Security

End-to-end encryption is standard for all Cisco Webex Teams customers. But, if you're in a highly regulated industry, Pro Pack features allow you to further control data security and retrieval. The advanced security in Pro Pack provides you with the following customer-controlled security options:

  • Hybrid Data Security—Manage your encryption keys, decryption keys, and other security services in your own secure on-premises datacenter. For more information, see Hybrid Data Security.

  • Custom Security Settings

    • Block External Communication—To secure your organization's data and prevent data being shared outside of your organization, you can control whether people can communicate in Webex Teams spaces with anyone outside of your organization. For more information, see Block External Users in Cisco Webex Teams Spaces for Your Organization.

    • PIN lock enforcement—To ensure that content is secure in the Webex Teams, you can set up a PIN lock. After PIN lock has been enabled, people can only use Webex Teams on mobiles with PINs or lock screens. For more information, see Set Up Security for Mobile Devices.

    • Revoke access—When people lose their mobile phone, or somebody leaves your organization, you can remotely revoke their access and wipe any cached Webex Teams content from their mobile phones. For more information, see Revoke Access to Cisco Webex Teams for a User.

    • File Share Controls—You can control how people share files in Webex Teams. If you want to prevent data loss, eliminate malware concerns, and apply policy controls on Webex Teams, you can restrict users from downloading, previewing and uploading files to Webex Teams. For more information, see Prevent People Sharing Files

Compliance

There are a variety of compliance capabilities in both the Standard and Pro Pack offers. Both offers enable your company to comply with corporate data policies, support legal requirements for data extraction, and provide an added layer of data security. You can integrate this added layer of security with your enterprise Data Loss Prevention (DLP) and archival systems.

  • eDiscovery search and extraction tool—While standard Cisco Webex Teams customers have access to only 90 days of content, Pro Pack customers can access unlimited data within Webex Teams spaces. Use email addresses, space IDs, keywords, and specific time limits to narrow the search. For more information, see Ensure Regulatory Compliance of Cisco Webex Teams Content.

  • Events API for DLP and Archival—Whether you're a standard customer or a Pro Pack customer, you can use the Events API to integrate with your existing Data Loss Prevention (DLP) software. You can even check for policy violations and take action to resolve any issues. However, if you're a Pro Pack customer, you can monitor events that occurred more than 90 days ago. Events include posting messages, files, and adding users to spaces. You can also use the Events API to integrate with your existing archiving software to archive an unlimited amount of Webex Teams data.

    For more information, see Cisco Webex Teams integration with archiving and DLP solutions and https://developer.webex.com.

  • Flexible Retention policy—If you're a Pro Pack customer, you can set retention times for content that is created and shared by people in Webex Teams to align with your organization's policies. Any data older than the retention time is removed and irretrievable.

    For more information, see Set the Retention Policy for Your Organization.

  • Legal Hold—If you're a Pro Pack customer, you can use legal hold to ensure that information needed during a litigation is not deleted by your retention policy.

    For more information, see Manage Compliance Data with Legal Hold.

Analytics

You can use the analytics in Pro Pack to gain greater visibility and provide detailed insight into data for user adoption and usage. You can view up to 13 months of data and drill down into that data. This data view can reveal how you can best focus on user adoption, optimizing resources, and understanding trends in the business.

For more information, see Analytics for Your Cloud Collaboration Portfolio and Use Classic Cisco Webex Meeting Reports.

Difference Between Standard and Pro Pack Services

Table 1.

Standard

Pro Pack

Security

Hybrid Data Security on-premises key management

Yes

Custom security settings

Yes

Compliance

eDiscovery search and extraction tool

90 days of data available

Unlimited data available

Events API

90 days of data available

Unlimited data available

Retention policy

Unlimited data stored

Flexible retention policy

Legal Hold

Yes

Analytics

Basic reports

90 days of data available

Up to 13 months of data available

Long term historical reporting

Up to 13 months of data available

Report with drill-down and discovery

Yes

Yes

More detailed drill-down available for participants.

Real-time meeting diagnostics

Yes

Yes

Further Information

Pro Pack for Cisco Webex Control Hub is an add-on available with certain plans. For more information, contact your Cisco partner or review the Cisco Collaboration Flex Plan Ordering Guide.