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Webex Teams | Find Out What Calling Service You Have

If your administrator has set up phone services for your organization, you have some advanced calling features that you can use in Webex Teams. If you're not sure what service you have, there's an easy way to tell.

Reference the Chapter Map here

Click your profile picture and then go to Settings > Phone Services.

You'll see one of the following services here:
  • You're signed in (Unified CM)

  • You're signed in (Webex Calling)


 

If you don't see a Phone Services setting, that means your organization is configured for Webex Teams calls only.

For information about what features are available to you, see Webex Teams | Supported Calling Options

Click your profile picture and then go to Preferences > Phone Services.

You'll see one of the following services here:
  • You're signed in (Unified CM)

  • You're signed in (Webex Calling)


 

If you don't see a Phone Services setting, that means your organization is configured for Webex Teams calls only.

For information about what features are available to you, see Webex Teams | Supported Calling Options

Tap your profile picture and then go to Phone Services.

You'll see one of the following services here:
  • You're signed in (Unified CM)

  • You're signed in (Webex Calling)


 

If you don't see a Phone Services setting, that means your organization is configured for Webex Teams calls only.

For information about what features are available to you, see Webex Teams | Supported Calling Options

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Webex Teams | Listen to Your Voice Messages

No more overlooked voice messages in Webex Teams. When you have a voice message waiting for you, you'll see a red badge counter (Message Waiting Indicator) next to your Voicemail (desktop) or Calls (mobile) icon letting you know how many messages you have waiting for you. After you listen to your messages (from the app or your desk phone), the badge counter disappears. You can also call into your voicemail number to set up greetings, send voice messages, and more.

You do not need a PIN to access voice messages directly in Webex Teams.

To see what calling service you're set up for, see Webex Teams | Find Out What Calling Service You Have.

Go to Voicemail , choose a message, and then listen to the message in one of the following ways:

  • Right-click the message and choose Play voice message.
  • Click Play in the window that opens to the right.

You have a few other options at your fingertips: call the person back with audio or video, delete the message, or mark the message as read.

Your voice messages may show one of these indicators:

  • Exclamation—Indicates an urgent, important voice message.

  • Lock (Calling Webex Teams (Unified CM only))—Indicates a secure voice message. Each time you play the message, it is downloaded and then the local file is deleted when you're finished.

  • Key—Indicates a private voice message. You cannot forward private messages to other people.


If your administrator hasn't set up your voicemail in this way, you can click Call Voicemail and follow the prompts to listen to your messages. You can also access more voicemail features, such as creating a personalized greeting, sending a message, and more. You need a PIN to access these features—use the set up PIN procedure or contact your administrator if you can't create a PIN.

Make sure you have your PIN handy. You'll need it to listen to your messages and manage your voicemail.

To see what phone service you're set up for, see Webex Teams | Find Out What Calling Service You Have.

1

Go to and then tap Voicemail at the top of your Call History.

2

Choose a message, and then in the Voicemail information window, tap Play .

You have a few other options at your fingertips: call the person back, delete the message, or mark the message as read.

3

If you're set up with Calling in Webex Teams (Unified CM), after you listen to a message, you can send it to your Trash folder. Swipe left on the message and tap Delete. If you need to recover the message because you accidentally deleted it, go to your Trash folder, tap the message, and then select Recover.

4

Tap , select Call Voicemail, and then follow the prompts to access more voicemail features, such as creating a personalized greeting, sending a message, and more. You need a PIN to access these features. If you can't create a PIN, contact your administrator.

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Webex Teams | Set a Voicemail PIN (Unified CM)

You can set up a new voicemail PIN so that you can call to check your voicemail messages and access other voicemail features like personal greetings.

1

Click your profile picture, select Settings > Calls, scroll to Self Care Portal and then click Self Care Portal.

2

From Self Care Portal, click Voicemail, and then click Launch Voicemail Inbox.

Depending on how your organization is set up, you may need to sign in again.

What to do next

You can use the new PIN to access your voicemail and customizable settings when you go to Voicemail in Webex Teams and then click Call Voicemail .

1

Click your profile picture, select Preferences > Calls, scroll to Self Care Portal and then click Self Care Portal.

2

From Self Care Portal, click Voicemail, click Launch Voicemail Inbox, and then follow the steps to change your PIN password.

Depending on how your organization is set up, you may need to sign in again. If you don't have voicemail settings, contact your administrator.

What to do next

You can use the new PIN to access your voicemail and customizable settings when you go to Voicemail in Webex Teams and then click Call Voicemail .

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Webex Teams | Set a Voicemail PIN (Webex Calling)

The first time you check your voicemail in Webex Teams, you're prompted for a PIN. You may have been provided a PIN from your administrator, or you can use the steps presented here to help you create your PIN the first time or change your PIN if you forget it at any time. While you're setting your PIN, you can also do things like personalize your greeting.

1

Go to Cisco Webex Settings and select My Profile.

2

Click Change Voicemail PIN.

3

Enter your New Voicemail PIN with the following requirements:

  • Must be at least six digits long and a maximum of 8 digits. Numbers only!

  • Must not be any of your previous five PINs.

  • Must not contain your extension number.

  • Must not contain single or groups of repeated digits (for example, 228883, 121212, or 408408).

  • Must not be a numerical sequence (for example, 012345 or 987654).

  • Must not contain numbers that are dialed in a straight line on the keypad.

  • Must not be the reverse order of your last PIN.

4

Re-enter your PIN in Confirm Voicemail PIN and click Save.

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