You can set up URI, meeting addresses, and phone numbers as speed-dials, such as:
  • Someone's URI address, (colleagueid@example.com)

  • A personal room for Collaboration Meeting Rooms (CMR) Cloud, (hostroomID@sitename.webex.com)

  • Someone's mobile number

  • Someone's internal voicemail

  • A call pickup group

Before you begin

Different devices have a different number of line buttons and you need to know how many of those line buttons are available for speed dial numbers. That way, you know how many speed dial numbers you can configure in Cisco Webex Control Hub. For example, if you create 10 speed dial numbers for a user who has a Cisco IP Phone 7811 that has 7 line buttons, and 2 of those buttons are already being used for other features, only 5 of the speed dial numbers can be used. For more information, see Devices and the Number of Line Buttons Available.

1

From the customer view in https://admin.webex.com, go to Users, select the user, and then click Call.

The Call service is only available if that user has been set up with call entitlements.

2

Under Features, go to Speed Dials > More > Add Speed Dial.

3

Enter the Contact Name for the speed dial you want displayed on the user's phone. In Number Format select from,

  • External to enter a phone number, including the international dialing code.
  • URI to enter someone's URI (colleagueid@example.com) or a personal room for Collaboration Meeting Rooms (CMR) cloud (hostroomID@sitename.webex.com)
  • Custom to enter an extension, call pickup extension, or custom number. For a speed dial to someone's voicemail, enter * followed by their extension.
4

(Optional) Enable internal extensions or URIs for call pickup. Cisco IP Phone 8800 Series support call pickup on speed dials that use internal extensions and URIs, while Cisco IP Phone 7800 Series only support it on internal extensions.

5

Click Save.

Your user's phone restarts and displays the new speed dials. If the phone doesn't display all of the speed dials that you added, it doesn't have enough available speed-dial buttons. Cisco Webex Settings reflects which speed dials are pickup-enabled. You can delete or reorder speed dials as needed.