Call history on your phone

Use the Recents list to retrieve your recent calls and check your voice messages. The Recents list contains the calls that you placed, received, missed on the phone.

You can access the Recents list by tapping Recents the Recents button on the phone home screen. If you have missed calls or unread voice messages, a digit on the button shows the total number of them. After you access the Recents lists on a specific line, you can see the number of the unread voice messages, for example, the voice message icon.

The calls are sorted into the following types:

  • All: Lists all the recent calls.

  • Placed: Lists the outgoing calls that you placed.

  • Received: Lists the incoming calls that you answered.

  • Missed: Lists the missed calls

The All Recents list can store a maximum number of 180 calls. The Placed, Received, Missed Recents list can store a maximum number of 60 calls respectively. If a Recents list reaches the maximum size, the next new entry overwrites the oldest entry in the list.

If you have recent calls for your hunt group, then the All Recents list includes the term Hunt group followed by the hunt group number or name. Therefore, you can quickly identify the hunt group calls from recent calls.

View your call history

Use the Recents list to view your call history. The call details include the following information:

  • Contact information of a call

    If the contact is from a hunt group, the hunt group number displays.

  • Date and time that a call was placed, received, or missed

    For the current day, only time displays. For a previous day, both date and time display.

  • All history calls and call duration with a contact


 
If you have multiple lines configured on your phone, you can switch to a particular line and see the call history for the line.
1

On the phone home screen, tap Recents the Recents button to display call history of the primary line.

A digit displays on the Recents button if you have missed calls or voice messages, or both on the phone. The digit shows the total number of the missed calls and voice messages.
2

(For multiple lines) View the call history of a specific line:

By default, your phone displays the call history for the primary line. One of the following icons displays next to the current line name if the phone has missed calls or unread voice messages, or both:
  • the missed calls icon: Missed calls
  • the unread voicemails icon: Unread voice messages
  • the missed calls and unread voicemails icon: Missed calls and unread voice messages
  1. Tap the expand icon next to the line to display the Lines list.

    Lines list screenshot

    In the Lines list, you can find the target lines that have missed calls icon missed calls icon or unread voice messages icon unread voice messages icon.


     
    The missed calls icon missed calls icon disappears after you view the Recents list.

    The icon the missed calls and unread voicemails icon next to the line changes to the unread voicemails icon after you view the missed calls.

  2. Choose a line by tapping it from the Lines list.
3

Tap the All, Placed, Received, or Missed tab to view the respective call list.

The contacts of missed calls are highlighted in red.

4

View the details of a particular call:

  1. Tap the Expand button on the call entry to access the call details screen.

    Recents list screenshot

  2. In the call details screen, you can choose to call the contact, edit the dial number, or delete the recent call.

Make a call from call history

Use the Recents list to quickly return or repeat a recent call without looking for the contact in your directories.

1

On the phone home screen, tap Recents the Recents button to open the Recents list.

The digit on the icon shows the total number of missed calls and unread voice messages on the phone.

By default, your phone displays the call history for the primary line.

2

(For multiple lines) View the call history of a specific line:

  1. Tap the Expand button next to the line to open the Lines list.

    If you have missed calls on the phone, an icon the missed calls icon or the missed calls and unread voicemails icon displays next to the line.

  2. Choose a line by tapping it from the Lines list.
3

Locate a call entry by scrolling down the Recents list.

4

Tap the call entry to directly make a call.

5

(Optional) If you want to modify the dial number before you make a call, do the following:

  1. Tap the Expand button for the call entry to show the call history details.
  2. Tap Edit dial.
  3. Enter the dial number based on the existing number.
  4. Tap the Call button to dial the number.

Redial a number

You can call the most recently dialed number.

On the phone home screen, tap Redial redial icon.

Your phone dials the most recent number automatically from a line that just placed a call.

 
You can swap on the screen to locate the Redial button.

Delete call history of a contact

Your recent calls are sorted into Placed, Received, and Missed calls in the Recents list. If you don't want any particular recent call to display in the list, you can delete it.

1

On the phone home screen, tap Recents the Recents button to open the Recents list.

By default, your phone displays the call history for the primary line.

2

(For multiple lines) View the call history of a specific line:

  1. Tap the Expand button next to the line to open the Lines list.
  2. Choose a line by tapping it from the Lines list.
3

Locate the call entry that you want to delete.

You can look for the record by scrolling down the Recents list.

4

On the call entry, tap the Expand button to open the call history details.

screenshot of Recents list
5

Tap the Delete button.

6

Tap Delete to delete call history of the contact.

Delete entire call history

You can delete the entire call history for a particular line.

1

On the phone home screen, tap Recents the Recents button to open the Recents list.

By default, your phone displays the call history for the primary line.

2

(For multiple lines) View the call history of a specific line:

  1. Tap the Expand button next to the line to open the Lines list.
  2. Choose a line by tapping it from the Lines list.
3

(Optional) View the call history from the Recents lists:

  • All: (Default) Open this tab if you want to view all calls on the line.

  • Placed: Open this tab if you want to view all placed calls on the line.

  • Received: Open this tab if you want to view all answered calls on the line.

  • Missed: Open this tab if you want to view all missed calls on the line.

4

Tap the Delete button.

5

Tap Delete on the prompt to delete all recents for the line.