Email Invite Does Not Contain the iCalendar Link
This issue may occur when the option 'iCalendar (Show Add to My Calendar for Meetings, Training, and Events)' needs to be enabled in Site Admin or Control Hub. This article covers the steps an Admin can take to enable this feature.
Follow these to enable the iCalendar option in Site Administration:
- Log in to your Webex Meetings Site Administration. (Example: SITENAME.webex.com/admin.php)
- Click Configuration in the left panel.
- Click Common Site Settings > Options.
- Scroll down to the Site Options section, then check the box next to iCalendar (Show Add to My Calendar for Meetings, Training and Events).
- Scroll to the bottom of the page, then click the Update button.
Follow these to enable the iCalendar option in Control Hub:
- From the customer view in https://admin.webex.com, go to Services and select Meeting.
- Select the Webex site you want to change the settings for, and click Configure Site.
- Under Common Settings, select Site Options.
- Scroll down to iCalendar (Show Add to My Calendar for Meetings, Training and Events) and check the box next to it.
- Scroll to the bottom of the page, then click the Update button.
- After making the changes above, all new meeting invitations will contain links to download the iCalendar attachments.
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