This Help article is for Cisco Desk Phone 9841 and Cisco Desk Phone 9851 registered to Cisco Unified Communications Manager (Unified CM).
Use Do Not Disturb (DND)
DND silences your phone and rejects incoming calls. If configured, your phone directs incoming calls to your voicemail.
However, you will always receive paging, intercom, and emergency calls, even when DND is turned on.
Single line
When your phone is in DND mode, you can see a red bar and the DND icon 
in the header. Phones with greyscale screen, a Do not
disturb bar and a DND icon appears in greyscale in the header.
Before you begin
Your administrator configures the soft key that display on your phone screen. If you don't see DND softkey on your phone, contact your administrator.
| 1 |
Press More (…). |
| 2 |
Select DND to turn on DND. |
| 3 |
To turn off DND, select DND off. |
Multiple lines
On a phone with multiple lines configured, you can turn on DND for a line or for all the lines.
When your phone is in DND mode, you can see a red bar and the DND icon in the header. Phones with greyscale screen, a Do not
disturb bar and a DND icon appears in greyscale.
Before you begin
Your administrator configures the soft key that display on your phone screen. If you don't see DND softkey on your phone, contact your administrator.
| 1 |
Press More (…). |
| 2 |
Select DND. |
| 3 |
Select a line and then select On to turn on the DND. |
| 4 |
To turn the DND off for a line, select the line and select Off. |
Single line
When your phone is in DND mode, you can see a red bar and the DND icon in the header.
Your administrator configures the soft buttons that display on your phone screen. If you don't see DND 
on your phone, contact your administrator.
| 1 |
Tap DND |
| 2 |
To turn off DND, tap DND off |
Multiple lines
On a phone with multiple lines configured, the DND setting applies to all the lines. When DND is on, you can see a red bar and the DND icon in the screen header.
If your administrator has configured the Do not disturb shortcut, you can see the toggle in the Shortcuts tab or in between the configured lines.
| 1 |
Do one of the following actions:
|
| 2 |
To turn off DND, tap DND off |
