The Cisco IP Phone 6800 Series Multiplatform Phones

The Cisco IP Phone 6800 Series Multiplatform Phones deliver easy-to-use, highly-secure voice communications. In the following figure, you see (Clockwise from the top left):

  • Cisco IP Phone 6841 Multiplatform Phone

  • Cisco IP Phone 6851 Multiplatform Phone with Key Expansion Module

  • Cisco IP Phone 6851 Multiplatform Phone

  • Cisco IP Phone 6861 Multiplatform Phone

  • Cisco IP Phone 6871 Multiplatform Phone

  • Cisco IP Phone 6821 Multiplatform Phone

Cisco IP Phone 6821, 6841, 6851, 6861, and 6871
Cisco IP Phone 6800 Series Multiplatform Phones
Table 1. Cisco IP Phone 6800 Series Multiplatform Phones Major Features

Features

6821

6841

6851

6861

6871

Screen

Grayscale, with backlight

Grayscale, with backlight

Grayscale, with backlight

Grayscale, with backlight

Color

Lines

2

4

4

4

6

Fixed feature keys

9

(See note below)

8

8

8

8

Power over Ethernet (PoE)

Supported

Not supported

Supported

Not supported

Supported

Wi-Fi

Not supported

Not supported

Not supported

Supported

Not supported

Electronic Hookswitch Headset support

Not supported

Not supported

Supported

Supported

Supported

USB port

Not supported

Not supported

Not supported

Not supported

Supported

The Cisco IP Phone 6821 Multiplatform Phones presents many features on the softkeys instead of hard keys.

Your phone must be connected to a network and configured to connect to a call control system. The phones support many functions and features, depending on the call control system. Your phone might not have all functions available, based on the way your administrator has set it up.

When you add features to your phone, some features require a line button. But each line button on your phone can support only one function (a line, a speed dial, or a feature). If your phone's line buttons are already in use, your phone won't display any additional features.

This document doesn't include the DECT phones.

Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware

The following figure shows the Cisco IP Phone 6821 Multiplatform Phones.

Cisco IP Phone 6821 Multiplatform Phones

1

Light strip

Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).

2

Programmable feature buttons and line buttons

Access your phone lines, features, and call sessions.

3

Softkey buttons

Access functions and services such as Conference and Transfer.

4

Navigation cluster

Navigation ring and Select button. Scroll through menus, highlight items, and select the highlighted item.

5

Applications and Headset

Applications the Settings hard key Access call history, user preferences, phone settings, and phone model information.

Headset Toggle the headset on or off. When a headset is active, a headset icon is displayed in the header.

6

Mute and Speakerphone

Mute the Mute key Toggle the microphone on or off. When the microphone is muted, a mute icon flashes on the screen.

Speakerphone the Speaker key Toggle the speakerphone on or off.

7

Volume button

the Volume key

Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Hardware

The following figure shows the Cisco IP Phone 6841.

Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Features

1

Handset and Handset light strip

Indicates whether you have an incoming call (flashing red) or a new voice message (steady red).

2

Programmable feature buttons and line buttons

Access your phone lines, features, and call sessions.

3

Softkey buttons

Access functions and services.

4

Navigation cluster

Navigation ring and Select button. Scroll through menus, highlight items, and select the highlighted item.

5

Hold/Resume, Conference, and Transfer

Hold/Resume Place an active call on hold and resume the held call.

Conference Create a conference call.

Transfer Transfer a call.

6

Speakerphone, Mute, and Headset

Speakerphone the Speaker key Toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

Mute the Mute key Toggle the microphone on or off. When the microphone is muted, the button is lit.

Headset Toggle the headset on or off. When the headset is on, the button is lit.

7

Contacts, Applications, and Messages

Contacts Access personal and corporate directories.

Applications the Settings hard key Access call history, user preferences, phone settings, and phone model information.

Messages Voicemail icon Autodial your voice messaging system.

8

Volume button

Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Limitations

Date and Time Display on Cisco IP Phone 6821 Registered in Webex Calling

The Cisco IP Phone 6821, when registered in Webex Calling, doesn't display the date and time on the screen. This limitation is due to the phone's design, which prioritizes cost-effective, high-fidelity voice communications and has a limited character display capacity.

To display the date and time, customers can enable the screensaver feature as follows:

  1. Go to the phone’s Settings menu.

  2. Select Screensaver.

  3. Enable the screensaver and configure the inactivity timeout.

Once the screensaver is activated, the date and time appears on the screen.

  • This limitation is specific to the Cisco 6821 model. Other phones in the Cisco IP Phone 6800 Series (such as 6841, 6851, 6861, and 6871) don't have this issue.

  • The limitation stems from the phone’s reduced character display capabilities, which are part of its design as a cost-effective device.