Cisco Spark message, meet, and call. If your WebEx Meeting Center is integrated in Cisco Spark Control Hub, WebEx Meeting Center inherits the user management. If you can't access WebEx in this way, you must do a separate integration to enable SSO for Cisco WebEx.

Before You Begin 
For SSO and Cisco Spark services, IdPs must conform to the SAML 2.0 specification. In addition, IdPs must be configured in the following manner:

    Configure the IdP to use Forms Based authentication.


    Set the NameID Format attribute to one of the following:



      Configure a claim on the IdP to include the uid attribute name with a value mapped to the user's email address in the SAML Assertion.





      Configure a claim on the IdP to include the uid attribute name with a value mapped to the user's email address in the SAML Assertion.






Download the Cisco Spark Metadata to your Local System

1    From the customer view in, go to Settings, and then scroll to Authentication.
2    Click Modify, click Integrate a 3rd-party identity provider. (Advanced), and then click Get Started.
3    Download the metadata file.  

The Cisco Spark metadata filename is idb-meta-<org-ID>-SP.xml.

4    Keep your Cisco Spark Control Hub session open in your browser.

Configure a Custom App in Google Admin

1    In a new browser tab, sign in to to the Google Apps admin console ( using an account with administrative permissions, and then click Apps.
2    From the apps view, click SAML apps.
3    On the SAML Apps page, click the plus (+) button and on the pop-up page, select SETUP MY OWN CUSTOM APP.
4    On the Google Idp Information page under the Option 2 section, click DOWNLOAD and save the file in an easy to find location on your local system.

The Google metadata file is downloaded. The filename format is GoogleIDPMetadata-<domain name>.xml.

5    Click NEXT.
6    On the Basic information for your Custom App page, enter the application name Cisco Spark and click NEXT.
7    To fill out the Service Provider Details page, in a text editor open the Cisco Spark metadata file that you downloaded earlier.
  1. Search the Spark metadata file for "AssertionConsumerService" and copy the URL that follows the Location keyword and paste it into the ACS URL field on the Service Provider Details page.

  2. Search the Spark metadata file for "entityID" and copy the URL that follows into the Entity ID field on the Service Provider Details page.

  3. "Name ID" should be set to Basic Information and Primary Email
  4. "Name ID Format" should be set to UNSPECIFIED
  5. No attribute mappings are required, so on the Attribute Mapping page, click FINISH

After the Cisco Spark SAML app is created, you must enable it for users.

8    Click the vertical dots on the right side of the Cisco Spark SAML app and select either On for everyone or On for some organizations (and then select the organizations.)

Import the IdP Metadata and Enable Single Sign-On After a Test


After you export the Cisco Spark metadata, configure your IdP, and download the IdP metadata to your local system, you are ready to import it into your Cisco Spark organization.

1    Go back to the browser or tab where you're signed in to the Cisco Spark Control Hub – Export Directory Metadata page, and then click Next.
2    On the Import Idp Metadata page, either drag and drop the IdP metadata file onto the page or use the file browser option to locate and upload the metadata file.

We recommend that you use require certificate signed by a certificate authority in Metadata (more secure) for service providers that use publicly signed and trusted certificates.

3    Click Next.
4    Select Test SSO Connection, and when a new browser tab opens, authenticate with the IdP by signing in.

A common cause of an authentication error is a problem with the credentials. Please check the username and password and try again.

A Cisco Spark or Webex error usually means an issue with the SSO setup. In this case, walk through the steps again, especially the steps where you copy and paste the Cisco Spark metadata into the IdP setup.

5    Return to the Cisco Spark Control Hub browser tab.
  • If the test was successful, select This test was successful. Enable Single Sign-On option and click Next.
  • If the test was unsuccessful, select This test was unsuccessful. Disable Single Sign-On option and click Next.