Webex Assistant is available on:

  • Room Series devices

  • Webex Boards

You can use Webex Assistant to join meeting, call Personal Rooms, control your device, and much more. To start using Webex Assistant, say "OK Webex..." and your command. To close Webex Assistant, say "Dismiss".

To get the most out of Webex Assistant, connect your Webex Teams app to the room device or board for a personalized experience. To read more about connecting your Webex Teams app to a room device or board, see Choose a Cisco Webex Device to Use with Cisco Webex Teams.

To use Webex Assistant, it needs to be enabled for your organization.

To check what Webex Assistant can help you with, ask “OK Webex, what can you do?”.

Below are some example use cases on how to use Webex Assistant. Webex Assistant has many ways to help you with calling, meetings, and device control. All Webex Assistant voice commands work similarly to the examples you can find in this article. To find the complete list of available commands, see the Get Started with Webex Assistant article.

Webex Assistant doesn't respond when the device is muted. To continue using it, unmute the device from the Touch 10 controller or the Webex Board.

Use Case 1: Call From Directory


Use the wake-word “OK Webex” to start your command. If you want to call someone using their name, say “OK Webex, call Barbara”.


You can also call by using a number or by spelling a name.


Webex Assistant shows you options from the directory. Either scroll through the suggestions, by saying “Show me more”, or choose an option and say “Option 1”.


When you have selected an option, Webex Assistant starts a call to that person.

Use Case 2: Proactive Join Meeting Prompts

If a Touch 10 controller is available, you can toggle proactive prompts on and off from an individual device. See Toggle Proactive Join On and Off for Webex Assistant.


If the room is booked for a meeting, Webex Assistant asks if you wish to join it.

The prompt to join meetings is available 30 seconds before the meeting is scheduled to start. It disappears 5 minutes after the scheduled starting time.


To join the meeting, say “Yes” or “Join”, and the device joins the meeting. If you don't wish to join, say "Dismiss".