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Bang & Olufsen Cisco 950 release notes
Feedback?December 16, 2024
Firmware version 5.2.1
Mute Reminder
When you start to speak while the earbud mics are muted during an active call or meeting, you will receive a gentle in-ear reminder that you are muted. If the call is on the Webex App, the Webex App also displays a notification toast that you are muted. You can can enable or disable the mute reminder under the Audible Notification settings in the B&O mobile app and the Cisco Accessory Hub Desktop app (version 3.0 and later).
For more information about how to customize your audio notifications, see Customize your audio notifications.
Voice Prompts and Tones for Surrounding settings
You are now able to hear new voice prompts for the Surroundings settings. For example, when you are changing the Surroundings settings between ANC, Neutral, and Transparency (Own Voice) modes, you will hear "ANC On", "Neutral", and "Transparency On" ("Own Voice On"). You can configure the voice prompts in the B&O mobile app and the Cisco Accessory Hub Desktop app (version 3.0 and later).
For more information about how to change the Surroundings modes and adjust the level of the chosen modes, see Adjust active noise cancellation levels.
Minor bug fixes
Bug fixes in this release for both the Webex/UC and Microsoft Teams 950 version include design improvements to retain the Surroundings modes settings (ANC, Neutral, and Transparency) across power cycles based on the last user selection. Further, the call control stability in scenarios such as switching from a Duo/Stereo earbud use to Mono is enhanced, among others. Additionally, the triggering events of voice prompts and tones is fine tuned. This release also addressed some other minor fixes related to the Microsoft Teams client, the Cisco USB Adapter, and the Cisco Accessory Hub apps.
For more information, see Get started with Bang & Olufsen Cisco 950.
August 28, 2024
Firmware version 5.1.7
Support with the Cisco Accessory Hub Desktop App
You can now change and customize your advanced earbuds settings also with the Cisco Accessory Hub, in addition to the B&O mobile app. Follow the link for more information on how to install the Cisco Accessory Hub Desktop App.
Wind Guard for Active Noise Cancellation
You can enable or disable the Wind Guard feature to reduce wind noise interference with the Active Noise Cancellation of the earbuds using the B&O mobile app or Cisco Accessory Hub Desktop App.
Enhancements to the Notification Customization
You are now able to hear audio feedback of your selection, when changing between the types of notification (Voice or Tone) in the Audible Notifications settings of the B&O mobile app.
Minor bug fixes
Bug fixes in this release for both the Webex/UC and Microsoft Teams 950 version include stability improvements in multipoint pairing scenarios. Further, on-ear call control enhancements with the Webex client across different use case scenarios, like switching between single and duo earbud use or in simultaneous calling scenarios, were made. Some voice prompt trigger conditions were also refined for an overall better experience, along with some other minor fixes.
Specifically for the 950 Microsoft Teams version, the unintended launching of the Apple Music App on MacOS, when connecting the earbuds through the Cisco USB Adapter and using the on-ear controls with the Microsoft Teams client, was resolved.
For more information, see Get started with Bang & Olufsen Cisco 950.
April 8, 2024
Firmware version 5.0.7 (Microsoft Teams)
Bang & Olufsen Cisco 950 certified for Microsoft Teams
Cisco is excited to announce a new model of the Bang & Olufsen Cisco 950 – certified for Microsoft Teams. Featuring the same premium true wireless earbud experience for professionals as the existing 950s, these earbuds have specialized software allowing for advanced integrations with the Microsoft Teams client. The advanced integrations enable call control interoperability and specialized controls including evoking the Teams client on desktop and raising/lowering your hand during a meeting. Note that the Microsoft Teams certified experience requires a connection using the Cisco USB HD Adapter, which is included in the box.
For more information, see Get started with Bang & Olufsen Cisco 950.
December 22, 2023
Firmware version 5.0.7
Call controls and mute sync with IP phones
The B&O Cisco 950 integrates for call controls and mute sync with the Cisco MPP and On-Premises IP phones, which support Bluetooth or USB-A Port for the Cisco USB HD Adapter.
Minor bug fixes
Bug fixes in this release include improvements to the voice prompt triggering across different scenarios. Enhanced call controls and mute sync to support Cisco IP Phones. Customization features such as Bluetooth management in the Bang & Olufsen mobile app are improved and aligned with the new firmware.
November 21, 2023
Firmware version 5.0.3
Bang & Olufsen Cisco 950
Bang & Olufsen Cisco 950 are premium true wireless earbuds are designed for professionals. These earbuds are your new discreet all-day audio companion for both personal and business use.
For more information, see Get started with Bang & Olufsen Cisco 950.
Known problems (bugs) are graded according to severity. This article contains descriptions of the following:
-
Open bugs of severity 1 to 3
-
Resolved bugs of severity 1 to 3
Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time the new firmware is released.
Bug Search Tool
Before you begin
You need the following to access the Bug Search Tool:
-
An internet connection
-
A web browser
-
A Cisco.com username and password
| 1 |
Open the Bug Search Tool. |
| 2 |
Sign in with your Cisco.com username and password. |
| 3 |
Enter the bug ID number in the Search for field and press Enter. You can also navigate to a specific bug by entering https://tools.cisco.com/bugsearch/bug<BUGID> where <BUGID> is the ID of the bug you are searching for (for example, CSCvs52537). |
What to do next
For information on how to search for bugs, create saved searches, and create bug groups, select Help on the Bug Search Tool Page.
Open bugs
The bugs listed in the following table describe the unresolved bugs in the most recent firmware release. Refer to the Bug Search Tool for more detailed information.
|
Bug ID |
Description |
|---|---|
|
CSCwi38712 |
Sometimes upgrade headset on android phones takes 40 minutes or more. |
|
CSCwi38715 |
Mono earbud Bluetooth auto-connection to iPhone or Mac can take up to 25 seconds. |
Resolved bugs
The bugs listed in the following table describe the resolved bugs in the most recent firmware release. Refer to the Bug Search Tool for more detailed information.
December 16, 2024
Firmware version 5.2.1
|
Bug ID |
Description |
|---|---|
|
CSCwn39846 |
B&O Cisco 950 ends the call when you transfer a Webex call. |
August 28, 2024
Firmware version 5.1.7
|
Bug ID |
Description |
|---|---|
|
CSCwk41366 |
B&O Cisco 950 unexpectedly switches the audio of your ongoing call on the primary device to the notification sound of your secondary device's incoming call. |
You can download the latest Bang & Olufsen firmware from the following source:
|
Source |
About |
Connection |
More information |
|---|---|---|---|
|
Bang & Olufsen mobile app |
The Bang & Olufsen mobile app lets you update, control, and customize your headset from any iPhone or Android mobile device. |
Bluetooth® |
|
Source |
About |
More Information |
|---|---|---|
|
Cisco Accessory Hub enables you to download the latest Cisco Headset USB Adapter firmware. You can also upload older firmware versions to the adapter from your desktop. You can find older firmware versions on the Cisco Software Download page. | ||
|
Webex App |
You can download the latest headset firmware through the USB cable. Webex desktop app prompts you to update your headset or USB Adapter whenever there is a new firmware version available. | |
|
Cisco Jabber, version 12.8 or later |
You can download the latest adapter firmware with Cisco Jabber for Windows or Mac. Jabber prompts you to update your adapter whenever there is a new firmware version available. |
|
Increased upgrade time
Upgrading the Bang & Olufsen Cisco 950 from the Android device can take longer than 20 minutes. We recommend that you utilize the Cisco Accessory Tool for upgrading ( https://upgrade.cisco.com/accessories).
Bang & Olufsen Cisco 950 is available for deployment in the following countries and regions:
| Africa | Asia | Europe | North America | Latin America | Oceania |
|---|---|---|---|---|---|
| Benin | Armenia* | Andorra | Anguilla | Aruba | American Samoa |
| Bouvet Island | Bhutan | Austria | Antigua and Barbuda | Costa Rica | Australia |
| Burkina Faso | British Indian Ocean Territory | Belgium | Barbados | Falkland Islands (Malvinas) | Christmas Island |
| Burundi | Cambodia | Bulgaria | Bermuda | French Guiana | Cocos (Keeling) Islands |
| Cape Verde | China | Croatia | Canada | Guyana | Cook Islands |
| Central African Republic | Hong Kong | Cyprus | Cayman Islands | Puerto Rico | French Polynesia |
| Chad | India | Czech Republic | Dominica | South Georgia and The South Sandwich Islands | Guam |
| Comoros | Indonesia* | Grenada | Suriname | Heard Island and McDonald Islands | |
| Djibouti | Israel | Denmark | Guadeloupe | Kiribati | |
| Egypt | Japan | Estonia | Haiti | Marshall Islands | |
| Equatorial Guinea | Kazakhstan* | Faroe Islands | Martinique | Nauru | |
| Eritrea | Korea | Finland | Montserrat | New Caledonia | |
| Ethiopia | Kuwait | France | Netherlands Antilles | New Zealand | |
| French Southern Territories | Kyrgyzstan* | Georgia | Saint Kitts and Nevis | Niue | |
| Gambia | Malaysia* | Germany | Saint Lucia | Norfolk Island | |
| Guinea | Maldives | Gibraltar | Saint Pierre and Miquelon | Northern Mariana Islands | |
| Guinea-Bissau | Nepal | Greece | Saint Vincent and The Grenadines | Palau | |
| Lesotho | Oman* | Greenland | Trinidad and Tobago | Pitcairn Islands | |
| Liberia | Palestinian Occupied Territory | Holy See (Vatican City State) | Turks and Caicos Islands | Samoa | |
| Madagascar |
Philippines* | Hungary | United States | Solomon Islands | |
| Malawi | Qatar | Iceland | United States Minor Outlying Islands | Tokelau | |
| Mali | Saudi Arabia | Ireland | Virgin Islands, British | Tonga | |
| Mauritania | Singapore* | Italy | Virgin Islands, U.S. | Tuvalu | |
| Mayotte | Taiwan | Latvia | Vanuatu | ||
| Morocco | Thailand | Liechtenstein | Wallis and Futuna | ||
| Mozambique | Timor-Leste | Lithuania | |||
| Nigeria | Turkmenistan | Luxembourg | |||
| Reunion | UAE* | Malta | |||
| Rwanda | Uzbekistan | Monaco | |||
| Saint Helena | Yemen | Netherlands | |||
| Sao Tome and Principe | Norway | ||||
| Seychelles | Poland | ||||
| Sierra Leone | Portugal | ||||
| Somalia | Romania | ||||
|
South Africa* | San Marino | ||||
| Swaziland | Slovakia | ||||
| Togo | Slovenia | ||||
| Western Sahara | Spain | ||||
| Zimbabwe | Svalbard and Jan Mayen | ||||
| Sweden | |||||
| Switzerland | |||||
| Turkey | |||||
|
Ukraine* | |||||
| United Kingdom |
*This country is not supported for 950 Desert Gold at first customer shipment (FCS).
