Set Default Teleconferencing Options for Your Webex Site


This procedure applies to Webex Meetings, Webex Events, and Webex Training only.

You can specify the default audio options from the available options for your site. These options then appear as the default selection on the Webex scheduling pages, the Microsoft Outlook scheduler, and the One-Click setup wizard.

You can also specify whether users can automatically join call-back teleconferences without having to press "1" on their phone keypads. This option is useful if participants reside in some European countries where the phone system cannot send keypad tones.

If you use the Webex Audio option, you can have Webex play a sound when participants join and leave audio conferences.

1

Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Options.

2

Scroll down to Telephony entry and exit tone, and then select one of the following options for the services:

  • Beep: Webex plays a simple tone when a participant joins or leaves.
  • Announce name: Webex asks each participant to state their name as they join the meeting and then announces the participant’s name.
  • No tone: Webex does not play any sound when a participant joins or leaves.
3

To allow users to automatically join call-back teleconferences without pressing "1", select On, next to Join teleconference without pressing "1".

4

In the Default site audio options section, select any of the following default options:

  • Integrated VoIP: Select this option to use Voice over IP (VoIP) where the session audio is sent over the Internet instead of using the phone.
  • None: Select this option to exclude audio conferencing from your site.
  • Webex teleconferencing: Select this option to use the phone for the session audio. Select any of the following options:
    • Toll or Toll free: To allow participants to call in, select one of these options to provide a toll or toll-free call-in number.

    • Allow access to teleconference via global call-in numbers: Select this option to provide a local phone number for participants in other countries to use when calling into Webex sessions. The local numbers that are available depend on how your Webex site is configured. This option is for Webex Events only.

    • Call-in teleconferencing: Select this option to have users call in to join sessions. This option is for Webex Events only.

    • Call-back teleconferencing: Select this option to have Webex call users as they join sessions. This option is for Webex Events only.

  • Other teleconference service: If you have set up another teleconference service to use with Webex sessions, you can select that option.

Your selections determine only the default settings. Users can select other options as they schedule sessions. Some of the options listed may not be available for your site.

5

Scroll to the page bottom and click Update to save your changes.

This procedure is for Webex Meetings, Webex Events, and Webex Training only.

1

Sign into Webex Site Administration and go to Configuration > Common Site Settings > Options.

2

Scroll down to Default Scheduler Options and check or uncheck the following check boxes for Audio technical support options.

  • Instant Help

  • Allow attendee access to instant help

3

Click Update.


This procedure applies to Webex Meetings and Webex Training only.

You can enable the option to assign the default call-in numbers for all users on your site. Choose the two default numbers from the numbers provisioned for your site.

You can also allow meeting and session hosts to set the default call-in numbers for their participants.

Enabling these options provides access to the teleconference using global call-in numbers by default.

1

Sign in to Webex Site Administration and go to Configuration > Audio Settings.

2

Check the Assign default call-in numbers check box.

If you prefer to allow hosts to choose their own default numbers, check Allow user to set default call-in numbers.

3

Select a call-in option from the list on the left and select Add.

You can select two options from the options available on your site.

4

(Optional) To set the order in which the options appear on your site, select one of the options and move it up or down.

5

Click Save.

Allow users to create or edit TSP audio accounts. When enabled, users are able to set up, manage, and add TSP audio accounts from the Preferences section of your meeting site. TSP accounts are then available when scheduling meeting

Before you begin

Telephony Service Provider (TSP) audio is an optional feature that must be provisioned for your site. Contact Webex Customer Support for more information. Work with your TSP to obtain the required account information and guidance for setting up TSP audio for your site.

1

Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Options.

2

In the Default Scheduler Options section, check the Allow creating or editing TSP account check box.

3

Click Update.


 

CMR Hybrid (Webex-enabled TelePresence) requires extra setup for TSP audio. See the Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration Guide for more information.

For CMR Hybrid and Webex Meetings Video Conferencing meetings that use TSP audio, configure hosts to have two different TSP audio accounts. Because the two accounts have different host access codes, they allow for back-to-back or overlapping meetings. The use of separate TSP audio accounts ensures that two potentially overlapping meetings do not both end automatically.

When provisioned for your site, you can turn on the option to allow meeting participants to receive calls at an internal phone number within the same corporate site. You can also edit the label that appears within the Audio Conference dialog when participants join the audio conference.

1

Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Options.

2

Scroll to the Site Options section, and then check the Enable internal call-back teleconferencing check box.

3

In the Internal call-back option label field, enter a descriptive name or phrase to identify the internal call-back option.

4

Click Update.

1

Sign in to Webex Site Administration and go to Configuration > Common Site Settings > User Privileges.

2

For each teleconferencing option, choose on of the following settings:

  • Enable all
  • Disable all
  • Do not modify
3

Click Submit.

When the Collaboration Meeting Rooms (CMR) Hybrid feature is provisioned and configured for your site, participants can schedule and start joint meetings with Webex and TelePresence. Webex participants can engage with TelePresence participants in a combined meeting if their on-premises TelePresence equipment is upgraded to the latest versions. Webex participants can view and share content with TelePresence participants.

The Collaboration Meeting Rooms (CMR) Hybrid feature was formerly known as Webex Enabled TelePresence, or Cisco Webex OneTouch.

Before you begin

  • Ensure that the Webex Productivity Tools integration to Microsoft Outlook is enabled. For CMR Hybrid, this procedure is a two-step process:

    • Configure the site settings for Productivity Tools.

    • Deploy the Cisco TelePresence Management Suite Extension for Microsoft Exchange (TMSXE). See the Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration Guide for information on configuring TMSXE.

      With TMSXE, CMR Hybrid hosts can use Webex Productivity Tools to schedule Webex-only meetings with Microsoft Outlook.


    • Microsoft Outlook integration for Windows is the only Productivity Tools integration that is supported for CMR Hybrid.

    • The functionality and appearance of the Microsoft Outlook integration changes when CMR Hybrid is enabled. See the Webex and TelePresence Integration to Outlook User Guide, available from your Webex Meetings User Guides page for more information.

  • Ensure that the Webex Meetings TelePresence session type is enabled for:

    • Your site

    • New users on your site

      This option is enabled by default for all new user accounts, but you can disable it.

    • Each user who hosts CMR Hybrid meetings

  • Take precautions to reduce low-bandwidth issues during meetings on your site:

  • Allow Telephony Service Provider (TSP) audio to be used in your meetings (if configured).

  • Understand which meeting templates are used for CMR Hybrid.

  • Consult the latest CMR Hybrid information: Known Issues and Limitations for Site Administration.


See the Finding Your Webex Version Number article for more information on how to find which version of Webex you are using.

1

In Site Administration, on the navigation bar, go to Configuration > Common Site Settings > OneTouch.

2

In the TelePresence Options section, check Allow Cisco Webex OneTouch meetings (MC only).

If you do not select this option, the rest of the CMR Hybrid (OneTouch TelePresence) options are dimmed.

3

In the Cisco TMS booking service URL field, enter the host address that authorizes the connection between the Cisco TelePresence Management Suite (TMS) and the Cisco Webex data center.

This TMS option is an indication that CMR Hybrid (also known as OneTouch 2.0) is provisioned for your site. If this option refers to CTSMAN, your site is still provisioned for OneTouch 1.0. See the Site Administration release notes available from your Webex Meetings site for differences between OneTouch 1.0 and OneTouch 2.0. See the Collaboration Meeting Rooms (CMR) Hybrid Configuration Guide for information on configuring TMS.

The Cisco TMS is responsible for scheduling Cisco TelePresence meetings. Enter the correct host address to successfully connect to the TelePresence system.

4

Select whether to send a copy of the invitation email to the meeting host.

When checked, the host receives two emails, one for the host, which includes the host access code, and one to forward to meeting attendees. This option is unchecked by default.

5

Select whether to display toll-free phone numbers to your participants.

6

Check Enable TelePresence bandwidth control to provide the best experience for all users during sharing or when video is shown in a CMR Hybrid meeting. Do not uncheck this option unless advised to do so by Webex Customer Support.

7

Ensure that Display TelePresence welcome screen is unchecked. When checked, the Welcome screen may minimize the amount of screen space available for displaying live video (versus screen share) on TelePresence devices. Enable this option only when it is important to display certain details, such as meeting information, call-in numbers, and the Meeting Host key.

8

Under Webex VoIP and video connection, select Automatically encrypted UDP/TCP SSL.

This option allows the Cisco TMS to connect over UDP with the TelePresence Gateway. If the UDP connection is not allowed, Cisco TMS falls back to TCP/SSL. Do not select TCP SSL unless advised to do so by Webex Customer Support.

9

Check Disable Hybrid VoIP if you do not want to allow users to connect to audio through their computers. Select Update.