What's New in the Webex Meetings Web App

Cisco Webex Meetings Web App 39.11

Participants Panel Enhancements

The Participants panel has been optimized so users can easily see who’s connected to which devices during a meeting. Users connected to the same device show grouped under the device’s name.

We've also added a Search bar at the top of the Participants panel to quickly find a specific user.

Web App In-Meeting Experience Changes when Joining Training Sessions

We’ve made some small adjustments to the web app in-meeting experience when joining a Webex training session. Now, the experience is like joining a meeting or event with the web app.

Cisco Webex Meetings Web App 39.9

Use "Call My Computer" in the Microsoft Edge Browser

Web app users can now use the Call Using Computer option in the Microsoft Edge browser, version 77.0.235.20 and later.

In-Meeting Experience Changes

We have made changes to the in-meeting audio controls when attending events through the web app. Now, in-meeting dialogs align more closely with the Webex Meetings desktop experience.


This in-meeting experience change isn't available for FedRAMP-authorized Webex offerings.

Cisco Webex Meetings Web App 39.8

Improved Messaging when Joining VoIP-Only Meetings in Internet Explorer or the Microsoft Edge Browser

We've improved the experience when trying to join VoIP-only meetings through the web app in browsers where Call Using Computer isn't supported. Now, when trying to join a VoIP-only meeting with the web app on Internet Explorer or the Microsoft Edge browser, users will see a message that informs them that their browser doesn't support calling through the computer. The message will also instruct them to either join from a different browser such as Google Chrome or Mozilla Firefox, or to join through the desktop app.

Cisco Webex Meetings Web App 39.7

Multiple Resolution Support for Safari

Users on Safari can send video streams at multiple resolutions, including 720p and 180p. In the past, Safari only supported video streaming at 540p.

Like the meeting apps for Google Chrome and Mozilla Firefox, Safari will send an appropriate stream that's based on meeting layouts or bandwidth conditions.

Cisco Webex Meetings Web App for Virtual Desktop Environments (Beta)

Cisco Webex Web App now supports Browser Content Redirection for Citrix Virtualization platforms. This allows users on virtual desktops to join meetings with the Web App and for an amazing video and audio experience depending on the local computer and network conditions.

Users can still join meetings using the Web App on virtual environment without Browser Content Redirection, but with Browser Content Redirection, media traversal happens between user's local machine and Cisco Webex cloud providing the optimization.

Currently, Browser Content Redirection is supported on Cisco Virtual Desktops and App versions 7.15, 7.18, and 7.19.


Due to limitations of Citrix’s Browser Content Redirection protocol, users on the Web App can’t share their screen, but can see the shared screen from other users.

Cisco Webex Meetings Web App 39.6

Participant Settings in the Web App

As a host, you can now turn on or off Mute on entry and the Entry and exit tone from the web app Participant Settings.

People Insights in the Web App

People Insights is available for the web app. The Webex site and users must be linked to Control Hub or managed in Control Hub, with Directory Synchronization enabled. People Insights is available for US-based sites and is only available in English.

Sites must opt in for the People Insights feature. It is disabled by default in Control Hub and Site Administration. The site administrator must enable People Insights and synchronize the Directory Connector information in Control Hub first, and then enable this feature in Site Administration.

Learn how to view, create, or hide a People Insights profile.

People Insights profile

Health Checker in Webex Web App

We will be temporarily disabling the in-meeting quality indicator in this update, to be re-enabled in a future update. Although the indicator and notifications will be disabled, the Health Checker page will remain available during the meeting.

Cisco Webex Meetings Web App 39.5

Network and Performance Quality Indicator for the Web App

In order to match functionality with the Cisco Webex Meetings Desktop App, the Webex Meetings Web App now has a status indicator which warns users if their VoIP, video, or high-frame-rate content sharing quality may be suffering due to network conditions.

Health Checker for the Web App

The Cisco Webex Meetings Web App now supports the Health Checker, accessed from the quality indicator, making it easier to self-diagnose, troubleshoot, and take actions necessary to improve your meeting performance.

The Health Checker provides an intuitive and easy way to understand the status of your meeting and system performance.

Status is shown with colored indicators that are green (good), yellow (there may be potential issues), or red (issues have been found) You can hover over the status for more details. You can even send a problem report directly from the Health Checker.

The Health Checker summarizes the problems and provides you with a list of actions you can follow to resolve.

Improved Call-in Number Dialogue and Search Capability

We've improved the search UI in the global call-in dialogue, making it easier to find phone numbers by the country flag.

Web App Sharing Extension no Longer Required for Chrome 72 and above

Web App users are no longer required to install the Cisco Webex and Cisco Webex Teams Content Sharing extension in order to share their screen or applications in Chrome version 72 and later.

Cisco Webex Meetings Web App 39.4

Send and Receive Video in the Edge Browser

You can now send and receive video when using the Cisco Webex Meetings Web App on the Microsoft Edge browser.


This requires Edge version 42 or later.

View High Frame Rate Shared Content in the Edge Browser

You can now view and hear high frame rate shared content when joining from the Web App in the Edge browser.

Cisco Webex Web App 39.3

Mute Button in the Participants Panel

You now have access to the mute button from the Participants panel when joining meeting through the web app. This gives parity with the native client.

Cisco Webex Web App 39.2

Improved Messaging When no Microphone or Speakers in the Chrome Browser

We've improved the messaging when using the web app in the Chrome browser and no microphones or speakers are detected by the browser.

ChromeOS and Linux Web App User Experience Improvement

To avoid confusion, we've removed the Switch to Desktop App option in the web app on platforms where the Desktop App is not supported:

  • ChromeOS

  • Linux (Personal Room and video platform-enabled meetings)

Local Recording Indicator

Web app users now see an indicator in meetings that are using local recordings, just as they would for network-based recordings.

Cisco Webex Meetings Web App 39.1

Optimized Problem Reporting

We've made it easier to send or save a problem report when troubleshooting an issue in a meeting. You can now easily send a problem report from the Cisco Webex Meetings Web App, or from the desktop application (in-meeting) on Windows and Mac.

When not in a meeting, you can also use the Cisco Webex Meetings Desktop Application to capture a log for any meetings you've had in the past two months.

Optimized Experience with a Webex Share Device

We've optimized the experience in the Web App, making it easier to see when a Webex Share device is connected to a meeting.

Cisco Webex Meetings Web App 4.7

Webex Training Attendee Support in the Web App

Like Webex Meetings and Webex Events, Cisco Webex Training attendees can now join directly using their browser, with no downloads or plugins to install. Just select the “Join by browser” link on the join page. The web app puts basic core event functionality at your fingertips, making it easy to view and interact with others.

Web app support for Training hosts and panelists will be coming in a future update. In the meantime, hosts and panelists can join through the desktop app only.

Cisco Webex Meetings Web App 4.3

Update to the Webex Content Sharing Extension

Due to a change in the Google Chrome browser, users installing the content-sharing extension for the first time will be redirected to the Chrome web store in a separate browser window for installation and instructions. This change does not affect anyone who has already installed the content sharing extension.

Cisco Webex Meetings Web App 4.2

Support for In-Meeting Chat Privileges Set by the Desktop Application

The web app will now correctly enforce chat privileges as set by the presenter in the desktop application. These privileges determine to who participants can send chat messages. The Webex web app now enforces these privileges in the Chat panel.

For more information on chat privileges, see https://collaborationhelp.cisco.com/article/en-us/WBX21522.

Multistreaming Video Support

See more simultaneous participants' video. In addition to the participants who have joined via the Webex Meetings app, the video thumbnails will now show up to 6 of the most recent active speakers who have joined through a video system or the Webex Teams app. This gives the web app parity to the Desktop App.

For more information on Multistreaming Support, see https://collaborationhelp.cisco.com/article/en-us/n3js0sj.

Cisco Webex Meetings Web App 4.1

Optimization for High-Resolution Displays

The buttons and iconography in the web app have been optimized to scale well on high-resolution displays and larger zoom settings.

Improved Video Thumbnail Display Order

The web app now shows the most recent active speakers on the first page of the video thumbnail strip. This is to maintain feature parity with the desktop app.

Support for the “Manage Panels” Configuration

The web app now hides and displays panels accordingly, for hosts and presenters who use the “Manage panels” options in the desktop app to allow or remove panels.

Cisco Webex Meetings Web App 4.0

New Optimized In-Meeting User Interface

The following enhancements to the UI were made to optimize the in-meeting experience:

  • Improved web app UI by reducing white space and maximizing video and content.

  • In the Share dialogue, you can now click directly on the Screen or Application icon to share.

  • The Help and Meeting Information have been combined into a single dialogue.

Webex Events Join Before Host Support

When joining events through the web app, you can now join before the host, for events which are enabled with join before host.

Sharing Optimization in Mozilla Firefox and Google Chrome

These optimizations to Firefox and Chrome help assure the best possible quality when sharing content in poor network conditions.

Version 3.10

Polling Support

You can now see and participate in polls when using the web app to join meetings or events.

Retiring of the App for Chrome

We will be retiring the Webex App for Chrome in favor of the far more advanced Webex Web App. This will be messaged on the App for Chrome home screen. When using the Join by Number feature, users will be redirected to the meeting join page (where they can join through the web app).

Version 3.9

Webcam and Audio Device Selection in Chrome (Windows, Chromebook, Linux)

For users who are using an external webcam or headset with their computer, it’s now easier to choose the audio and video device they want to use directly from within the web app, instead of having to go into their browser settings.

Use the video drop-down to select from the available list of cameras. When choosing "Call using computer," click on the settings icon to configure the audio device to use.


Support for this feature on Mac will be addressed in a future update. When using Chrome on Mac, you will still need to go into your Chrome browser settings to configure your webcam, microphone, or speakers.

Chromebook in Classic View

Attendees can now join Webex Events using the web app on Chromebook in Classic View by default.

Version 3.8

Content Sharing Support for MP4 Recording Enabled Sites

Previously, content sharing was only supported in meetings enabled with Webex video platform version 1.0 or later. With this update, content sharing is now supported in meetings for any site enabled with MP4 recordings.

Site administrators who want to enable web app content sharing support can contact their Cisco Customer Success Manager (CSM) to get their site enabled for MP4.

Multimedia Viewer Support

With this update, when a host or presenter shares multimedia in the desktop app, web app users now see the shared content. The Multimedia Viewer opens in a separate browser window.

Improved Messaging for Audio Exceptions

We’ve improved the messaging in the web app when the audio is disabled. This reduces confusion in meetings where the host has disabled audio or is using a meeting type that does not support audio through the web app or a particular browser.

Audio Broadcast Support in Safari

Audio Broadcast is now supported when joining "Webex Audio"-enabled events through the web app in the Safari browser.

Version 3.7

Video Support on Safari

You can now send and receive video when in the Webex web app on the Safari browser. This provides feature parity with the Webex web app on Google Chrome and Mozilla Firefox browsers.

Call my Computer Support on Safari

You can now use the “Call my Computer” audio option when in the Webex web app in the Safari browser.

Version 3.6

Cisco Webex Events Chat Support

You can now send and receive chat messages when joining events through the Webex web app.

Version 3.5

Cisco Webex Meetings Host Support

Now you can host meetings in the Webex web app! Hosts will have an option to "Start by browser" on their scheduled and personal room meeting pages on WBS32 sites. The host role may also now be transferred to participants joined via the web app.

As a host in the web app, you can now start and end meetings, start and stop the meeting recording, mute or expel attendees, and transfer the host or presenter roles to other users.

Updated Call Menu Flags

Fixed an issue where some countries were displaying the wrong flag in the call menus.

Version 3.4

Application Sharing Beta

Now, when you click the Share button in the web app, you have the option to share your entire screen, or a specific application.


Sharing is currently supported only in Mozilla Firefox and Google Chrome, for meetings that are enabled with Webex video.

Entry and Exit Tone Configuration Support

The entry and exit tone configuration of a meeting are now also applied to users who join via the web app.

Announcing General Availability for Cisco Webex Events Attendee Support

In the weeks following the rollout of the Webex web app 3.4, we will be enabling the Cisco Webex Events attendee “Join by browser” link on all WBS32 sites.

Cisco Webex Events attendees can take advantage of joining events fast, directly in the browser, with no downloads or plugins to install. The web app puts basic core event functionality at your fingertips, making it easy to view and interact with others.

Version 3.3

Introducing Web App Screen Sharing!

Cisco Webex Web App now allows presenters to share their screen with meeting participants.

This feature is only available on browsers that support webRTC, such as Mozilla Firefox and Google Chrome. Users are prompted to install the Cisco Webex Web App Content Sharing extension.


Sharing is not supported in meetings that are not enabled for Webex video.

Version 3.2

  • Announcing Web App General Availability!

    In the weeks following the rollout of the Webex web app 3.2, we will be enabling the “Join by browser” link on all WBS31 and later sites.

    Now, Cisco Webex Meetings attendees on all sites can take advantage of joining meetings fast, directly in the browser, with no downloads or plugins to install. The web app puts basic core meeting functionality at your fingertips, making it easy to view and interact with others. (Note: In this update, enabling the “Join by browser” link for Cisco Webex Events attendees is still by request only, through your Customer Success Manager (CSM).)

  • The Cisco Webex WebApp now supports all the session type level toggles. For example, when the chat or participants panel is enabled or disabled at the admin level, this is reflected in the WebApp page. This is for feature parity with the desktop application.

  • Optimized the messaging in the "send feedback" email.

  • Fixed an issue where in some cases, logged in users would see an error message when joining a personal room.

Version 3.1

  • Like the desktop app, users will now see a link to generate a problem report on the loading screen in the rare case that the web app does not load completely.

  • The default avatar for anonymous call-in users has been updated to a more intuitive phone icon, instead of the CU initials.

  • Fixed an issue in the Webex App for Chrome that was incorrectly allowing users to enter a Cisco Webex Training session number, only to get stuck on the loading screen.

Version 3.0

  • Cisco Webex Events Attendee Support

    Introducing join support for Cisco Webex Events attendees.

    Customers who currently have the Webex Web App enabled on their WBS32 site now see the “Join by browser” link on Cisco Webex Events join pages as well. Like Cisco Webex Meetings, this version is currently for attendees only. (Hosts must continue to use the desktop app.) Please see Known Issues and Limitations for more information about support for Cisco Webex Events in the web app.

  • We fixed an issue in chat, where words would not wrap correctly.

  • We fixed an issue where users who joined by using the web app could not view content being shared from an SX10 endpoint.

  • We fixed an issue where sometimes, the user name did not display correctly if the user disconnected and reconnected to audio.

  • We fixed an issue in the Webex App for Chrome that was preventing attendees from joining meetings on sites with the [sitename].my.Webex.com format.

Version 2.8

  • Avatar Fix for Single Sign-On Enabled Sites: Avatars for users who do not have profile pictures now correctly display the initials of the user’s first and last name.

  • Improved Error Messaging When Joining via the Webex App for Chrome: Updated the error message in the Webex App for Chrome when joining by meeting number. It now details that this app is only for attendees who are joining Webex meetings that use Cisco Webex Meetings version WBS30 or later.

    The following types of Webex meetings are not supported:

    • Meetings that use the Cisco Webex Meetings application (meetings.webex.com)

    • Meetings that use Cisco Webex Meetings version WBS29 or earlier

    • Meetings that you host

Version 2.7

  • Improved controls to collapse the right panel and extend shared content: You can now drag the center divider right to automatically collapse the right panel and extend the shared content. Drag the divider left to reopen the right panel.

  • Country codes added next to the flag in the country drop-down: When you select Call Me in the audio connection dialog box, you can see the country code as well as the flag icon in the country drop-down.

  • Updated the microphone and camera access instructions in Firefox 53: The instructions to give Firefox access to your camera and microphone have been updated to align with Firefox 53+.

Version 2.6

  • An automated confirmation email is sent when you submit feedback through the Feedback link.

Version 2.5

  • Video Join improvements: The Webex web app saves the video option you used in your previous meeting. If you used the no video option in your last meeting, the video dialog box is not displayed the next time you join a meeting. You can still turn on video manually at anytime in the control bar.


    Video is only supported Firefox and Chrome browsers.

  • HD video support: You can now send and receive High-Definition (720p) video in Chrome and Firefox.

  • Optimized video performance: Video resolution automatically adjusts based on network performance to ensure the best-possible video experience.

Version 2.4

  • Usability improvements: You can now close the active video and video thumbnail panel to maximize the content sharing view. The Leave button in the Personal Room lobby is more visible.

  • Accessibility improvements: There is improved keyboard accessibility and screen reader support in the video menu.

  • Webex app for Chrome improvements: A new Leave Meeting button was added in the Personal Room lobby. Help, About, and Feedback links were also added.

Version 2.3

  • Optimization for single sign-on authentication: For meetings that require attendee authentication, when you select the Join by browser link you are automatically redirected to sign in before being allowed into the meeting.

  • Leave a Personal Room lobby: You can now leave the lobby of a Personal Room in which you are waiting.

  • Restricting global Call Me: As with the desktop app, the web app only allows a callback to the country codes specified in the list of global callback country codes for that site. Your administrator determines this list.

  • Accessibility improvements: There is improved support for keyboard and screen reader accessibility in the Personal Room lobby.

Version 2.2

  • Cisco Webex app for Chrome:

    • The Cisco Webex app for Chrome is now available for download from the Chrome web store. Alternatively, you can still join meetings through the browser by selecting the Join by browser link.

    • Using the Webex app for Chrome, you can join any meeting with the meeting number or Personal Room URL.

    • The Webex app for Chrome supports automatic updates so that you always have the latest version.

  • Chromebook video support: You can view and send video in the Webex app for Chrome and in the Chrome browser on Chromebook.

  • Join Before Host video support: For meetings with Join Before Host enabled, you can see the active video on the web app prior to the host joining the meeting.

  • Web app is now the default meeting client on Linux desktop: For sites with the Webex web app enabled, the web app is the default meeting client when you select the Join button on the Linux desktop. Alternatively, you can still join the meeting using the legacy Java client by selecting the Join by desktop app link.

Version 2.1

  • Video support in Chrome browser: You can send and view video in the Webex web app in Chrome version 52 and higher.

  • Join Before Host: Attendees who join through the web app can now start meetings if the Join Before Host feature is enabled.

  • Improved experience when viewing shared content: The default ratio between the shared content panel and the video panel increased to 75:25 to make shared content easier to read. Viewing shared content in full-screen view is expanded to use more of the screen for maximum visibility.

Web App Supported Operating Systems and Browsers

The following tables list the supported browsers for each supported operating system, and note the supported features for each browser.

Table 1. Microsoft Windows 7 or Later (32-bit/64-bit)

Feature

Internet Explorer 10 or Later

Edge 25 / EdgeHTML 13

Chrome 65 or Later

Firefox 48 or Later

Start/Join a meeting

Yes

Yes

Yes

Yes

Switch to the Cisco Webex desktop app

Yes

Yes

Yes

Yes

View shared screen, applications, or files

Yes

Yes

Yes

Yes

View media files

No

No

No

No

View whiteboard and annotation

Yes

Yes

Yes

Yes

Chat

Yes

Yes

Yes

Yes

Telephony (Call-in or Call Me)

Yes

Yes

Yes

Yes

Call back to a video system

Yes

Yes

Yes

Yes

Call using a computer

No

Yes (Edge 77.0.235.20 and later)

Yes

Yes

Receive video

No

Yes (Edge 42 and later)

720p, Multiway video

720p, Multiway video

Send video

No

Yes (Edge 42 and later)

Up to 720p

Up to 720p

Share content

No

No

Yes (Chrome 65+)

Yes (Firefox 52+)

Table 2. Mac OS X 10.10 or Later (32-bit/64-bit)

Feature

Safari 11.0 or Later

Chrome 65 or Later

Firefox 48 or Later

Start/Join a meeting

Yes

Yes

Yes

Switch to the Cisco Webex desktop app

Yes

Yes

Yes

View shared screen, applications, or files

Yes

Yes

Yes

View media files

No

No

No

View whiteboard and annotation

Yes

Yes

Yes

Chat

Yes

Yes

Yes

Telephony (Call-in or Call Me)

Yes

Yes

Yes

Call back to a video system

Yes

Yes

Yes

Call using a computer

Yes

Yes

Yes

Receive video

720p, Multiway video

720p, Multiway video

720p, Multiway video

Send video

540p

Up to 720p

Up to 720p

Share content

No

Yes (Chrome 65+)

Yes (Firefox 52+)

Table 3. Chromebook

Feature

Chrome 65 or Later

Start/Join a meeting

Yes

Modern View support

Webex Meetings: Yes

Webex Events: Attendees who join events can launch the Web app on Chromebook in Classic View by default.

Switch to the Cisco Webex desktop app

N/A

View shared screen, applications, or files

Yes

View media files

No

View whiteboard and annotation

Yes

Chat

Yes

Telephony (Call-in or Call Me)

Yes

Call back to a video system

Yes

Call using a computer

Yes

Receive video

720p, Multiway video

Send video

Up to 720p

Share Content

Yes (Chrome 65+)

Table 4. Linux (32-bit/64-bit): Ubuntu 14.x or later, OpenSuSE 13.x or later, Fedora 18 or later, Red Hat 6 or later, and Debian 8.x or later

Feature

Firefox 48 or later

Chrome 65 or later

Chromium

Start/Join a meeting

Yes

Yes

Yes

Start/Join a Personal Room

Yes

Yes

Yes

Switch to the Cisco Webex desktop app

Yes

N/A

N/A

View shared screen, applications, or files

Yes

Yes

Yes

View media files

No

No

No

View whiteboard and annotation

Yes

Yes

Yes

Chat

Yes

Yes

Yes

Telephony (Call-in or Call Me)

Yes

Yes

Yes

Call back to a video system

Yes

Yes

Yes

Call using a computer

Yes

Yes

No

Receive video

720p, Multiway video

720p, Multiway video

No

Send video

Up to 720p

Up to 720p

No

Share Content

Yes (Firefox 52+)

Yes (Chrome 65+)

No

Known issues and limitations:

  • In some versions of Linux, users must proactively install and activate the “OpenH264 Video Codec provided by Cisco Systems, Inc.” plugin in order for the video, call my computer, and content sharing features to work in Firefox.

  • Content sharing does not work in Linux versions that use Wayland as their display management system (such as Fedora 25 and later), due to an issue with the WebRTC screen sharing API.

  • Sending and receiving video does not work in Fedora 28 due to an issue with the H.264 codec.

Table 5. VDI: Citrix XenDesktop 7.6, XenApp7.6, XenApp 7.9/7.12 and 7.15, XenApp6.5, XenApp7.5, XenApp7.6, XenApp 7.12, and VMWare Horizon 7

Feature

Firefox 59 or later

Chrome 65 or later

View whiteboard and annotation

Yes

Yes

View shared screen, applications, or files

Yes

Yes

View media files

No

No

Telephony (Call-in or Call Me)

Yes

Yes

Switch to the Cisco Webex desktop app

Yes

Yes

Start/Join a meeting

Yes

Yes

Start/Join a Personal Room

Yes

Yes

Share Content

Yes

Yes

Send video

No

No

Receive video

720p, Multiway video

720p, Multiway video

Chat

Yes

Yes

Call using a computer

No*

No*

Call back to a video system

Yes

Yes


Limitations when using web app in VDI environments are as follows:

  • You can receive video, but not send video. This is because the web browsers (Chrome/Firefox) cannot detect Citrix virtual camera devices.

  • * You may experience audio quality issues when using the “Call using computer” option. We recommend using the “Call me”, “Call in”, or “Call my video endpoint” option when using the web app in a VDI environment.

Learn More

Mobile Device Support

The Join using browser link is not available when you join a meeting from the browser of a mobile device.

Linux Support

The Cisco Webex web app was tested on the following versions of Linux:

Linux Distribution

Version

Linux Kernel

Ubuntu 32 bit

15.10/16.04

3.19/4.4

Ubuntu 64 bit

15.10/16.04

3.19/4.4

Debian 32 bit

8.5

3.16.0-4-amd64

Debian 64 bit

8.5

3.16.0-4-686-pae

Redhat

7.1

3.10.0

OpenSuSe

Leap 42.1

linux-pmca 3.16.6-2 desktop

ArchLinux 64 bit

2016-09-03

4.7.2


In some versions of Linux, users must proactively install and activate the “OpenH264 Video Codec provided by Cisco Systems, Inc.” plugin in order for the video, call my computer, and content sharing features to work in Firefox.

Cisco Webex Web App Known Issues and Limitations

  • The Cisco Webex web app supports Cisco Webex Meetings, Cisco Webex Events, and Cisco Webex Training. The web app does not support Cisco Webex Support.

  • The Cisco Webex web app is not available in meetings that have end-to-end (E2E) encryption enabled.

  • Content sharing is currently only supported in Chrome and Firefox. Note: To enable content sharing in Chrome version 71 or earlier, you must install the Cisco Webex and Cisco Webex Teams Content Sharing extension. This is not required in Chrome version 72 or later.

  • Sharing is only supported in meetings that are enabled for Webex video or enabled MP4 recordings.

  • Known issues for Application Sharing beta:

    • Sometimes, when several applications are open on Windows 10, not all open application windows will appear in the Share Application selection menu. We recommend closing unnecessary windows and trying again, or using the Share Screen option instead.

    • Sometimes, making edits to a document may not be visible during application sharing. In order for others to see your updates, you may need to stop and re-share the application. Alternatively, you can avoid this problem by using Share Screen, where users can see your edits in real time.

    • With macOS Catalina (10.15), Apple introduced new security and privacy features for Mac devices. In order to share your screen in the Webex Meetings web app, you have to ensure that your browser is granted access to the Screen Recording permission.

      In your device's System Preferences, give your web browser privacy permissions, and restart your device for the changes to take effect:

      If you don't grant permissions, you may see the following prompt when trying to share your screen:

  • Presenters cannot pass keyboard and mouse control to attendees who join using the web app.

  • You cannot request control when a user is sharing from the Web App.

  • The “Call using computer” audio option is only supported on Chrome, Firefox, and Safari.

    • If you have “block websites from automatically playing sound” enabled in Firefox, you must disable this first in order to have the correct “Call using computer” experience.

  • Sending and receiving video is supported on Chrome, Firefox, Safari, and Edge.

    • When using the web app in Safari, your webcam video will automatically be turned off when you open a new browser tab. You can manually restart your video after returning to the tab running the web app.

    • If you are behind a firewall that blocks UDP connections, you will not be able to send and receive video in the Edge browser.

  • Attendees who join from Internet Explorer browsers cannot view other participants' videos, and cannot turn on their own video. To view other participants' video and turn on your own video at the same time, we recommend that you:

    • Use a Chrome, Firefox, or Safari browser.

    • Switch to the desktop app.

  • If Internet Explorer is set to Compatibility View for Webex sites, the Join using browser link is not displayed. We recommend that you turn off Compatibility View for webex.com URLs.

  • When attendees disconnect from the network, the audio connect status is incorrectly displayed.

  • If the meeting name exceeds the maximum allowed length, it is truncated.

  • When you remove the camera, the status of the send and stop video button is incorrect. It is reset to the correct status after you reopen the video dialog.

  • When switching to the desktop app from the Edge browser, it will not automatically disconnect from the web app. You will need to manually close the web app browser window, and manually reconnect to audio and video in the desktop app.

  • You can't switch seamlessly to the desktop app if you're using the web app in a private or incognito browser window. Trying to switch to the desktop app from a private or incognito browser window will result in a prompt to install the desktop app, even if you already have it installed. To avoid this, launch the desktop app manually.

  • Call using computer is not supported when the host account has Webex video disabled.

  • Call using computer is not supported in meetings using the “Use VoIP Only” conference type.

  • Call using computer is not supported on sites that use TSP Hybrid Audio.

  • The Cisco Webex web app does not support the Automatically connect to audio using computer setting in Audio Preferences.

  • The host cannot enable or disable Mute on Entry through the web app.

  • When a participant using the desktop app shares video using Share -> File, the video does not display in the web app. When a participant using the desktop app shares a media file, attendees cannot see it using the web app. These users are prompted to switch to the desktop app.

  • Sometimes, there may be an issue sending and receiving video when joining back-to-back meetings in the Firefox browser. If you encounter this, simply close the Firefox browser and rejoin.

Cisco Webex Events

  • Cisco Webex Events support is currently for attendees only. Hosts and panelists must use the desktop app.

  • The web app does not support entry and exit tones that are configured in an event.

  • When switching from the web app to the desktop app in an event, you must manually reconnect to audio in the Cisco Webex Events desktop app.

  • Audio broadcast is currently only available in Chrome, Firefox, and Safari.

  • The Mute or Unmute icon appears in the Participants list next to web app attendees connect to audio broadcast.

  • It will appear as if hosts are able to mute or unmute web app attendees who are connected to the audio broadcast, even those users who do not have the ability to speak.

  • When connected to audio broadcast in the web app, the “request to speak” feature will require you to switch to the desktop app.

  • Only Webex audio broadcast is supported. Events set to use audio broadcast by using the “Other teleconference service” audio type will require attendees to join through the desktop app.

  • The post-event survey web app does not pop up the Cisco Webex Events feedback form after an attendee leaves an event.

  • Like all clients, photo avatars are not currently supported in Cisco Webex Events. It will display a user’s initials.

Cisco Webex Training

  • Cisco Webex Training support is currently for attendees only. Hosts and panelists must use the desktop app.

    • If a host in the desktop app tries to pass the host role to an attendee in the web app, the host role is automatically passed back to the host in the desktop app.

    • There is a rare case where, if the host unexpectedly gets dropped from the Training session, it may look like the host role was automatically assigned to a user in the web app, though they, in fact, do not have host privileges. In this case, the host role may be reclaimed by a participant in the desktop app.

  • Web app users cannot view whiteboards or shared files in breakout Sessions.

  • Breakout sessions cannot be created from the web app.

  • You cannot switch to the desktop app while in a breakout session. Leave the breakout session first, in order to switch to the desktop app.

  • In Training sessions scheduled with the setting “This session will have over 500 attendees” enabled, attendees in the web app are able to see the participant list, unlike in the desktop app.

  • Custom “Session Options” set in the Training scheduler are ignored in the web app, as all panels are available by default.

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