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Oct 9, 2020 | view(s) | people thought this was helpful

How Do I Uninstall Webex Software on a Mac?

Instructions to remove Webex software on a Mac

How do I uninstall Webex software on a Mac?

How do I manually remove Webex files and folders on a Mac?

In order to completely remove the Webex software from your Mac, you need to:

  1. Delete the Cisco Webex Meetings application using Finder:
    1. Go to Finder, then navigate to the Applications folder.
    2. Either drag the Cisco Webex Meetings app icon to Trash, or right-click and select Move to Trash 
  2. Remove all the Webex files and folders:
  • Using the uninstaller tool:
  1. Download the Mac Cisco-Webex Uninstaller.
  2. Select Cisco_Webex_Meeting_Application_Uninstaller.dmg in your Downloads folder.
  3. In the Cisco Webex Meeting Application Uninstaller window, double-click Cisco Webex Meeting Application Uninstaller.
  4. Select Open to run the Cisco Webex Meeting Application Uninstaller.
  5. If you are prompted to close one or more applications, close them, and then select Try Again.
When the uninstaller has completed removing Webex files from your Mac, you will see a confirmation message.

Note: If users are getting an error message 'Cisco Webex Removal tool can't be opened because it is from an unidentified developer'. See the workaround below:

  1. Right-click on the Cisco_Webex_Meeting_Application_Uninstaller.dmg. (See Step 3 above)
  2. Click Open.
  3. Follow the instructions at the top of this article to complete the uninstall.
  • Manually remove Webex files and folders:

Notes:

  • It is not necessary to run the Cisco Webex Mac Uninstaller and perform the manual removal steps.
  • The information in the manual removal section is provided on a "perform at your own risk" basis and Webex is not responsible if the steps are not performed correctly.
  • The Library folder is hidden by default. See the following article to show the Library folder: WBX58578 - How Do I Show the Library Folder on Mac OS?.
  1. Go to Mac HD > Users > User Account > Library > Application Support folder, then drag the Webex Folder to the trash.
  2. Go back to Mac HD > Users > User Account > Library > Internet-Plugins folder, then drag the Webex.plugin to the trash.
  3. Go to Mac HD > Users > User Account > Library > Preferences folder, then drag any files that have the word Webex in them to the trash.
Note: There may be 3-6 preferences files and some files that start with *webex.com
  1. Go to Mac HD > Users > User Account > Library > Saved Application State folder, then drag any files that have the word Webex in them to the trash.
  2. Go to Mac HD > Applications > Utilities, then open Terminal.
  3. Type rm -rf .Webex, then press enter.
Note: If this command goes to the next line without any error, then it ran successfully.
  1. Close the terminal window.
  2. Empty the trash.

If you will be reinstalling Webex software, restart your Mac before performing the Webex software installation.
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