Bots in Webex Teams

Bots can help to extend the functionality in Webex Teams to include a third-party app. You can add bots to Webex Teams spaces and interact directly with the third-party app from the space. When you've added the bot to the space you can send a help message to the bot and the response includes the commands that the bot supports.

You can add a bot to any type of space. Add a bot to your project space with other people and interact directly with the third-party app in your space. Or you can create a space with just you and the bot to interact with the third-party app.

The Cisco Webex App Hub contains a catalog of bots and apps developed by Cisco and third-party developers.

Cards in Webex Teams

Bots can present information within Webex Teams in various ways. However, using cards makes it easier for users to interact directly with the bot’s response to a command. You can select from drop-down menus, use buttons, and even use text fields to update and gather information.

For more information on the cards framework, see https://developer.webex.com/blog/new-buttons-cards-webex-teams.

You can report any issues on the bot with cards to devsupport@webex.com

Add the Jira Bot

You can add the Jira cloud bot to Webex Teams.


Your Jira administrator must first authorize Webex Teams to access your Jira cloud instance before you can start linking your Jira account and using the bot to manage notifications, create issues, and view issue details.

If you're using Jira Server, see Jira Server bot for Webex Teams.

When your account is linked, you can interact directly with a Jira project in the space, manage notifications, create issues, update issues or view issue details.

1

Go to Spaces and choose a space to add the Jira bot.


 

You can also create a new space with just the Jira bot.

2

Choose People, click Add People, and then enter the Jira bot name: jiracloud.bot@webex.bot.

3

Enter help and send the message.

4

Click Link Jira Account and add your Jira account information.

When your Jira account is linked, in the space with the bot, enter help and send the message.

Manage Jira Bot Notifications

You can create new notifications or manage existing notifications for actions in Jira and you'll get notified in Webex Teams.

1

In the space with the Jira bot, enter help and send the message.

2

Click Manage Notifications and select a notification type or edit an existing notification.


 

You can also enter @Jira Manage and send the message to manage notifications.

3

Enter a name for your notification, choose your authorization, configure the notification message, and then click Save.

Create a Jira Issue

You can create an issue in Jira directly from your space.

1

In the space with the Jira bot, enter help and send the message.

2

Click Create Issue.


 

You can also enter @Jira Create and send the message to create an issue.

3

Enter the information for the issue and click on Create Issue.

Update a Jira Issue

You can update an existing Jira issue from your Webex Teams space.

1

In the space with the Jira bot, enter help and send the message.

2

Click Update Issue.


 

You can also enter @Jira Update and send the message to update an issue.

3

Enter an issue ID or summary and then click Search issues.

4

Choose your issue, enter your updates, and then click Update Issue.

Get Details about Jira Issues

You can review the details of a Jira issue in the Webex Teams space.

1

In the space with the Jira bot, enter help and send the message.

2

Click Get Details.


 

You can also enter @Jira get and send the message to get details about an issue.

3

Choose from the following options:

  • Updated Recently
  • Specific Issue
4

Select a project and click Get Issues.