Record a call on 9800/8875 (Unified CM)

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This Help article is for Cisco Desk Phone 9800 Series and Cisco Video Phone 8875 registered to Cisco Unified Communications Manager (Unified CM).

The call recording feature is available for both audio and video calls. When you are on an active call, you can record it. You can also record a call during a call conference. You might hear a notification tone as you record the call.

Before you begin

Your administrator enables your phone with call recording.

1

While on an active call, press or tap More (…) and select Record.

The phone displays the notification message The call is being recorded for about 2 seconds at the top middle of the screen. Meanwhile, the phone also displays the Recording in progress the icon of recording icon next to the line on which you are recording the call on the screen. Phones with greyscale screen displays the Recording in progress icon as the icon of recording.

Only the person who starts the call recording is notified by the notification message and the icon. The other person in the call may not know the call is being recorded.

2

(Optional) To stop the recording:

  • Press StopRec.
  • Press Stop Record.
  • Icon for 9871 and 8875 for common topics Tap More (…) and then choose Stop Record.
The phone displays a recording stopped message and an icon the icon of stop recording next to the message.
3

Press or tap End Call to end the call.

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