Enforcement Dates

Required password enforcement for customer sites began on January 10, 2020 for latest channel sites and on July 10, 2020 for slow channel sites. Password enforcement is now being applied to all remaining Webex sites effective April 2, 2021, during the standard maintenance window for the site.

Required password enforcement is only available for meetings, events, and training sessions scheduled after the update on April 2, 2021. Those scheduled before the update on April 2, 2021 will not be affected.


Password enforcements dates are different based on customer configuration and clusters. Customers are notified for the dates that are applicable to them.

Affected Meetings

Password enforcement applies to Webex Meetings, Webex Events, and Webex Training. It applies to guests joining through the desktop app or the Web app, for meetings, events, and training sessions scheduled April 2, 2021, or later.

Password enforcement does not apply to Personal Room meetings.

There is no password change impact to users of Productivity Tools or the Cisco Webex Scheduler for Microsoft Office 365 add-in.

Edited Meetings

For meetings, events, and training sessions scheduled before the update on April 2, 2021, if you edit them after the enforcement date, they will not be affected by password enforcement. Only newly scheduled meetings, events, and training sessions will have passwords.

Similarly, for recurring meetings, events, and training sessions scheduled before the update on April 2, 2021, if you edit them after the enforcement date, they will not be affected by password enforcement.

There is no password change impact to edited meetings that were scheduled with Productivity Tools or the Cisco Webex Scheduler for Microsoft Office 365 add-in.

Join Experience

Required password enforcement doesn’t affect the join experience for attendees. For example, participants can easily join a meeting by clicking on the URL in the meeting invitation through email or through the Webex Meetings mobile app, without requiring passwords. Users who enter the meeting number on the web page to join a meeting are required to enter passwords.

Cisco won’t enforce password requirements for attendees dialing in to the meeting through a phone or video device. We highly recommend that administrators configure their sites to require passwords for attendees joining through phones or video devices as well.

Schedule Meeting Experience

Users who schedule a meeting through Productivity Tools, Webex Scheduler for Microsoft Office 365, or the Webex site will not need to enter a password to schedule a meeting. The password will automatically be added.

Password Enforcement Meeting Scenarios

Schedule/Join Method

Do users need to enter password?

Joining meeting by clicking on meeting link using any meeting app (mobile, desktop or web app)

No

Joining by clicking Join button on Webex Meetings Mobile App, or Desktop App

No

Joining Personal Room

No

Scheduling Meetings, Trainings or Events from Outlook Productivity Tools, or the Webex Scheduler for Microsoft Office 365

No

Joining from Video Device

No*

Joining by dialing in using phone

No*

Joining Meetings, Events or Trainings by entering meeting number on Mobile app, Desktop App or Web App

Yes

* Cisco recommends that customers enforce a password on this method using settings in Webex Site Administration or Webex Control Hub.

Other Password Settings

If you enabled the Require strong passwords feature, you won't be able to disable it after the update on April 2, 2021.

Required password enforcement is for meeting passwords and is independent of account password requirements.

The default passwords applied will be 11 or more characters, including mixed case, numbers, and special characters.