Make sure the Cisco Webex Network Recording Player for Advanced Recording Format (ARF) files is installed on your computer. If it's not installed, you can download it from the Download file window that appears when you download the recording file. You can also download it from the Downloads page that is available under Support on your Cisco Webex site.


The below steps are for Windows users only. MacOS is unable to convert ARF files to other file types.

Convert a Recording

1

Download the recording file to your local computer.

2

Do one of the following:

  • Open the recording file from your Downloads window.
  • Open the Network Recording Player and go to File > Open to locate and open the recording file.
3

While you're playing the meeting in the Network Recording Player, go to File > Convert Format > WMV (Windows Media Format).

4

In the Save as: box, specify where to save the file.

5

Under Content options, select any of the following:

  • Chat: Includes all chat conversations.
  • Q&A: If you're recording a Cisco Webex Training session, this includes any Q&A sessions.
  • Notes: Includes any notes entered into the Notes panel.
  • Video: Includes the meeting video.
  • Polling: If you're recording a Webex Training session, this includes any polls.
  • File Transfer
6

Select Preview Layout to preview your content settings.

7

Under Conversion Start Time, choose one of the following:

  • Convert now: Converts the file as you save it to your computer.
  • Convert at a scheduled time: Saves the file and then converts it at the date and time you select.
8

At Video Codec select one of the following:

  • Windows Media Video 9: This codec creates output that is compatible with the following players:
    • Windows Media Player 6.4+

    • Windows Media Player 9 for Mac OS X

    • Windows Media Player 9 Series and Windows Media Player 9.1 for Pocket PC or SmartPhone

  • Windows Media Video 9 screen: This codec creates files that can be played with Windows Media Player 7 or later.
9

Select OK.

The Cisco Webex Network Recording Player does not support converting recordings to MP4 format on Mac.

1

Download the recording file to your local computer.

2

Do one of the following:

  • Open the recording file from your Downloads window.
  • Open the Network Recording Player and go to File > Open to locate and open the recording file.
3

While you're playing the meeting in the Network Recording Player, select File > Convert Format > MP4 (MPEG-4).


 
If this option is dimmed, it's because you're trying to convert a streaming recording. Download the file to your computer and try again.

If you have to install a conversion tool, you're prompted to enter your sign-in information for Webex Meetings and select Continue to download the tool and convert your recording.



4

In the Save as: box, specify where to save the file.

5

Under Content options, select any of the following:

  • Chat: Includes all chat conversations.
  • Q&A: If you're recording a Cisco Webex Training session, this includes any Q&A sessions.
  • Notes: Includes any notes that are entered into the Notes panel.
  • Video: Includes the meeting video.
  • Polling: If you're recording a Webex Training session, this includes any polls.
6

Select Preview Layout to preview your content settings.

7

Under Video Quality, select one of the following:

  • High: Uses a high video quality with 8 frames per second (fps), which produces a larger file size.
  • Medium: Uses a medium video quality with 5 fps, which produces an average file size.
  • Low: Uses a low video quality with 3 fps, which produces a smaller file size.
8

Under Conversion Start Time, choose one of the following:

  • Convert now: Converts the file as you save it to your computer.
  • Convert at a scheduled time: Saves the file and then converts it at the date and time you select.
9

Select OK.

Check the Status of Converted Files

If you scheduled your recording to be converted later, you can view information about, and manage scheduled recording conversions.

1

Double-click the Conversion Manager icon in your Windows task bar.

2

Select Edit to edit the scheduled conversion time for a pending conversion.

3

(Optional) Select Delete to delete a pending conversion. When the conversion process is complete, the Conversion complete window appears.