WBS40.6.6 Slow Channel Announcement

New Slow Channel Release Version 40.6.6

The new Slow Channel release version 40.6.6 offers a giant leap in the amazing experience and capabilities available to Slow Channel users. In this release, our Slow Channel customers can now deliver amazing new Webex meetings capabilities that will delight end users and administrators. And you could read more about the Webex Software Channels here.

The key highlights of this release are:

  • Fastest and Most Intuitive Join Experience Yet - Joining Webex Meetings is significantly faster - with fewer clicks and less time needed to get into your meetings! See Explore the Latest Webex Meetings Join Experience for Desktop for more information.

  • Webex Assistant for Webex Meetings - The AI powered Webex Assistant for meetings interacts with users with voice commands and helps with taking notes, action items, and reminders. See Cisco Webex Assistant for Webex Meetings for more information.

  • Live Streaming to Any Platform in Events - Live stream your Events and connect with large audiences. See Live Stream Your Webex Meetings or Events for more information.

  • Powerful Troubleshooting and Diagnostics – Administrators can now diagnose and troubleshoot meeting related problems in real-time. With the ability to see the audio, video and sharing quality of the meetings in progress, administrators can analyze the root cause of any issues that could prevent the users from getting the best Webex meetings’ experience. See Advanced Diagnostics and Troubleshooting in Control Hub for more information.

With the availability of the new Slow Channel release, all versions of previous lockdown versions 39.5.x will reach end-of-support on Aug 14, 2020. Cisco will no longer provide any patches or bug fixes on 39.5 release, after Aug 14, 2020. Additionally, 39.5 release will also reach end-of-life on November 13, 2020. Any sites that have not been updated to 40.6.6 or later by November 13, 2020 will be automatically updated to the latest available Slow Channel release version at the update time. The automatic update schedule will be published later.

How to Update Your Site with the New Release

We are certain that you are as excited as we are to update to the new Slow Channel release and boost the collaboration experience in your organization. Cisco Webex Control Hub, or the Webex Site Admin portal provides functionality to self-upgrade your site with just a few clicks. Please read Software Channels for your Cisco Webex Meetings Business Suite for more information.


If your site is managed by a Cisco Collaboration partner with Cisco Webex Control Hub, your partner may have disabled the self-upgrade functionality. In this case, please contact your partner for updating your site.

Other Announcements

  • Classic View Deprecation for Meetings - Starting with the Webex Modern View 40.9 update, we will be deprecating our Classic View portal for all Webex Meetings capabilities. Customers will continue to have access to the Webex Events and Webex Training capabilities, however they will no longer be able to access their Webex Meetings-specific functions through the Classic View interface. See details for What's Supported in Modern View.

  • End of Support for Windows 7 and Internet Explorer 10 - In the upcoming 40.9 update, Cisco Webex will officially end support for the Windows 7 operating system and the Internet Explorer 10 browser.

    Cisco will no longer provide bug fixes or updates for this operating system and browser. While users on these platforms will not be prevented from joining or starting meetings for now, we can no longer guarantee a fully functional operation. To have the best meeting experience possible, plan to upgrade your operating system and browser.

    Please note that we are actively working on establishing dates to prevent the users on these platforms from joining Webex in future. We will provide advanced notice once we have the dates.

WBS39.5.26 Lockdown Update

New Webex Meetings Mobile App MinimumVersion - For improved security, if your site is enabled for GCM then all your Webex mobile users will be prompted to upgrade to the latest mobile app version before joining their next meeting. Customers using mobile device management (MDM) will also need to deploy the new app, or their meeting join experiences will break on their MDM controlled devices.

WBS39.5.25 Lockdown Update

Cisco Webex has seen an unprecedented amount of new traffic to Webex sites due to circumstances resulting from Covid-19. In order to maintain business continuity for our customers, we had to make several changes to optimize our services. The new desktop app version is resulting from these changes. We require that you update to version 39.5.25 to maintain your Webex service.

With increased traffic we have also noticed increased efforts by bad actors to gain unauthorized access to meetings. In order to ensure your meetings and business is secure, we need to enforce passwords on all your meetings. Cisco Webex will automatically enforce passwords on your site on July 10, 2020. You must deploy the desktop app version 39.5.25 before then. The desktop app also contains the new Microsoft Outlook plugin to ensure that there is no user impact to meetings when passwords are enforced. Meetings created after password enforcement will automatically have passwords created for them. The patch update version 39.5.25 will ensure the meetings created before July 10, 2020 do not automatically get passwords when users edit them.

Required password enforcement doesn’t affect the join experience for attendees. For example, participants can easily join a meeting by clicking the URL in the meeting invitation through email or through the Webex Meetings mobile app, without having to enter passwords. Users who enter the meeting number on the web page to join a meeting are required to enter passwords. Even though passwords are not enforced for attendees dialing in to the meeting through a phone or video device, we highly recommend that administrators configure their sites to require passwords for attendees joining through phones or video devices as well.

Please read this article for full details of password enforcement.

WBS39.5.22 Lockdown Update

Meeting number size increase - Due to unprecedented circumstances resulting from Covid-19, a large number of educational, commercial, and public institutions have turned to the Webex Meetings business suite for remote working. With a tremendous increase in meeting traffic, Cisco Webex is quickly running short of meeting numbers. To address this challenge, Webex Meetings, Events, Training and Support sessions will now be increased from 9-digits to 10-digits first, and then will soon expand to 11-digits shortly afterwards. This change to 10-digit meeting numbers is scheduled to begin on May 15th, 2020, and you can find the date for your site based on it's cluster at status.webex.com/maintenance.

Also, we’re delivering a new way to manage the updates to the Webex Meetings desktop app. With 40.4, the lockdown concept is being replaced with the Slow Channel. Slow Channel provides customers a predictable cadence and more flexibility in managing desktop app updates.

For more info on the features and resolved bugs that come with the WBS39.5.22 and previous updates, see the:

WBS39.5.18 Lockdown Update

A new lockdown version, WBS39.5.18, is available. With the availability of a new lockdown version, we're also reminding users about the End-of-Life of WBS33.6 on February 28, 2020. For more info on how to upgrade your site, see Manually Upgrade Your Webex Site.

For more info on the features and resolved bugs that come with the WBS39.5.18 and previous updates, see the:

WBS39.5.17 Lockdown Update

A new lockdown version, WBS39.5.17, is available. With the availability of a new lockdown version, we're also announcing the End-of-Life of WBS33.6 on February 28, 2020. For more info on how to upgrade your site, see Manually Upgrade Your Webex Site.

For more info on the features and resolved bugs that come with the WBS39.5.17 and previous updates, see the:

39.7.x Temporary Lockdown Removal


The temporary lockdown removal is only applicable for sites locked down on 39.7.x.

As of December 20, 2019, the temporary lockdown removal date has been deferred to March 21, 2020. All customers on temporary lockdown sites were sent separate communications to prepare for the temporary lockdown removal. We're updating the removal date in the following sections as well.

In September 2019, we notified site administrators that their site was being temporarily locked down to ensure that their users continued to have a consistent meeting experience (ref. email subject “Desktop Application Lockdown Being Applied due to Unsupported Configuration”). For those sites remaining on this temporary lockdown, we stated plans to automatically remove the lockdown around the same time as the 39.10 update.

We’re about to deliver the Webex Meetings 39.10 update according to the published schedule–after which sites will be removed from the temporary lockdown on January 10, 2020. Once a site is unlocked, users receive the 39.10 desktop app automatically. In the future, users also continue to automatically receive the desktop app updates when available.

When a site is unlocked, users see full functionality as described in the What’s New. Key changes applicable to the desktop app and the Productivity Tools are described below.

Productivity Tools: Webex Productivity Tools allow integrations with Microsoft Outlook, IBM Lotus Notes, and other applications. Productivity Tools allows users to schedule, start, and join a Webex meeting quickly without going to their Webex site. We had previously merged the Productivity Tools installation with the desktop application. But beginning with 39.10, we’re creating a separate installation package for Productivity Tools.

Desktop app: The desktop app is the required Webex Meetings application for starting or joining meetings from desktops. This app provides the in-meeting and the pre-meeting experience for Webex Meetings. It also allows users to schedule meetings in Microsoft Outlook when the integration is available through Productivity Tools.

Summary of Important Changes in 39.10

  • Separate installation packages for the Productivity Tools and desktop app: We've separated the installation packages of the Productivity Tools and desktop app. This change was necessary, as the Productivity Tools installation requires users to have administrator rights on the desktop app. Packaging Productivity Tools with the desktop app affected users' ability to receive automatic updates on the desktop app. Also, as customers move to Office 365, and use the Office 365 add-in published in Microsoft AppSource, they're required to uninstall just the Productivity Tools while retaining the desktop app. Separation of these packages facilitates both of these use cases.

    Packages for the Productivity Tools and desktop app can be found on a site’s Downloads page.

  • Change in Webex Site Administration Setting for automatic updates: We renamed the Automatically update Webex Desktop Application... setting in Webex Site Administration to Automatically upgrade Webex Productivity Tools.... If this new setting is enabled, like shown below, users automatically receive the updates to Productivity Tools. With this change, automatic updates for the desktop app are no longer configurable, and are always be delivered to users.

  • No administrator rights required for the desktop app: With 39.10, users don’t require administrator rights on their desktops for first-time installation or updates to the desktop app. This change applies to both Windows and Mac OS users.

Productivity Tools Administrator Rights

Windows

Mac OS

First-Time Installation

Required

Required

Updates

Not required

Required

Desktop App Administrator Rights

Windows

Mac OS

First-Time Installation

Not required

Not required

Updates

Not required

Not required

Beginning in Jan. 10, 2020, once your site is unlocked, your users receive the 39.10 desktop app. For more info on the new and updated features that were updated with the 39.10 update, see the What's New for the Latest Versions of Webex Meetings.

We require your attention if your users currently have integrations with Microsoft Office or IBM Lotus Notes. With the separation of the Productivity Tools and desktop app installation packages, ensure that your users get both packages for scheduling and joining meetings. Please review the upgrade paths below and ensure readiness before January 10, 2020.

Verify that you're ready for the upgrade paths shown below, before January 10, 2020:

Upgrade Paths

Users don't have administrator rights

Users have administrator rights

  • IT administrators must mass uninstall any previous versions of Productivity Tools and the desktop app.

  • IT administrators must mass install the 39.10.3 or later version of Productivity Tools. 39.10.3 is the minimum version to avoid user impact when meeting passwords are enforced.

  • We recommend that IT administrators install the 39.10 desktop app. Alternatively, users can click Update when it appears in the upper right-hand corner of the desktop app.

  • After March 21, 2020, users will receive desktop app updates automatically. Productivity Tools must be updated by IT administrators to align with the support policy.

Users with a Productivity Tools version lower than 39.10.3 or a desktop app version lower than 39.10 will have problems scheduling, starting, or joining meetings beginning March 21, 2020.

To install Productivity Tools on users' desktop devices, IT administrators can follow the IT Administrator Guide for Mass Deployment of Cisco Webex Meetings Desktop App and Productivity Tools (WBS39.10 and Later).

  • Users will get the new 39.10 desktop app automatically.

  • Users will get the latest version of Productivity Tools automatically.

    Alternatively, IT administrators can install both the desktop app and Productivity Tools. Users will automatically get future updates of the desktop app.

    Productivity Tools must be updated by IT administrators to align with the support policy. Alternatively, administrators can enable the Automatically upgrade setting from Webex Site Administration or Webex Control Hub to automatically deliver Productivity Tools updates.

To install Productivity Tools, users can follow:

How Automatic Updates are Delivered

Productivity Tools

When the Automatically upgrade Webex Productivity Tools... setting is enabled in Site Administration, and an update is available, users see a notification icon in MIcrosoft Outlook. The update is automatically installed when Microsoft Outlook is restarted.

Desktop app

When a new version of the desktop app is available, restarting the app automatically delivers the update. Users see an Update button to prompt the restart, but if the app is restarted for any reason the update automatically applies.

Cisco isn't able to delivery any bug fixes or patches on 39.7. It's important to unlock your site for the latest desktop apps as soon as possible. Cisco will unlock your site on January 10, 2020. However, you can contact Cisco Support or your Customer Success Manager to get your site off the temporary lockdown anytime before the 39.10 update is applied to your site on January 10, 2020.

WBS39.5.13 Lockdown Update

A new lockdown version, WBS39.5.13, is available for WBS39 users. This maintenance patch includes support for macOS (Version 10.15) users who want access to Catalina support. For more info on Catalina support, support for earlier versions, and caveats, see the Support for Cisco Webex Meetings for macOS Catalina.

For more info on other resolved bugs in this update, see the Open and Resolved Bugs for the Lockdown Webex Meetings Releases.


Any lockdown sites not upgraded by February 28, 2020 will be automatically upgraded to latest available 39.5.x at that time. Please review the Cisco Webex Meetings Suite Version Retirement Policy.

WBS39.5.11 Lockdown Update

We are excited to announce WBS39.5.11 as a lockdown update. Current WBS33.6.x lockdown customers can now deliver amazing new features to their users when they upgrade to WBS39.5.11.

Most Webex Meetings customers are on the very latest version and are thrilled to get our latest features. We can hardly wait for you to upgrade and deliver the best of Webex Meetings to your users. You can upgrade your site to WBS39.5.11 or go directly to our latest version.

Here are some of the exciting new features since the previous lockdown update:

Note that any lockdown sites not upgraded by Feb. 28, 2020 will be automatically upgraded to latest available 39.5.x at that time. Please review the Cisco Webex Meetings Suite Version Retirement Policy.

WBS33.6.16 Lockdown Update

A new lockdown version, WBS33.6.16, is available for WBS33 users. This maintenance patch includes support for macOS (Version 10.15) users who want access to Catalina support. For more info on Catalina support, support for earlier versions, and caveats, see the Support for Cisco Webex Meetings for macOS Catalina.

For more info on other resolved bugs in this update, see: the Open and Resolved Bugs for the Lockdown Webex Meetings Updates.


Any lockdown sites not upgraded by Feb. 28, 2020 will be automatically upgraded to latest available 39.5.x at that time. Please review the Cisco Webex Meetings Suite Version Retirement Policy.

WBS33.6 Lockdown Update

Our previous update, WBS33.6, was a lockdown update. Note that any lockdown sites not upgraded by February 28, 2020 will be automatically upgraded to latest available 39.5.x at that time. Please review the Cisco Webex Meetings Suite Version Retirement Policy.


Locking down will prevent automatic updates of desktop applications and customers can schedule updates on their preferred time. Preventing automatic updates is not a recommended configuration, as it prevents automatic delivery of critical updates or new features and enhancements. However, many Webex Meetings customers choose to do so with careful assessment of their business processes. Lockdown is only applicable for desktop applications as customers automatically receive all updates and on Cisco Webex cloud.