Convert Unlicensed Cisco Spark Users

Document created by Cisco Documentation Team on Aug 29, 2016Last modified by Cisco Documentation Team on Sep 3, 2017
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If people have signed up for Cisco Spark on their own, you can convert their accounts and assign them licenses. Then, they'll be able to use the features included with the Cisco Spark subscription.

Before You Begin



    You must have an active administrator email address with the same domain as the accounts you're converting.



    For people's accounts whose addresses are part of a large public email domain, for example,, and, invite them using their company addresses.



    Before you convert their accounts, disable the directory connector.



1    From the customer view in, go to Overview, and then click Review on the Licenses card.  

If the button is unavailable or dimmed, no people require review and conversion.

2    Follow the prompts to select the people and their licenses.   

After you convert the account, the person moves to your organization and receives an email to confirm that their account is now managed by your organization.