• Webex Assistant is available in Meetings and Webex Webinars (available for hosts only in webinars in webcast view).

  • In addition to Meetings and Webinars, Webex Assistant is also available for the Webex App. Meetings started or joined from a space don't support Webex Assistant.

  • Webex for Government doesn't support Webex Assistant.

  • This feature requires Cisco Webex video platform version 2.0 with joining meetings from video systems enabled. Find your Webex Meetings version number.

  • Hosts can turn on or turn off Webex Assistant during the meeting or webinar. You can automatically turn on Webex Assistant whenever you start a meeting

  • Closed captions aren’t turned on by default for the hosts or participants when Webex Assistant is turned on by the hosts. Webex remembers if you used automated captions or not in your previous meeting or webinar. Closed captions automatically turn on or off for your next one, depending on your last usage.

  • Webex site admins can turn off automatic postmeeting emails to prevent cluttering inboxes. To turn these postmeeting emails on or off, contact your Webex site admin.

  • You can generate the following types of transcripts:

    • A transcript embedded with the video recording. This transcript supports English transcription only.
    • A transcript that's available on the postmeeting site page for the duration that recording is on AND Webex Assistant or closed captions is on. This transcript and any Webex Assistant highlights support transcription in all spoken languages (see Show real-time translation and transcription in meetings and webinars to see which languages are available to you).

      • To access this transcript, sign in your Webex account, click Calendar, then select Review.

Captions Highlight panel appears on the right

If offensive words are used, asterisks replace some letters in the offensive word in the caption.

1

Show or hide the panel in the following ways:

  • If you're the host and you turned on Webex Assistant, you can hover over the Webex Assistant and select View captions and highlights to show the panel.
  • If you're not the host, select Closed caption options > View captions and highlights.
  • Hover over the Webex Assistant and select Hide captions and highlights to hide the panel.

    You can also select ✕ in the Captions & Highlights panel to close the panel.

Highlights are captured even when the Captions & Highlights panel is hidden.

2

When you're sharing content, hover over the Webex Assistant on the floating bar at the top of your screen and select View captions and highlights to show the panel.

Select Hide captions and highlights to hide the panel.

Highlights are captured even when the Captions and Highlights page is hidden.

If offensive words are used, asterisks replace some letters in the offensive word in the caption.

1

You can access the Captions and Highlights page in multiple ways:

  • If you're the host, after enabling Webex Assistant, tap More options Webex Assistant Webex Assistant > View Captions and Highlights.
  • If you joined a meeting or webinar from the Meetings app or in a full-featured meeting from the Webex App, tap More options > Closed Captions > View Captions and Highlights.
2

Tap Captions or Highlights to switch between the tabs.

If the meeting is recorded without Webex Assistant or Closed Captions on, the post-meeting page transcript (in Calendar > Review) is not available.

If both recording and Webex Assistant or Closed Captions is on, then the post-meeting page transcript (in Calendar > Review) only includes the portion of the meeting in which Webex Assistant or Closed Captions were on.