Calls in Cisco Jabber for Windows 11.7

Document created by Cisco Documentation Team on Aug 5, 2016Last modified by Cisco Documentation Team on Sep 11, 2017
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Jabber Calls


Your system administrator must enable Jabber Calling.


You can make a call to another Cisco Jabber client using Jabber Calls. Unlike with other types of phone calls when you use Jabber, there are some differences using Jabber Calls, such as:


    You can make a Jabber Call with only one contact at a time.



    When you are on a JabberCall, if you call another contact, then your current call disconnects first.



    When you start a Jabber Call with a contact and your contact starts a Jabber Call with you at the same time, your call is connected and you don't get any incoming call notice.



To make a Jabber Call, simply select the Call icon menu from active conversation windows or from your contacts list, and select the Jabber Call option.


Dial Numbers from Active Conversations


You can enter a phone number into a converation window and it will appear as a clickable link. You and the person you are chatting with can click on the number and make a Jabber Call.


Phone numbers must be at least four digits long, and if it is preceded by a + must be at least 11 digits long.


Forward Calls

You can forward all calls from Cisco Jabber to voicemail or a different phone.

Step 1    Select the phone control menu on the main window.
Step 2    Select Forward calls to and then select the appropriate option.

Start Conference Calls

Conference calls comprise of two or more participants. There are several ways to start conference calls:
  • While on a call—convert the call to a conference call by clicking the More button on the call control strip, and then selecting the Conference Call option.


  • From a group header—hover over a group header and click the call button to start a conference call with all of the available contacts in that group.


  • From multiple contact selection—select the contacts that you want in your conference call and click the call button that appears when you hover over any of the selected contacts.


You can add contacts to a conference call as follows:
  • Search for contacts in the Add participants field.


  • Drag contacts from your Contacts tab and drop them into the conference call window.


Reply with Chat

When you receive a call from one of your contacts, you can choose one of the following options:

  • Answer


  • Decline


  • Chat reply


If you choose Chat reply, the call is automatically forwarded to your voicemail. A chat window with the caller also pops up, giving you the option to send a quick reply to the caller.

To use this feature you must have voicemail set up.

Dial a Contact using a SIP URI


You can use URI dialing to make calls and resolve contacts with Uniform Resource Identifiers (URI). For example, a user named Anita Perez has the following SIP URI associated with her directory number: URI dialing allows you to call Anita with her SIP URI rather than her directory number.


You can also send DTMF tones with the SIP URI.


Your administrator must enable URI dialing.

Call a contact using their SIP URI:
  • Enter the SIP URI and click the call button.

    Matching results are displayed as you type.

  • To send DTMF tones, enter the full SIP URI, followed by the DTMF tones. For example, to dial Anita Perez at extension 1234, enter,1234.

Change Audio Device

Step 1    Plug in your headset or other audio device to the appropriate USB port.
Step 2    Select the phone control menu on the hub window and select Use my computer for calls. The submenu lists the audio device that is currently in use. Different icons are used to distinguish between speaker devices, microphone devices and headsets. If two audio devices are being used (one for speaker and one for microphone), then both are listed.
Step 3    To change your audio device, click Audio Options. The Audio tab of the Options dialog displays.
Step 4    Select the desired device for the speaker and microphone.
Step 5    Click OK.

Send Call Icons To Contacts

You can send a call icon to another user in a chat window that they can simply click on to call you. These call icons give you an easy way to request calls from contacts. When someone receives a call icon, they can simply click on the icon to start a phone call with you.

Enter either of the following commands in a chat window to sends the person or people in your chat window an icon of a telephone. Your contacts can click on the telephone icon to start a call with you. :callme or :telephone

Control Far-End Cameras

In calls that support far-end camera control, you can adjust the far-end camera to give you a better view during video calls or you can control the conference layout of cameras. A Show Far End Camera Control icon is displayed in your call if the far-end camera is enabled for control. When you select the icon, depending on the way that the call is connected, you can either use it to move the far-end camera or change the conference layout of video screens.

If you call a unit or person directly that has a device with a controllable camera, you can control the far-end camera even if multiple people call into that device at one time. However, if you call a Cisco bridge, then you can only control the conference layout by selecting how you want the various cameras to be displayed on your conference call.

Before You Begin

This feature is available to you if the system you are calling supports it, and if your administrator has enabled it for you. You also need to be in softphone mode, which means you've selected Use my computer for calls in your hub window.

Step 1    After you have started a video call, select the Show Far End Camera Control icon.
Step 2    Use the pan, tilt, and zoom button to control the call.
  • For direct calls to devices, use the controls to pan the camera left or right, tilt the camera up or down, and zoom the camera in and out.
  • For calls to bridges, use the controls to select the conference layout that you want to use.

You can also use the following keyboard shortcuts to manually control the camera:

Tilt up

Up arrow key

Tilt down

Down arrow key

Pan left

Left arrow key

Pan right

Right arrow key

Zoom in

Plus sign (Shift + Equal key)

Zoom out

Minus sign key

Add Custom Ringtones

You can add a custom ringtone and set it as your incoming ringtone. All sound files must be in .wav audio format. Supported formats include:




















Step 1    Navigate to the Ringtones folder on your system. A typical installation path is: C:\Program Files (x86)\Cisco Systems\Cisco Jabber\Sounds\Ringtones.
Step 2    Copy the custom ringtone file into the Ringtones folder. You can now see the new ringtone option on the Sounds and Alerts tab of the Options window.