If you purchased your plan through Cisco Commerce Express (CCE) or a partner, contact your Customer Success Manager at least 30 days before your contract renews to cancel your account. Once you cancel, you can continue using your subscrption until your contracts ends. At that point we'll delete your account. For more details refer to your Universal Cloud Agreement.
To cancel your account,
Sign into your Webex Meetings site.
Click the down arrow beside your name on the right, and then select Site administration.
If you don't see this menu option, reach out to us for help.
From Webex Control Hub, click the building icon in the lower left corner of the screen.
Click Subscriptions and then click Change Plan.
Scroll down and select Cancel Paid Plan, and confirm that you want to cancel your account.
Choose a reason for canceling and then click Continue.
(Optional) If you're willing to provide feedback, let us know, and then click Submit.
What happens after I cancel?