Overview

The Latest Channel gives your organization immediate access to the latest updates and features for Webex. When your organization is on the Latest Channel, your Webex sites receive updates immediately. This upgrade strategy is common for cloud applications.

The Slow Channel (formerly called lockdown) gives businesses more time to roll out new versions of Webex Business suite applications to their users. When your site is on the Slow Channel, you have six months to upgrade before the site updates automatically.


If your site is on the Latest Channel, you can’t change to the Slow Channel.

If you're on the Slow Channel:

  • You receive new releases with feature enhancements once every six months.

  • Releases with bug fixes are available between the feature releases.

  • Slow Channel releases go end of life the day that a new version is available. For example, if your Webex site is on Slow Channel release 40.2 and on July 31 the new Slow Channel release 40.8 becomes available. On July 31, the Slow Channel release 40.2 goes end of life. Webex doesn't support end of life Slow Channel releases.

Both Webex Site Administration and Webex Control Hub feature Slow Channel release management.

If you’re a Webex Partner and you’re managing multiple sites, you can upgrade multiple sites at once.

If you’re a Webex Partner, you will need to allow your customers to manage their own sites in Webex Control Hub.


After you upgrade your site, you can't change it back to a previous version.

Before you begin

1

Sign in to Site Administration.

2

Select Upgrade Now on the banner at the top of your screen.


 
The banner displays an available upgrade after you deploy the release to the primary and GSB clusters.
3

If you don't see a banner, go to Configuration > Common Site Settings > Desktop App Upgrade.

4

Choose whether to upgrade to a later Slow channel release or to move to the Latest channel release, by selecting the corresponding radio button.


 

If you move from a Slow Channel version to the Latest Channel release, your site automatically upgrades to the latest available Cisco Webex desktop applications. Your site receives new features, enhancements, and fixes as we release them.

5

If you chose to remain on the slow channel, select an available Major Release and an Additional Patch level.


 

If you don't want to apply an Additional Patch, uncheck the check box.

6

To update your site immediately, select ASAP.

If you want to schedule the update for a later time, select Future Time, and then a date and time up to one month in advance.

7

Select Upgrade.

8

On the Upgrade Confirmation dialogue, confirm the version number and then select OK.

The upgrade takes up to 30 minutes to complete.

9

Verify whether the upgrade is successful, by checking the version number in Site Information > Desktop app version.

After you upgrade to the latest version, the notification and dropdown disappears. You can see the status of upgrades, when the upgrades started and ended, and who performed the upgrades by selecting History.

Should an upgrade fail, your Webex site should still function. We recommend that you hold a test meeting after an upgrade.


After you upgrade your site, you can't change it back to a previous version.

Before you begin

1

From the customer view in https://admin.webex.com, go to Services, and choose Sites.

2

Select the site that you want to upgrade, click Configure Site, and choose Desktop App Upgrade.

3

Choose whether to upgrade to a later Slow channel release or to move to the Latest channel release, by selecting the corresponding radio button.


 

If you move from a lockdown version to the latest channel release, your site automatically upgrades to the latest available Cisco Webex desktop applications. Your site receives new features, enhancements, and fixes as we release them.

4

If you chose to remain on the slow channel, select an available Major Release and an Additional Patch level.


 

If you don't want to apply an Additional Patch, uncheck the check box.

5

On the Upgrade Confirmation dialogue, confirm the version number and then select OK.

The upgrade takes up to 30 minutes to complete.

6

To verify that the upgrade is successful, go to Services, select your Webex site, and click Configure Site > Common Settings > Site Information > Desktop app version.