For some of the features below, you need to get a dial tone before entering the code. For example, if you're on a call that you want to park, place the call on hold, get a dial tone, and then enter *68. You can then enter the extension at which you want to park the call or # to park the call on your own extension.


The codes below aren't designed to work with Cisco Webex Meetings. See Use DTMF Commands in Your Personal Room Meetings for DTMF keys you can use with Webex Meetings.

Code

Feature

Notes

*11

Call Pull

*31

Block Caller ID

*32

Unblock Caller ID

*33

Pick Up Someone Else's Call

Enter *33, followed by the extension of the person whose call you want to pick up.

*48

Pause a Recording

*49

Resume a Recording

*55

Transfer a Call to Voicemail

You can transfer a call to your voicemail or to another person's voicemail if they're in the same group.  For example, to transfer a call to another person's voicemail, press the transfer soft key, then enter *55, followed by the person's extension.

*58

Group Call Park

Enter *58, get a dial tone, and then enter the number for the group call park.


 

If you're using the Webex Calling app on your mobile device, the steps are slightly different: Tap New Call, go to your dialpad, enter *58#, and then press Call.

*66

Redial Last Number

*68

Call Park

Enter *68, followed by the extension at which you want to park the call or # to park the call on your own extension.

*69

Return Last Call

*72

Call Forwarding Always Activation

Enter *72, followed by the phone number you want to forward calls to and then #.

*73

Call Forwarding Always Deactivation

*78

Do Not Disturb Activation

*79

Do Not Disturb Deactivation

*88

Call Retrieve

Enter *88, followed by the extension the call is parked at.  If the call is parked against your own extension, press #.

*97

Directed Call Pickup

Enter *97, followed by the extension of the person whose call you want to pick up.

*98

Group Call Pickup

*99

Clear Voice Message Waiting Indicator