Calls in Cisco Jabber for Mac 11.7

Document created by Cisco Documentation Team on Jul 28, 2016
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View Audio Device from the Hub Window

You can view and change what audio and video devices you are using.

Step 1    Select the Phone Controls icon on the hub window.
Step 2    Select Use my Computer for Calls. The devices you are using are listed.
Step 3    To change devices, select Audio/Video Preferences...
Step 4    Select your preferences in the Audio/Video Preferences window.

Personalize Notifications

You can personalize how you receive notifications for chats and calls.

Step 1    Select Jabber > Preferences > Notifications.
Step 2    Select your preferences for Notifications:
  • Chat messages
  • All incoming calls
  • Do not show call notifications when "Do Not Disturb" is on
Step 3    Select your preferences for Sounds:
  • Chat messages
  • Do not play ringtone when "Do Not Disturb" is on
  • Mute all sounds when on a call
Step 4    Select a ringtone from the list available.

Ring on All Devices

You can configure your ringtones and alerts to ring on all devices.

Step 1    Select Jabber > Preferences > Audio/Video.
Step 2    In the Ringer & Alerts section of the window, select All Devices.

Start a Jabber to Jabber Call

You can make a call to another Cisco Jabber client using Jabber to Jabber calls. There are some differences using Jabber to Jabber calls:

  • You can make a Jabber to Jabber call with only one contact at a time.


  • When you are on a Jabber to Jabber call, if you call another contact your ongoing call will end.


  • When you start a Jabber to Jabber call with a contact and your contact starts a Jabber to Jabber call with you at the same time, your call is connected and you don't get any incoming call notice.


Before You Begin

This feature is enabled by your administrator.

Step 1    Select the call icon for your contact. For example in the contact list or in the chat window.
Step 2    Select Jabber Call from the menu.

Forward Calls

You can forward calls from Cisco Jabber.

Step 1    Select Jabber > Preferences > Calls.
Step 2    Select Call Forward.
Step 3    In the Forward Calls to section, select an option from the available list or add a new number.
  1. Add a new number in the available list by selecting the + (plus) button.
  2. Enter a phone number, including country and area codes.

URI Dialing


You can use URI dialing to make calls and resolve contacts with Uniform Resource Identifiers (URI).


Users that are connected to Cisco TelePresence Video Communication Server (VCS), are only accessible using their associated URI.


For example, a user named Anita Perez has the following SIP URI associated with her directory number: URI dialing enables users to call Anita with her SIP URI rather than her directory number.


Imported Contacts from Microsoft Outlook

Contacts imported from Microsoft Outlook may contain SIP URIs. For releases prior to Apple OS X Maverick Version 10.9, the Mac address book may not display some characters, for example can display as aperezexamplecom. However, you can still search and call using these URIs.


You can create a SIP URI for the contacts in your Mac address book.

Before You Begin

Ensure that you have configured the Address Book Plug-in for Cisco Jabber for Mac.

Step 1    Select the user in your Mac address book and select Edit.
Step 2    Within the phone section of the contact card, add the SIP URI for your contact.
Step 3    Select Done.

Dialing a Contact using a SIP URI

You can call a contact using their SIP URI.

Step 1    Enter the characters of the URI including the @ symbol and at least two characters after the @. For example aperez@ex. The call bricklet will display the results.
Step 2    Select Call in the bricklet, to call the contact using their SIP URI.

Transfer an Active Call

Step 1    Select the more menu icon and select Transfer.
Step 2    Search for the person you are transferring the call to.
Step 3    Select Transfer and the call is transferred.