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Webex Teams | Find Out What Calling Service You Have

If your administrator has set up phone services for your organization, you have some advanced calling features that you can use in Webex Teams. If you're not sure what service you have, there's an easy way to tell.

Click your profile picture and then go to Settings > Phone Services.

You'll see one of the following services here:
  • You're signed in (Unified CM)

  • You're signed in (Webex Calling)

For information about what features are available to you, see Webex Teams | Supported Calling Options

Click your profile picture and then go to Preferences > Phone Services.

You'll see one of the following services here:
  • You're signed in (Unified CM)

  • You're signed in (Webex Calling)

For information about what features are available to you, see Webex Teams | Supported Calling Options

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Webex Teams | Listen to Your Voice Messages (Unified CM)

No more missing calls in Webex Teams. When you have a voice message waiting for you, you'll see a red badge counter (Message Waiting Indicator) next to the Voicemail icon letting you know how many messages you have waiting for you in your voicemail inbox. After you listen to your messages (from the app or your desk phone), the badge counter disappears. You can also call into your voicemail number to set up greetings, send voice messages, and more.

You do not need a PIN to access voice messages directly in Webex Teams.

To see what calling service you're set up for, see Webex Teams | Find Out What Calling Service You Have.

Go to Voicemail , choose a message, and then listen to the message in one of the following ways:

  • Right-click the message and choose Play voice message.
  • Click Play in the window that opens to the right.

You have a few other options at your fingertips: call the person back with audio or video, delete the message, or mark the message as read.


If your administrator hasn't set up your voicemail in this way, you can click Call Voicemail and follow the prompts to listen to your messages. You can also access more voicemail features, such as creating a personalized greeting, sending a message, and more. You need a PIN to access these features—use the set up PIN procedure or contact your administrator if you can't create a PIN.

1

Go to Calls , select Voicemail, and then tap Call Voicemail.

2

Follow the prompts to listen to your messages. You can also access more voicemail features, such as creating a personalized greeting, sending a message, and more. You need a PIN to access these features. If you can't create a PIN, contact your administrator.

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Webex Teams | Listen to Your Voice Messages (Webex Calling)

No more missing calls in Webex Teams. When you have a voice message waiting for you, you'll see a red badge counter (Message Waiting Indicator) next to the Calls icon letting you know how many messages you have waiting for you in your voicemail inbox. After you listen to your messages (from the app or your desk phone), the badge counter disappears. You can also call into your voicemail number to set up greetings, send voice messages, and more.

Make sure you have your PIN handy. You'll need it to listen to your messages and manage your voicemail.

To see what phone service you're set up for, see Webex Teams | Find Out What Calling Service You Have.

1

Go to , click Call Voicemail at the top of your Call History.

2

Follow the prompts to listen to your messages. You can also access more voicemail features, such as creating a personalized greeting, sending a message, and more.

Make sure you have your PIN handy. You'll need it to listen to your messages and manage your voicemail.

To see what phone service you're set up for, see Webex Teams | Find Out What Calling Service You Have.

1

Go to Calls , select Voicemail, and then tap Call Voicemail.

2

Follow the prompts to listen to your messages. You can also access more voicemail features, such as creating a personalized greeting, sending a message, and more. You need a PIN to access these features. If you can't create a PIN, contact your administrator.

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Webex Teams | Set a Voicemail PIN (Unified CM)

You can set up a new voicemail PIN so that you can call to check your voicemail messages and access other voicemail features like personal greetings.

1

Click your profile picture, select Settings > Calls, scroll to Self Care Portal and then click Self Care Portal.

2

From Self Care Portal, click Voicemail, and then click Launch Voicemail Inbox.

Depending on how your organization is set up, you may need to sign in again.

What to do next

You can use the new PIN to access your voicemail and customizable settings when you go to Voicemail in Webex Teams and then click Call Voicemail .

1

Click your profile picture, select Preferences > Calls, scroll to Self Care Portal and then click Self Care Portal.

2

From Self Care Portal, click Voicemail, click Launch Voicemail Inbox, and then follow the steps to change your PIN password.

Depending on how your organization is set up, you may need to sign in again. If you don't have voicemail settings, contact your administrator.

What to do next

You can use the new PIN to access your voicemail and customizable settings when you go to Voicemail in Webex Teams and then click Call Voicemail .

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Webex Teams | Set a Voicemail PIN (Webex Calling)

The first time you check your voicemail in Webex Teams, you're prompted for a PIN. You can use the steps presented here to help you create your PIN the first time or change your PIN if you forget it at any time. While you're setting your PIN, you can also do things like personalize your greeting.

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