Overview

The Recents list contains the calls that you made, received, missed on the phone.

The calls are sorted into the following types:

  • All: Lists all the recent calls.

  • Placed: Lists the outgoing calls that you placed.

  • Received: Lists the incoming calls that you answered.

  • Missed: Lists the missed calls

Calls will not be grouped even if they are to and from the same number. Each call is a single record.

Your phone stores a maximum number of 180 calls in the Recents list. If your Recents list reaches the maximum size, the next new entry overwrites the oldest entry in the list.

View your recent calls

The Recents list contains the calls that you made, received, missed on the phone.

1

Select Recents to open the full call history list.

If the Recents softkey isn't available, press the Settings key, then select Recents.
2

(For multiline mode) To view the call history for a specific line, choose one of the following actions depending on your phone model.

For 9841, 9851, and 9861 phones On the Recents page, press Lines or press the Up navigation key to open the lines list, then select your desired line.

Icon for 9871 and 8875 for common topics On the Recents page, select Lines, then select your desired line in the list.

3

Navigate through the All, Placed, Received, or Missed tabs to view the respective call list.

4

To view the details of a specific call, select the call entry and choose one of the following actions depending on your phone model.

For 9841, 9851, and 9861 phones Press Details.

Icon for 9871 and 8875 for common topics Tap > in the call entry to open the details.

Make a call from call history

Use the Recents list to quickly return or repeat a recent call without looking for the contact in your directories.

1

Locate the call entry in the Recents list.

See View your recent calls for the steps.
2

Depending on your phone model, choose one of the following actions to place the call:

For 9841, 9851, and 9861 phones Select the call entry and press Call to call the number.

Icon for 9871 and 8875 for common topics Tap the call entry to call the number.

3

(Optional) If you want to modify the dial number before you make a call, do one of the following action:

For 9841, 9851, and 9861 phones Press Options > Edit dial. Edit the number, then press Call.

Icon for 9871 and 8875 for common topics Tap > in the call entry to open the details, then tap Edit dial. Edit the number, then tap Call button.

Add a contact from Recents (Multiplaform)

Adding a contact from the call history helps you save frequently dialed or received numbers quickly, reducing manual input and ensuring easier access for future calls.

This feature is only available on phones registered to Webex Calling or Cisco BroadWorks.

1

Locate the call entry in the Recents list.

See View your recent calls for the steps.
2

Do one of the following actions depending on your phone model.

For 9841, 9851, and 9861 phones Select the call entry, press Options > Add to contact.

Icon for 9871 and 8875 for common topics Select the call entry to open its details, tap The add button.

3

Edit the contact details and select Save.

Delete a recent call

Delete a call entry from the Recents list.

1

Locate the call entry in the Recents list.

See View your recent calls for the steps.
2

Depending on your phone model, choose one of the following actions to place the call:

For 9841, 9851, and 9861 phones Select the call entry and press Options > Delete.

Icon for 9871 and 8875 for common topics Tap > in the call entry to open the details, then tap The icon of delete button.

3

Select Delete in the prompted message to delete the record.

Clear the call history

You can clear the entire call history stored on your phone.

1

Open the Recents list for all lines or for a specific line.

See View your recent calls for the steps.
2

Do one of the following actions depending on your phone model.

For 9841, 9851, and 9861 phones On the Recents page, press Options > Delete all.

Icon for 9871 and 8875 for common topics Tap The icon of delete button.

3

Select Delete in the prompted message to clear the list.