Automated closed captioning is turned on by default. Administrators can change the settings.

Before you begin

Closed captioning is renamed to Automated closed captioning.

1

Sign in to Control Hub, then go to Services > Meeting.

2

Under In meeting settings, turn on Automated closed captioning.

Turn off Automated closed captioning if you no longer want to see real-time automated captions displayed during Webex meetings or webinars.

If CART (Communication Access Realtime Translation) Manual Captions is turned on, you can still have human-generated captioning.

3

Click Save.

Manual closed captioning is turned on by default. Administrators can change the settings.

Before you begin

Ensure that users are informed about the availability of CART captions.

1

Sign in to Control Hub, then go to Services > Meeting.

2

Under In meeting settings, turn on Manual closed captioning.

Turn off Manual closed captioning if you no longer want the option to use CART captioning services provided by professional transcribers.
3

Click Save.

What to do next

Host and cohost can switch between Automated closed captioning and CART Manual closed captioning based on their preference. If CART is turned on, participants can only see manual closed captions.