Set Up a Hunt Group

You may want to set up hunt groups in the following scenarios:

  • A Sales team that wants sequential routing. An incoming call rings one phone, but if there's no answer, the call goes to the next agent in the list.

  • A Support team that wants phones to ring all at once so that the first available agent can take the call.

1

From the customer view in https://admin.webex.com, go to Services, and choose Call > Features.

2

Click New, select Hunt Group, and then enter a name for the hunt group.


 

Hunt Group names can have a maximum length of 87 characters that are made up of:

  • Upper and lowercase letters, A-Z a-z

  • Numbers 0–9

  • Spaces and . _ -

3

Choose numbers for the hunt group. You can see a list of available numbers by typing three characters.

4

Choose the Hunting Method and select members for the hunt group.

  • Longest Idle: The call is offered to the member who has not received a call in the longest amount of time.

  • Broadcast: The call is offered to all members at same time.

  • Circular: The call is offered sequentially to members in the hunt group list, from top to bottom, based on how they are set up in the Cisco Webex Control Hub. The next call picks up where the last call stopped.

  • Top Down: The call is offered in the order that the hunt group is set up in the portal every time.

5

Enter the names or email addresses of the people you want to be part of the hunt group.

6

Choose a fallback destination and click Create.

Hunt Group Routing Specifics

The maximum number of simultaneous calls a hunt group can have is determined by the number of simultaneous calls set for the hunt group members.

Hunting Method

Approximate Maximum Call Limit

Broadcast

The highest setting for simultaneous calls in the hunt group, which is 2 or 8.

Longest Idle, Circular, Top Down

The sum of the number of members in the hunt group multiplied by each of their simultaneous call line settings.