Cisco Webex Scheduler for Microsoft 365

The Cisco Webex Scheduler for Microsoft 365 has the following known issues and limitations:

  • The minimum system requirements for Webex Scheduler are:

    • Microsoft Office 365 for Windows version 1808 Semi-Annual Channel

    • Microsoft Office 365 for Windows version 1806 (16.0.10228.20134) Current Channel

    • Microsoft Office 365 for Mac version 16.22

    • Microsoft Office 2019 for Windows version 2002 (16.0.12527.20460)

    • Microsoft Office 2019 for Mac version 16.17 (20101901)

    • Microsoft Office 2016 for Windows version 2002(16.0.12527.21230)

    • Microsoft Office 2016 for Mac latest not supported

  • The Webex Meetings Scheduler is currently supported only for the Outlook apps for Windows, Mac, and Web. In the Outlook mobile app, users can edit the meeting time, topic, and attendees, but cannot yet schedule Webex meetings.

  • Users must use the same email address for the Microsoft 365 account and for the Webex Meetings user account. The Webex Scheduler doesn't support having different email addresses for each account.

  • For Webex meetings that are scheduled with the Webex Scheduler, users will see the Join button on Webex video devices only if the Cisco Webex Hybrid Calendar Service is enabled and configured according to the instructions in Make it Easier for Video Devices to Join Meetings with OBTP.

  • Webex Personal Conference meetings with Webex Audio and audio-only meetings with teleconference service provider (TSP) audio are supported, but audio-only meetings with TSP audio aren’t supported for the Webex Scheduler.

  • If a user adds a Webex meeting to an appointment, signs out of the Webex Scheduler app, and then sends the appointment, the meeting isn't created in the Webex Scheduler.

  • When deleting an occurrence of a recurring meeting, only the latest ten occurrences within two years can be deleted, due to a performance limitation.

  • When updating one occurrence of a recurring meeting to an exception meeting, only an occurrence within two years can be updated successfully, due to a performance limitation.

  • When a meeting is in progress, updates to a scheduled Webex meeting will be out of sync on the Webex site.

  • The Add Webex Meeting button never changes. The button label is the same whether you add a standard Webex meeting, a Webex Personal Room meeting, or if you've already added a Webex meeting. From 41.1, we support the option to cancel a meeting from the panel.

  • The alternate host list can't be refreshed automatically when new invitees are added to the meeting.

  • Adding a Webex meeting to a single occurrence in a recurring meeting series that was previously scheduled in Outlook is not supported.

  • Users must click the Update meeting button to apply meeting option changes.

  • For customers who want to use the Webex Scheduler to edit meetings that were previously scheduled using Productivity Tools (Backward Compatibility), the minimum systems requirements are:

    • Microsoft Outlook 365 for Windows current channel version 1910 (build 12130 20382).

    • Microsoft Outlook 365 semi-annual version 2002 (build 16.0.12527.21230)

    • Microsoft Outlook for Windows 2016 version 2002 (build 16.0.12527.21230)

    • Microsoft Outlook for Windows 2019 version 2002 (build 16.0.12527.20460)

    • Microsoft Outlook 365 for Mac 16.38

    • Microsoft Outlook for Mac 2019 16.42

    • Interoperability between Productivity Tools and the Webex Scheduler requires Windows or Mac Productivity Tools version 40.11 or higher

  • Scheduling on behalf of someone else is available on:

    • Windows Outlook 365 client, starting from current channel version 1910 (build 12130 20382)

    • Microsoft Outlook 365 semi-annual version 2002(build 16.0.12527.21230)

    • Windows Outlook 2016 version 2002 (build 16.0.12527.21230)

    • Windows Outlook 2019 version 2002 (build 16.0.12527.20460)

    • Microsoft Outlook 365 for Mac 16.38

    • Microsoft Outlook for Mac 2019 16.42

  • Changes in Webex settings to a series of meetings will not propagate to exception meetings of that same series. For example, if a user cancels a series Webex meeting, exception meetings will continue to show Webex meeting information in Outlook even though the link for the Webex meeting will be invalid.

  • If a user removes a Webex meeting from a meeting or event to which it was added, a blank entry will appear in Outlook. Users must delete this entry to remove the meeting or event from their calendar.

  • Selecting Add Webex Meeting in your event automatically adds the event to your calendar and the calendar of your invitees, even before you send it. If you delete the event without sending the invitation, the event is removed from the calendar.

Cisco Webex Scheduler without Microsoft 365 Authorization

The Cisco Webex Scheduler without Microsoft 365 Authorization has the following known issues and limitations:

  • The minimum system requirements for Webex Scheduler:

    • Microsoft Outlook for Windows 2013 (build 15.0.5327.1000)—Scheduling won't work if you don't include an invitee.

    • Microsoft Outlook for Windows 2016 (build 16.0.5134.1000)—Scheduling won't work if you don't include an invitee.

    • Microsoft Outlook for Mac 2016 15.41 (build 171205)

    • Microsoft Outlook for Windows 2019 (build 16.0.12527.20460)

    • Microsoft Outlook for Mac 2019 16.17 (build 180909)

  • The Webex Scheduler without Microsoft 365 Authorization is not connected to Microsoft services, and therefore does not receive real-time data from Microsoft. This means that any changes to individual items in Outlook are not tracked automatically by Webex. When making changes to Webex meetings in Outlook, users must click the Update meeting button under Webex Preferences in the Webex Add-in to apply meeting option changes.

    Workaround: You can manually enable the Webex Scheduler to pull meeting list information from Outlook. You will need to enable this feature from the Cisco Webex Meetings app preferences.

  • Meetings in a series will only show up as a single meeting in the Webex calendar.

  • When a meeting attendee joins a meeting in a series after the entry shown in the Webex calendar, they will enter the meeting lobby.

  • Canceling a meeting in a series will cancel all meetings in the series. The appearance of the series in Webex calendar will also disappear.

  • Attendees can't join a meeting before the host if the meeting is part of a series.