September 18th, 2020


We resolved these issues:
Calling Admin Portal
  • When trying to delete the last Schedule you created, it couldn't be deleted or toggled off.

  • When searching and selecting multiple internal numbers on the Analytics page, it was displaying incorrect information in the drop-down list.

  • External numbers couldn't be added to the Call Forward feature.

  • When first signing in, incorrect download links for the app were displayed.

  • Incorrect information was displayed on the Numbers page menu.

  • When creating a user or workspace for Webex Calling, the performance wasn't optimal.

  • You weren't able to unassign phone numbers from Hunt Groups.

  • When exporting Location information to a .csv file in Japanese, there was incorrect alignment of column headings.

  • A failure occured when a NULL value for the VAR type was provided in the site_profile_config column when creating a Webex Reseller or Value Added Reseller.

  • E911 notifications weren't optimal.

August 21, 2020

Version 22.8.10

We resolved these issues:

Calling Admin Portal

  • When adding a duplicate Custom Presentation Number, the error message wasn't clear and intuitive.

  • When saving changes to Call Pickup, the error message shown wasn't correct.

  • Choosing languages other than English wasn't possible in Paging Groups.

  • The Whisper feature in Queue Settings didn't include other languages.

  • Changing the phone number in Voice Portal didn't update the Caller ID.

  • It wasn't possible to delete the Office Anywhere number.

  • Historical data wasn't shown in Call Queue reports.

  • Administrators with Sales and User Device privileges in Control Hub weren't able to create new customers.

  • When setting up the Auto Attendant feature, there were issues with adding valid numbers.

  • Users weren't able to see the Reset PIN button for Voicemail when launched from the Calling Admin Portal.

  • Users weren't able to see some of the sections on the Profile tab on the Settings page.

  • There were issues with user creation when users had extension numbers similar to emergency numbers, for example 999 or 112.

July 24, 2020

Version 22.8.9

We resolved these issues:

Calling Admin Portal

  • When provisioning in the First Time Setup Wizard failed, customer flow was deleted.

  • There were issues retrieving Auto Attendant statistics.

  • Emergency location wasn't displayed in the Calling User Portal account settings.

  • As a Flex customer, when you went to edit a user's shared device, the Device drop-down search didn't work.

  • You weren't able to remove a device with a status of Activating from the Devices page.

  • You'd run into issues when trying to export your Call History from the Analytics page.

  • You weren't able to filter for specific phone numbers in the Analytics page.

  • User Interface elements weren't aligned correctly when you zoomed in or out in Google Chrome and Mozilla Firefox.

  • Internal numbers weren't included in a drop-down list in the Calling Forward options.

  • Auto Attendant reports didn't match counters with Auto Attendant options when you used Alternate Numbers.

  • You couldn't create a user with an email domain containing a single-letter subdomain.

  • Partners couldn't see all customer administrator permissions.

  • Full Administrators couldn't view other customers' call analytics.

  • You couldn't make any branding enhancements for images.

  • The following features have been removed from the Calling Admin Portal now that they're in Cisco Webex Control Hub:

    • User Features—Push-to-Talk, Calling Permissions (User, Places, Locations), Caller ID

    • Location Features—Call Park, Call Pickup, Calling Permissions, Music On Hold

June 22, 2020

Version 22.8.8

We resolved these issues:

Control Hub

  • When you were cross-launched from the Locations page in Control Hub to the Calling Admin Portal dashboard, specifically the Services tiles, the spinner would load intermittently.

  • Webex Calling user creation failed if you used symbols when entering a First Name and Last Name.

Calling Admin Portal

  • Call Queue reports were timing out because the service was taking longer than the 20 second timeout limit.

  • Exports were not properly encoded with UTF-8 format.

  • Display differences existed on the Analytics page for the Japanese language.

  • Site services were being incorrectly deactivated.

  • The Voice Portal password reset email template required some updates for the Japanese language.

  • In locations with a large number of agents, agents weren't visible in the Call Queue.

  • Auto Attendants generated inaccurate reports when alternate numbers were configured.

  • You'd encounter issues with the Auto Attendant menu when trying to select an action for Business and After Hours.

  • You couldn't set Fax compression options.

  • All customer telephone numbers were listed in the Analytics report when you selected more than 20 numbers.

Calling User Portal

  • MyApps and its application download link were missing from the portal.

  • Receptionist URL had to be updated in Japan environment.

May 22, 2020

Version 22.8.7

We resolved these issues:

Calling Admin Portal

  • The cross-launch from Control Hub to the Calling Admin Portal is no longer delayed.

  • Users outside your location can now be monitored by the Receptionist Client.

  • We now have a feature removal notification in the portal for additional features being moved to Control Hub.

  • Date is now consistent when exporting from Scheduler.

  • Sitelist API is now returning the total number of records for FLEX/VARs customers.

  • E911 address is now showing up for Webex Calling TN-based users.

  • Auto Attendant menu no longer shows incorrect names for some entries.

  • Auto Attendant reports are no longer empty.

  • Company logo URL correctly uses https instead of http.

  • Call Queue Comfort custom message is now preserved when disabled.

  • You no longer receive an error when selecting "Aucun" (None) as the Holiday Schedule for a selective call forward.

Calling User Portal
  • Voicemail records now show the remote number for a call originating outside your location or local gateway.

  • Issue with MyApps and its application download link has been resolved.

April 23, 2020

Version 22.8.6

We resolved these issues:

Calling Admin Portal

  • You can now assign users from different locations to the same Hunt Group.

Control Hub

  • Clicking on Disconnect twice in a short period of time no longer results in the following:

    • Two separate disconnect requests

    • Licenses still in use being removed

March 27, 2020

Version 22.8.5

We resolved these issues:

Calling Admin Portal

  • Corrected issues when exporting CSV files from Numbers and Users pages.

  • Improved the connection between Webex Control Hub and the Calling Admin Portal so that when you go to configure device settings in Control Hub, you're brought to the Calling Admin Portal without issue.

  • Updated links to privacy statements.

  • Admnistrators with a French language profile can now add numbers starting with 011, 015, 017, and 018.

  • We've added restrictions around how many times you can click Search for Numbers, Devices, and Users. Now you have to wait for a search to complete before being able to trigger a new search.

  • Date format has been fixed for French (Canada) and Portuguese languages.

  • Fixed issue where U.S. emergency numbers couldn't be used as extensions for specific non-U.S. locations.

  • Fixed issue causing incoming calls to go directly to voicemail when Executive Assistant feature was enabled.

  • Fixed time display and entry (12h vs 24h format) for Portuguese and French (Canada) locales in Auto Attendant schedules.

  • Administrators who are OPS USERS but are not part of the WSP_ADMIN security group now have access to the Advanced Services menu.

Calling User Portal

Removed duplicate hint text for Simultaneous Ring Feature settings.

For a list of issues that we're aware of and are currently working on, go here.

February 24, 2020

Version 22.8.4

We resolved these issues:

Calling Admin Portal

  • Corrected issues when exporting the Schedules > Events table to a CSV file.

  • You now have the option to activate an alternate source for Call Queue music on hold.

  • Improved translation in general.

  • The Advance after a set number of rings setting in Hunt Group routing now appears regardless of what routing type is selected (not just when One at a time is selected).

  • Users' voicemail PIN reset email now includes the extension number.

  • Devices now filter correctly on a specific site.

  • You can now add an international number in a user's Call Forwarding settings.

  • Auto attendant greeting file is now preserved when custom greeting is turned off.

  • Monitored Users section now includes spaces between a person's first and last name.

  • You can now save yearly recurrences of holidays in the Schedule Settings menu.

  • You can now save your Auto Attendant schedule in Firefox.

Control Hub

  • Partners can now create a Flex customer even if activation code onboarding is off.

Calling User Portal

  • Corrected the label for the Skype for Business version of the Webex Calling app (desktop) download link.

  • Improved translation in German.

  • Corrected issues with number display in Contacts and Speed Dials.

  • Enabled support for phone numbers in Malta national format.

For a list of issues that we're aware of and are currently working on, go here.

January 31, 2020

Version 22.8.3

We resolved these issues:

Calling Admin Portal

  • Changing username no longer creates duplicate account admins and null names in mail.

  • Hoteling feature no longer shows up for a station where it is not applicable.

  • Inefficient call flow doesn't result in timeout errors during activation code generation.

  • Help text for Barge-In feature has been updated.

  • Labeling improvements made for clarity and localization.

  • Some data elements returned for Call History and Analytics has been translated.

  • Description of Hunt Group is now correct.

  • WSP and WSP MA Ops accounts now display Advanced Services menu.

  • User Call Forward No Answer now has a "no ring" option.

Calling User Portal

  • Executive page now displays assistant last names.

  • "Rings" now correctly translates.

For a list of issues that we're aware of and are currently working on, go here.

We made these improvements:

We added the ability to easily and quickly transition a customer trial to a partner for conversion to a paid customer.

December 13, 2019

Version 22.8.2

We resolved these issues:

Calling Admin Portal

  • Titles are now aligned on the Numbers page.

  • Applied the correct style to error and success messages displayed here: Company Profile > Emergency Calling.

  • You can now add and remove numbers without issue from Users > User Assignments.

  • You can now monitor users in other sites.

  • Japanese translation can now include special characters in Caller ID.

  • Translation error for Licenses Remaining has been resolved.

  • Search for MAC address now allows colons.

For a list of issues that we're aware of and are currently working on, go here.

November 26, 2019

Version 22.8.1

We resolved these issues:

Calling Admin Portal

  • Edit Schedule dialog box under Advanced Services > Site Package Setting > Scheduling > Edit:

    • Exported CSV files are no longer empty.

    • Japanese translation errors have been resolved.

  • Auto Attendant schedule no longer incorrectly displays Closed.

  • You can now set the Auto-Attendant transfer option to an external number using E.164 or national number format (with zero prefix).

  • Adding paging target and originators from different locations no longer fails.

  • Adding a <tab> character in a location name no longer results in error.

  • Call Queue setting of Alert agent if call on hold for a set wait time no longer defaults to 30 when you enter a value between 30 and 300.

  • Customer User Not Found error in Personal Fax/VoiceMail settings no longer appears.

  • Analytics page no longer displays the wrong time format for a time frame.

  • The Call Center queue size limit has increased from 50 to 525.

  • Japanese translation in analysis of data extraction has been improved.

For a list of issues that we're aware of and are currently working on, go here.

Control Hub

  • Incorrect error messages are no longer appearing for customer locations.

  • Routing profile is now updated from the Calling Admin API successfully.

  • Mexico localization issues around State/Province/Region displaying duplicate values have been resolved.

November 7, 2019

Version 22.8

See for specific regional deployment dates.

We resolved these issues:

Calling Admin Portal

  • Time zones are now showing correctly.

  • We've improved Japanese translation.

  • Call Analytics data is now available.

  • CSV directory issues have been corrected.

  • Hunt Group Configuration - Top Down Reorder Assignment

For a list of issues that we're aware of and are currently working on, go here.

Control Hub

  • Time zone for Bosnia, Herzegovina, and Macao is now available.

  • You can now delete a Cisco IP Phone Series device.

October 22, 2019

Versions 22.7.5

See for specific regional deployment dates.

We resolved these issues:

Calling Admin Portal

  • You can now search for locations without worrying about case sensitivity.

  • Spanish and French translations have been improved.

  • You can now change the order of users being monitored when you use your Firefox web browser.

  • You're now able to add international numbers to call forwarding rules for New Zealand sites.

  • User/Assign Station use cases no longer trigger GroupModifyRequest every time.

For a list of issues that we're aware of and are currently working on, go here.

Control Hub

  • Time zone for Bosnia and Herzegovina is now available.

  • Headers in station inventory export are now showing up.

  • You can now recreate a Location after the original order in Control Hub was rejected.

  • You can now search for locations without worrying about case sensitivity.

Calling User Portal

  • You can now see My Apps when you open the Calling User Portal on your iPad.

  • We improved our error messages.

October 2, 2019

Versions: Maintenance patches through Release 22.7.4

We resolved these issues:

Calling Admin Portal

  • We corrected the headers in the station inventory export file.

  • Call Queue Stat Report no longer displays incorrect values for Calls Abandoned and Total Calls reports.

  • We corrected translations in the Reboot Device confirmation popup.

  • The Service Assurance report no longer displays a value of poor when no call data is available.

  • When you click Manage Services in Control Hub and you're cross-launched to the Calling Admin portal, intermittent errors are no longer displayed.

  • You're now able to add an extension in the Transfer to Operator option.

  • Removed the view of Barge In for basic users (this feature isn't part of a Basic license).

  • Personal Fax is now available when voicemail is turned off.

  • Analog Hotline can now be configured for Cisco ATAs 191 and 192.

For a list of issues that we're aware of and are currently working on, go here.

Calling User Portal

  • We've improved the error messages in Office Anywhere and Schedules.

  • We resolved issues you may have encountered when applying a schedule to user features.

  • Corrected search for Hoteling Host.

  • We corrected translation and localization issues for Japan and Mexico.

  • We improved the Help content for the Speed Dial feature.

  • We improved the wait message when the portal is experiencing a high volume.

  • When enabling or disabling Office Anywhere for a location, the setting is now saved.

August 16, 2019

Version: 22.7.0

See for specific regional deployment dates.

  • Activation Code device onboarding (to be enabled late August)

  • Basic user license (see known issues)

  • Webex Calling Preferred Media Providers (PMP)

  • Multiple PSTN carriers per Enterprise for Service Provider partners

  • International / Multi-National Company system improvements

  • Line ID appearance enhancement – Connected Line Presentation

Market Expansion
  • Localization for Japan as a sell-in country

  • Localization for Mexico as a sell-in country

  • New Branch Office countries:

    • Hong Kong

    • South Korea

    • Taiwan

    • Turkey

    • Vietnam

Control Hub
  • Allow bulk input of 1000 telephone numbers for a customer

  • Enable bulk device upload with MAC address

  • Enterprise Dial plan support

Calling Admin Portal
  • Hyperlink to CSCAN network assessment tool

  • Update the CAP portal to link to per call data page of Service Assurance

  • Expand CAP Analytics search capability to query by single TN or range of TNS

Calling User Portal
  • Added control to restrict Connected Line ID appearance (COLR)

New Phone Models

We've actually supported these devices for a while now but you may not have known about them:

  • Cisco MPP 6821 Desk Phone

  • Cisco MPP DECT 6800 Series

July 11, 2019

Version: 22.6.6


There are no new features in this release.

We resolved these issues:

Calling Admin Portal

  • You're now able to assign more than one port to Analog Telephone Adapters (ATAs) and DECT devices.

  • Auto Attendant now shows Transfer to Voicemail after you click Save.

  • ATAs are now selectable from the drop-down list when you assign a phone.

  • You can now use wildcards in the Call Forward Selective criteria.

  • Site admin now has access to the All Sites option.

  • We've improved translation to French and Spanish.

  • Call Queue now measures in seconds instead of rings.

  • We've fixed the inversion issue with Business Hours and After Hours in Auto Attendant.

  • We've resolved some performance issues you may have experienced when loading service assurance data for all of your locations.

  • We've resolved some performance issues you may have encountered when configuring Hunt Groups.

  • If you assign more than 10 phones, you can view all devices in the Devices drop-down list.

  • You can now see locations listed when you add a number.

For a list of issues that we're aware of and are currently working on, go here.

Control Hub

We've made these improvements:

  • Numbers and Manage Licenses pages present more management default lists with added search capability.

  • Call Features page show the location of interest.

  • We've addressed some performance issues you may have experienced when service inventory was loading.

Calling User Portal

  • We've addressed translation issues.

June 7, 2019

Version: 22.6.5

We resolved these issues:

Calling Admin Portal

  • We've fixed issues associated with forwarding calls to voicemail.

  • We've added a new option to Hunt Group configuration; you can now choose to have calls route to the next number in the list when a line is busy.

  • We allow 2-digit extensions for the overflow of Call Queue.

  • We increased the range for the number of rings before a call is sent to voicemail (2-20).

  • Editing an unconfigured Auto Attendant no longer fails.

  • Data no longer reloads when you press Esc to close a window.

For a list of issues that we're aware of and are currently working on, go here.

Control Hub

  • We've improved the response and process when you delete calling features and users.

  • We've increased the number of devices you can view in a table.

  • We've changed the design of the Locations page to a list view.

Calling User Portal

The mobile download link no longer brings users to the tablet client and we've eliminated the error that would display during installation.

May 28, 2019

Version: 22.6.4

We resolved these issues:

Calling Admin Portal

  • Calling Admin portal no longer returns a 500 error for timeouts on large queries or table loads.

  • Partners can now also be customers in the Calling Admin Portal.

For a list of issues that we're aware of and are currently working on, go here.

Control Hub

  • Locations that are disabled in the Calling Admin Portal are now showing the correct status in Control Hub.

  • When you change your address in the Calling Admin Portal, Control Hub automatically gets updated. You'll still have to inform your Service Provider of the change for emergency services purposes.

April 24, 2019

Version: 22.6.3


There are no new features in this release.

We resolved these issues:


  • You'd get a misleading error message when a non-client product ID was specified for client sharing.

  • Your transaction would time out on Updating Status.

Calling Admin Portal

  • User Assignments—You'd see an incorrect display of caller ID numbers.

  • There were missing French translations.

  • Error displayed in Numbers/Users List, no list results displayed.

  • You'd receive an error message when selecting certain Advanced Services.

For a list of issues that we're aware of and are currently working on, go here.

Calling User Portal

  • You can now set call forwarding to national numbers.

For a list of issues that we're aware of and are currently working on, go here.

Control Hub

  • We've added machine account support for entryphones API.

  • Support URL now set for VAT’s


  • We now support specific UK telephone numbers.

  • We've improved the provisioning error that was returned to Rialto Market to be more descriptive of the issue encountered.

  • MAC/TN assignment no longer fails due to rejected voice portal passcode.

  • Master agent lookup no longer fails during order status callback.

  • Change order no longer sticks while waiting on Activation date.

  • Improved Disconnect Order: Phase 1

Device Configuration

  • Importing tags in DMS+ with the "REPLACE" behavior no longer creates duplicate tags.

User Experience Impacts
No user experience changes were introduced in this release.