WBS39.5.17 Lockdown Update

A new lockdown version, WBS39.5.17, is available. With the availability of a new lockdown version, we're also announcing the End-of-Life of WBS33.6 on February 28, 2020. For more info on how to upgrade your site, see Manually Upgrade Your Webex Site.

For more info on the features and resolved bugs that come with the WBS39.5.17 and previous updates, see the:

WBS39.7.7 Temporary Lockdown Removal


The temporary lockdown removal is only applicable for sites locked down on WBS39.7.7.

In Sep. 2019, we notified site administrators that their site was being temporarily locked down to ensure that their users continued to have a consistent meeting experience (ref. email subject “Desktop Application Lockdown Being Applied due to Unsupported Configuration”). For those sites remaining on this temporary lockdown, we stated plans to automatically remove the lockdown around the same time as the WBS39.10 update.

We’re about to deliver the Webex Meetings WBS39.10 update according to the published schedule–after which sites will be removed from the temporary lockdown on Jan. 10, 2020. Once a site is unlocked, users receive the WBS39.10 desktop app automatically. In the future, users also continue to automatically receive the desktop app updates when available.

When a site is unlocked, users see full functionality as described in the What’s New. Key changes applicable to the desktop app and the Productivity Tools are described below.

Productivity Tools: Webex Productivity Tools allow integrations with Microsoft Outlook, IBM Lotus Notes, and other applications. Productivity Tools allows users to schedule, start, and join a Webex meeting quickly without going to their Webex site. We had previously merged the Productivity Tools installation with the desktop application. But beginning with WBS39.10, we’re creating a separate installation package for Productivity Tools.

Desktop app: The desktop app is the required Webex Meetings application for starting or joining meetings from desktops. This app provides the in-meeting and the pre-meeting experience for Webex Meetings. It also allows users to schedule meetings in Microsoft Outlook when the integration is available through Productivity Tools.

Summary of Important Changes in WBS39.10

  • Separate installation packages for the Productivity Tools and desktop app: We've separated the installation packages of the Productivity Tools and desktop app. This change was necessary, as the Productivity Tools installation requires users to have administrator rights on the desktop app. Packaging Productivity Tools with the desktop app affected users' ability to receive automatic updates on the desktop app. Also, as customers move to Office 365, and use the Office 365 add-in published in Microsoft AppSource, they're required to uninstall just the Productivity Tools while retaining the desktop app. Separation of these packages facilitates both of these use cases.

    Packages for the Productivity Tools and desktop app can be found on a site’s Downloads page.

  • Change in Webex Site Administration Setting for automatic updates: We renamed the Automatically update Webex Desktop Application... setting in Webex Site Administration to Automatically upgrade Webex Productivity Tools.... If this new setting is enabled, like shown below, users automatically receive the updates to Productivity Tools. With this change, automatic updates for the desktop app are no longer configurable, and are always be delivered to users.

  • No administrator rights required for the desktop app: With WBS39.10, users don’t require administrator rights on their desktops for first-time installation or updates to the desktop app. This change applies to both Windows and Mac OS users.

Productivity Tools Administrator Rights

Windows

Mac OS

First-Time Installation

Required

Required

Updates

Not required

Required

Desktop App Administrator Rights

Windows

Mac OS

First-Time Installation

Not required

Not required

Updates

Not required

Not required

Beginning in Jan. 10, 2020, once your site is unlocked, your users receive the WBS39.10 desktop app. For more info on the new and updated features that were updated with the WBS39.10 update, see the What's New for the Latest Versions of Webex Meetings.

We require your attention if your users currently have integrations with Microsoft Office or IBM Lotus Notes. With the separation of the Productivity Tools and desktop app installation packages, ensure that your users get both packages for scheduling and joining meetings. Please review the upgrade paths below and ensure readiness before Jan. 10, 2020.

Verify that you're ready for the upgrade paths shown below, before Jan. 10, 2020:

Upgrade Paths

Users don't have administrator rights

Users have administrator rights

  • IT administrators must mass uninstall any previous versions of Productivity Tools and the desktop app.

  • IT administrators must mass install the WBS39.10 Productivity Tools.

  • Users automatically get the WBS39.10 desktop app when your site is unlocked, and users start or join a meeting. In the future, users also get desktop app updates automatically. Alternatively, IT administrators can also mass install the WBS39.10 desktop app. Users continue to get the updates automatically.

  • Users get the new WBS39.10 desktop app. Alternatively, IT administrators can mass install the WBS39.10 desktop app. In either case, users automatically get the updates to the desktop app.

  • Users must install the WBS39.10 Productivity Tools. Alternatively, IT administrators can mass install Productivity Tools.

  • Consider enabling the Automatically upgrade Webex Productivity Tools... setting in Site Administration or Webex Control Hub. This automatically delivers the updated Productivity Tools package. Otherwise, IT administrators must mass deploy subsequent packages.

How Automatic Updates are Delivered

Productivity Tools

When the Automatically upgrade Webex Productivity Tools... setting is enabled in Site Administration, and an update is available, users see a notification icon in MIcrosoft Outlook. The update is automatically installed when Microsoft Outlook is restarted.

Desktop app

When a new version of the desktop app is available, restarting the app automatically delivers the update. Users see an Update button to prompt the restart, but if the app is restarted for any reason the update automatically applies.

Cisco isn't able to delivery any bug fixes or patches on WBS39.7. It's important to unlock your site for the latest desktop apps as soon as possible. Cisco will unlock your site on Jan. 10, 2020. However, you can contact Cisco Support or your Customer Success Manager to get your site off the temporary lockdown anytime before the WBS39.10 update is applied to your site on Jan. 10, 2020.

WBS39.5.13 Lockdown Update

A new lockdown version, WBS39.5.13, is available for WBS39 users. This maintenance patch includes support for macOS (Version 10.15) users who want access to Catalina support. For more info on Catalina support, support for earlier versions, and caveats, see the Support for Cisco Webex Meetings for macOS Catalina.

For more info on other resolved bugs in this update, see the Open and Resolved Bugs for the Lockdown Webex Meetings Releases.


Any lockdown sites not upgraded by February 28, 2020 will be automatically upgraded to latest available 39.5.x at that time. Please review the Cisco Webex Meetings Suite Version Retirement Policy.

WBS39.5.11 Lockdown Update

We are excited to announce WBS39.5.11 as a lockdown update. Current WBS33.6.x lockdown customers can now deliver amazing new features to their users when they upgrade to WBS39.5.11.

Most Webex Meetings customers are on the very latest version and are thrilled to get our latest features. We can hardly wait for you to upgrade and deliver the best of Webex Meetings to your users. You can upgrade your site to WBS39.5.11 or go directly to our latest version.

Here are some of the exciting new features since the previous lockdown update:

Note that any lockdown sites not upgraded by Feb. 28, 2020 will be automatically upgraded to latest available 39.5.x at that time. Please review the Cisco Webex Meetings Suite Version Retirement Policy.

WBS33.6.16 Lockdown Update

A new lockdown version, WBS33.6.16, is available for WBS33 users. This maintenance patch includes support for macOS (Version 10.15) users who want access to Catalina support. For more info on Catalina support, support for earlier versions, and caveats, see the Support for Cisco Webex Meetings for macOS Catalina.

For more info on other resolved bugs in this update, see: the Open and Resolved Bugs for the Lockdown Webex Meetings Updates.


Any lockdown sites not upgraded by Feb. 28, 2020 will be automatically upgraded to latest available 39.5.x at that time. Please review the Cisco Webex Meetings Suite Version Retirement Policy.

WBS33.6 Lockdown Update

Our previous update, WBS33.6, was a lockdown update. Note that any lockdown sites not upgraded by February 28, 2020 will be automatically upgraded to latest available 39.5.x at that time. Please review the Cisco Webex Meetings Suite Version Retirement Policy.


Locking down will prevent automatic updates of desktop applications and customers can schedule updates on their preferred time. Preventing automatic updates is not a recommended configuration, as it prevents automatic delivery of critical updates or new features and enhancements. However, many Webex Meetings customers choose to do so with careful assessment of their business processes. Lockdown is only applicable for desktop applications as customers automatically receive all updates and on Cisco Webex cloud.