• Try to directly activate Google Assistant on your mobile device.

  • Make sure that the voice assistant feature is enabled though the Cisco Headsets app.

    See Enable Voice Assistant Activation Through Your Headset.

  • Connect your mobile device to a Wi-Fi or cellular data network.

  • Make sure that you are in a country where Google Assistant is available.

  • Make sure you have the most recent version of the Google Assistant app.

  • Make sure your mobile device is compatible with Google Assistant.

  • For additional support, visit https://support.google.com/headphones