Cisco Unified Communications Manager Cloud for Government offers enterprise unified communications and collaboration services from the Cisco Cloud. Access to the Cisco UCM Cloud for Government documentation in the Cisco Collaboration Knowledge Portal (CKP) is restricted to participating Cisco partners and requires login. To obtain a login, contact your Cisco Sales Account Manager.

Table 1. Partner Integration

Partner Integration Guide (HTML) (PDF)

What's New for Partner Integration? (HTML)

Partner Peering Questionnaire (Word)

Table 2. Customer Onboarding

Customer Onboarding for Partners (HTML) (PDF)

What's New for Customer Onboarding? (HTML)

Workflow for Onboarding a Cisco UCM Cloud for Government Customer (HTML)

Provisioning Responsibilities (HTML) (PDF)

Certificate Best Practices and Requirements (PDF)

Customer Onboarding NRFU Acceptance Tests (PDF)

Table 3. Partner Operations

Partner Operations Guide (HTML) (PDF)

What's New for Partner Operations? (HTML)

Table 4. Special Topics

Partner-Hosted Domain Management (PDF)

Services Ordering Guide (PDF)

Cisco UCM Cloud for Government Provisioned Package Count Reports for Partners (HTML)

Migrating to Cisco UCM Cloud for Government (PDF)

Technical Assistance Center (TAC) Overview (PDF)

TAC Engagement (PDF)

Unified Messaging with Microsoft Office 365 (PDF)

A2Q Workflow Tool (PowerPoint)

Service Overview for Partners with G0 to G3 Bundles (PDF)

Service Overview for Partners with Cisco Collaboration Flex Plan (HTML)

Table 5. Templates

General Project Requirements Document (Word)

Customer Requirements Document (CRD) (zipped HTML)

Escalation Contacts (Word)

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