January 10, 2020

Analytics for Cisco Jabber

Analytics data is now available for Jabber. You can view the total number of messages sent, the total number of calls made, a breakdown of Jabber client versions used, and much more.

For more information, see Analytics for Your Cloud Collaboration Portfolio.

December 6, 2019

Participant Configuration Changes and Video Mesh Node Information

  • You can now see when a participant changes their network connection, headset, microphone, or camera during a meeting.

  • You can now see if a device is connected through Video Mesh.

For more information, see Advanced Diagnostics and Troubleshooting in Control Hub.

November 20, 2019


The Attendee and Meetings reports each have a new column.

For more information, see Analytics for Your Cloud Collaboration Portfolio.

  • The Attendee report now includes VIDEO_MINUTES —The total number of minutes that video was enabled by the participant in the meeting.

  • The Meetings report now includes MEETING_TYPE—The type of meeting that took place, if it was a Webex Meeting, Webex Event, Webex Training session, or a Webex Support session.

November 15, 2019

Meetings Analytics

The Meetings Analytics page has gone through a complete overhaul. We provide richer insights that make it easier to drive adoption and dive into key reports with less work.

For more information, see Analytics for Your Cloud Collaboration Portfolio.

November 4, 2019

New Enhancements to Video Mesh Reports: Analytics and Recent Resource Usage

You can now access two categories of reports to help you manage your Video Mesh deployment: analytics and recent resource usage.

The analytics are new interactive reports that provide a long-term trend (up to 3 months of data) in the categories of engagement, resource usage, and bandwidth usage.

The recent resource usage reports were previously available and are moved to the Troubleshooting page in Control Hub. They provide a near-realtime view of activity in your organization.

You can filter these reports on specific data that you're looking for and save them as various file types directly from Control Hub. For more information, see the Video Mesh documentation at https://www.cisco.com/go/video-mesh.

October 15, 2019


Pro Pack customers can generate a CSV formatted report that shows you Webex services usage for a Webex site. Three Webex Meetings reports are available, the Webex Meetings Details, the Attendees Details, and the Active Hosts Report . Data is available for the last 12 months. Each report can include a maximum of 31 days worth of data.

August 30, 2019

Advanced diagnostics and troubleshooting is now available in Cisco Webex Control Hub. Find out more here.

Join Meeting Time (JMT) and call duration is the only troubleshooting data available for on-premises devices, and 3rd party SIP endpoints.

These are the minimum versions required for Webex services and operating systems you that need in order to see rich troubleshooting data. If your devices don't meet these requirements, then only packet loss and latency data is available.

Application or Device

Minimum Version

Webex Meetings for Desktop


Webex Teams for Desktop


Webex Teams for Android


Webex Teams for iPhone and iPad


Cloud Connected Devices

RoomOS 2019-08016 3dac3cfa60c

July 5, 2019

Version: 3.7

The Meeting Audio Participant Details table now shows one entry per participant instead of one entry per meeting.

For customers who have Cisco Webex Edge Audio configured, a new audio usage type Fallback is added to Audio reports. It shows calls routed over a PSTN or CCA partner network when Webex meetings callback over Edge Audio fails.

June 17, 2019

Version: 3.6

We made the following improvements to Analytics:

  • We added Webex Share Devices to the Device Utilization report. You can filter on any device type, including Webex Share devices, and the data updates in real-time to give you the information you're looking for. You can then export that data.

  • We added digital signage support to the Device Utilization report.

  • We improved the time that it takes for historical reports to load.

We made the following improvements to Troubleshooting:

  • You now have access to Diagnostics about Webex meetings that are joined from Webex Teams. Quality data is available 20 minutes after the meeting ends. We're working on reducing the amount of time it takes to get this information to you.

  • You can now search for Diagnostics based on Participant Email ID in addition to the previously available search options (Conference ID, Meeting ID, Host Email Address). We've eliminated the drop-down list altogether so you can just start typing and we'll find the relevant meeting. After the results pop up, you can click on a column heading to sort meetings by duration, host, participants, date, and so on.

April 18, 2019

Version: 3.4

We made the following improvements to Analytics:

  • We added top Key Performance Indicators (KPIs) to the top of Messaging Analytics so IT Admins have a quick view of metrics and trends that happened over the past week.

  • There’s a new Messages Sent chart that shows the total messages that are sent in your organization.

  • You can now compare mobile and desktop app use with the Messages Sent Mobile vs Desktop trending chart.

  • The descriptions on the info cards were updated.

We made the following improvements to Troubleshooting:

  • We added end meeting codes that indicate what caused a meeting to end.

  • We added the client IP address to the Engagement and Quality tabs. The Engagement and Quality tabs are only available with Pro Pack.