Accessibility in Cisco Jabber for Windows 11.7

Document created by Cisco Documentation Team on Aug 5, 2016
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Screen Reader Support


From release 10.6, Cisco Jabber for Windows supports JAWS 15 or JAWS 16 screen reader on a Windows 7 or 8 operating system.


You must download a script to run JAWS with the client. You can download the scripts and reference guide from the Cisco Jabber software download site. The file you need is called CiscoJabber-JAWs-Scripts.<latest-version>.zip.   


Accessibility Icons

Accessibility icons use symbols to show availability.

To use accessibility icons, select View > Show accessible presence icons.

The following table shows standard and accessible icons:
Standard Icon       Accessibility Icon       Description      





Do Not Disturb




Keyboard Shortcuts

Global Keybaord Shortcut Keys


Global shortcuts mean that you can use the shortcuts from anywhere on your computer; a specific window or application doesn't have to be open to use the shortcut.

Operation Keyboard Shortcut

Access the docked window (first ensure your docked window is enabled in View > Show docked window.

CTRL + Shift + ?
Open the right-click menu 

Shift + F10


Hub Window


Navigate to and select Calls tab


CTRL + 2


Navigate to and select Voicemail tab


CTRL + 3


Navigate to and select Meetings tab


CTRL + 4


Add a contact




Show/hide contact pictures




Show Offline Contacts




Bring the main Cisco Jabber window into focus


CTRL + /


Incoming Calls

Operation Keyboard Shortcut
Answer calls CTRL + L
Decline calls CTRL + D
Reply to calls with chat CTRL + R  

Active Calls



Operation Keyboard Shortcut
New callCTRL + E
End calls CTRL + K
Enter or exit full screen mode CTRL + SHIFT + F
Show or hide self-view video CTRL + SHIFT + B  
Mute or unmute your audio CTRL + Down Arrow
Start or stop video CTRL + SHIFT + V  
Dock or undock the call window CTRL + ALT + P
Hold or resume calls CTRL + SHIFT + H
Open or close the keypad CTRL + SHIFT + K

Enter numbers on the keypad with your keyboard.

This shortcut is not available in virtual environments.

Increase volume Increase by 1%: CTRL + SHIFT + Up Arrow

Increase by 10%: CTRL + SHIFT + Page Up

Maximum volume level: CTRL + SHIFT + HOME

Decrease volume Decrease by 1%: CTRL + SHIFT + Down Arrow

Decrease by 10%: CTRL + SHIFT + Page Down

Minimum volume level: CTRL + SHIFT + End

Open or close the More menu CTRL + SHIFT + Plus
Open the Merge menu when calls are on hold CTRL + M
Transfer a call CTRL + SHIFT + T
Start a conference call CTRL + SHIFT + C

Instant Messages



Operation Keyboard Shortcut
Close chat windowCTRL + W
Bold font CTRL + B
Italic font CTRL + I
Underline CTRL + U
Copy CTRL + C
Paste CTRL + V
Cut CTRL + X
Undo CTRL + Z
Redo CTRL + Y

Screen Captures


To take screen captures with your keyboard, do the following:


    Use the Tab key to navigate to the Send a screen capture control on the Conversations window.



    Tap the Space bar.



    Hold down the Space bar and use the arrow keys to highlight the region of the screen you want to capture.



    Release the Space bar to take the screen capture and paste it into your chat window.



    Press Enter to send the screen capture.



Keyboard Navigation

Press the Tab key and arrow keys to navigate through items on:

    Main Cisco Jabber window



    Chat windows



    Call windows



    Contact lists



    Options window



    Docked window



    Use arrow keys to access lists and individual components.



    Use the Tab key to navigate through the general area, and Shift + Tab to navigate backwards.



    Use Ctrl +Tab to navigate through conversation windows when you have multiple conversations going.



    Press Enter to select items on windows or start chats with contacts in your contact list.



Navigate Call Controls

To navigate through call controls on call windows, do the following:

    Use the Tab key to toggle between call controls.



    Press the Space or Enter key to open secondary control menus.



    Adjust settings with the arrow keys.



    Press the Esc key to exit secondary control menus.



Navigate Contact Lists

When you navigate into the contact list with the Tab key, there are groups and contacts. To navigate between groups and contacts,

    Use the left and right arrows to expand and collapse groups.



    Use the down arrow to navigate through groups.



    Use the right arrow to navigate into a group.



    Use the left arrow to navigate out of a group.



    Use the up and down arrows to navigate through contacts in a group.