Single number reach setup is different depending on the phone service you have. If you're not sure, there's an easy way to tell.

Go to Phone and forwarding settings and turn on Single Number Reach.

After you've turned on single number reach and don't have call forwarding turned on, you'll see now instead of and when you hover over the icon, you'll see Single Number Reach is enabled.


If you don't see the Single Number Reach setting, you might need to turn it on first in the Self Care portal. You might be familiar using the Self Care portal to set up options for your phone. Webex Teams uses those settings and lets you add to them from the app as a convenience.

Go to Phone and forwarding settings, select Open Call Preferences, and click Self Care Portal to open the portal in a web browser. Then select My Phones and follow the instructions to add another phone with a number that you want to ring when you receive work calls.


Go to and select Open Call Preferences.


Go to the Single Number Reach tab and select + Add number.


Add a number and description and select Save.


You can edit or delete single number reach numbers from the Single Number Reach tab.

Before you begin

You can set up single number reach on mobile if you have Webex Teams (Unified CM). If you're not sure what phone service you have, there's an easy way to tell.

Tap your profile picture, go to Calls, and then turn on Single Number Reach.