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Jan 29, 2021 | view(s) | people thought this was helpful

Webex Teams Outlook Integration on Mac

Webex Teams Outlook Integration on Mac.

Unable to integrate Webex Teams with Outlook on Mac.

Ensure the Webex Teams Outlook integration is enabled:

The Webex Teams Outlook integration is auto-enabled for Mac users if no other app registers for the same protocol handler. To ensure it is enabled, or to manually enable the Webex Teams Outlook integration:

  1. Go to Preferences > General.
  2. Ensure the Start Cisco Webex Meetings when my computer starts and Always connect to Microsoft Outlook options are enabled.
  User-added image

If you have issues integrating Webex Teams and Outlook:

Check whether Webex Teams is the default provider for x-mspresence. To check the default provider for x-mspresence, type the following in the terminal:
  • USERNAME-M-X77Y:config username$ open x-mspresence://123
If Webex Teams app opens, then Webex Teams is the only app registered for this protocol handler.

An Example of good log lines for Webex Teams Outlook Integration:
Line 19460: 2020-01-18T01:17:08.255Z <Debug> [0x11548fdc0] OutlookPresenceIntegration.mm:166 -[OutlookPresenceEventHandler didUpdateContact:withStatus:andMessage:]_block_invoke:Outlook Apple event, successfully updated contact. send with status: 1433299744
Line 384: 2020-01-17T21:57:52.999Z <Debug> [0x70001011e000] OfficeAdapter_apple.mm:31 initIntegration:listen to outlook events for office integration (whether or not we're registered as the presence provider in Outlook
Line 6159: 2020-01-17T21:58:49.392Z <Debug> [0x700010224000] OfficeService.cpp:122 startIntegration:Starting office integration.
Line 450: 2020-01-17T21:57:53.060Z <Debug> [0x70001011e000] OfficeAdapter_apple.mm:100 outlookVersionAcceptableForIntegration:Is Acceptable version: 1

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