Device Management

Document created by Cisco Documentation Team on Apr 10, 2017Last modified by Cisco Documentation Team on Aug 25, 2017
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Supported Devices and Applications for Cisco Spark Services

   

Use the following Cisco Spark services:

    
  •      

    Messaging—Prepare and share content; message and post files in virtual spaces (individual people, groups, and teams) with persistent content.

         

  •      

    Meeting—Connect teams and meet customers easily with the added benefits of messaging and content sharing before, during, and after the meeting. Schedule or join a meeting at a main office, a branch office, at home, on the road, or from a room-based video system.

         

  •      

    Calling—Enable voice and video communications over mobile, desktop, and room-based devices. Connect existing PSTN services to Cisco Spark for one-touch directory dialing and the ability to join meetings from almost anywhere. Cisco Spark Calling mobile users get features such as single number reach, single voicemail service, and video service.

         

    
                    
                      
         

Type

         
         

Supported Models

         
         

Cisco Spark app

         
         
  •            

    Android Smartphones—KitKat 4.4 and later

               

  •            

    iPhone and iPad—iOS 9.0 and later

               

  •            

    Mac—OS X Yosemite 10.10 and later on a supported Mac

               

  •            

    Web—Google Chrome (latest), Mozilla Firefox (latest), and Internet Explorer 11

                

    Note                   

    Cisco Spark calling is available only on Firefox.

                
               

  •            

    Windows PCs—Windows 7 and later

               

         
         

Cisco Spark Room Devices

         
                                                  

To activate your room device on Cisco Spark, the device must run software version CE8.2.0 or later.

          
Note                 

Cisco Spark Board is an exception to this. It runs Cisco Spark Board OS which is updated daily.

          
          

You can activate the SX10 (CTS-SX10N-K9) on Cisco Spark if the device runs software version CE8.1.0 or later.

          

You must use a TRC6 remote control with the SX20. The TRC5 is not supported.

                   
         

IP Phones (desk phones)

         
                              

To activate your phone on Cisco Spark, the phone must run software version 11.0 or later (Cisco Spark Phone OS).

          

To check which phone model you have, press Applications and select Phone information. The Model number field shows your phone model.

         

Conference Phones

Cisco IP Conference Phone 7832

         

Analog Telephone Adapters (ATAs)

         
         

ATAs connect non-IP devices, such as analog phones, fax machines, and overhead paging systems to your network and allow them to act as Cisco Spark Calling devices.

         

Phone Accessories

         

Headsets

          

Wall mount kits

    
   

Device Management

 
Here are just some of the ways you can manage your devices from Cisco Spark Control Hub:
  •  

    Create new activation codes—Users need an activation code to register their devices. If you or one of your users hasn't gotten around to activating a device and forgets the code, for example, you can generate a new one and email it to them. Users can also generate their own activation codes from My Cisco Spark.

      

  •  

    Check the status of your devices—You can see whether devices are online or offline. If there is an issue with a device, you can troubleshoot or report the problem.

      

  •  

    Modify device information—You can change the name of a device. If users have multiple devices, you may want to make the names more meaningful.

      

  •  

    Deactivate existing devices—You can deactivate a device that's no longer being used. For example, if someone has left the company and you want to be able to reuse their device, you must deactivate it first.

      

  

Add a Device

 

You must add any device that you want to use with Cisco Spark in Cisco Spark Control Hub and then activate the device. You or the user assigned the device can activate personal devices, such as desk phones and analog telephone adapters (ATAs). You or another designated administrator can activate Cisco Spark Room Devices.

    
Before You Begin 
  •  

    If you want to add a Cisco desk phone, your organization requires a Cisco Spark subscription that includes calling.

      

  •  

    If you're adding an Analog Telephone Adapter (ATA), you must configure all network settings before activating the device.

      

    After you activate the device, you can't access or change these network settings. Here are a few examples of available network settings: VLAN, IP address, and subnet mask.

      

  
        
1    Go to Cisco Spark Control Hub, choose Devices, and then select New Device.
2    Choose the type of device you want to add and select Next.
3    Decide whether you want to assign the device to a user or to a place and select Next.  

Desk phones and analog telephone adapters can be assigned to a user or a place. room devices are intended for shared usage so must be assigned to a place.

  
4    Perform one of these steps:
  • User—If you're assigning the device to a user, enter the name of the user and select Next.
  • Place—If you're assigning the device to a place, indicate whether it's an existing place or a new place and select Next.
5    Generate an activation code for the device. You can then manually enter the code on the device, scan the QR code, or email the code to someone else so that they can activate the device.

Generate an Activation Code for a Device

Before a new device of any kind is fully associated with Cisco Spark, it must be activated using a code we provide. Generate a unique activation code for every device. If you move on to other tasks before getting a chance to activate the device and lose track of the activation code, you can generate a new code anytime.

Before You Begin 

If you're generating an activation code for an analog telephone adapter (ATA), you must configure all network settings before you activate the device.

  

After you activate the device, you can't access or change these network settings. Here are a few examples of available network settings: VLAN, IP address, and subnet mask.

  
      
1    Go to Cisco Spark Control Hub, choose Devices, and then select the device that you want to activate.
2    From the panel that opens on the right, select Generate activation code.
3    Enter the activation code on the device, scan the QR code, or email the activation code to the user assigned the device so that they can activate the device themself.

Find a Device in Your Organization

 

You can filter your device list so that you can find specific devices easily. You can use any of the following filters:

  • All

     

  • Has Issues

     

  • Offline

     

  • Online

     

You can also search for a device using its name, custom tags, or any other information available in the device details.

  
Go to Cisco Spark Control Hub, choose Devices, and then narrow down your results by performing one of the following actions:
  • Filter results based on status or organize the results alphabetically by clicking on any of the column headers provided, such as Belongs To.
  • Select the Search icon and enter a device name or tag to find a device quickly. If you want to return to the main list, clear the Search field and press Enter.

Look Up Device Information

You can find all kinds of information about any registered Cisco Spark device in your organization. Different information displays for different types of devices. Here is just some of the information available:

  
  •  

    Phones and Analog Telephone Adapters (ATA):

      

    •  

      Status

        

    •  

      IP address

        

    •  

      MAC address

        

    •  

      Time zone

        

    •  

      Country

        

    •  

      Emergency service address

        

    •  

      T.38 Fax Protocol ON/OFF (ATA only. Not all PSTN service providers support this protocol.)

        

    •  

      Input Audio Level (ATA only)

        

    •  

      Output Audio Level (ATA only)

        

      
  
  •  

    Cisco Spark Room Devices:

      

    •  

      Status

        

    •  

      Software version

        

    •  

      IP address

        

    •  

      Serial number

        

    •  

      MAC address

        

    •  

      Potential issues

        

      
     
1    Go to Cisco Spark Control Hub, select Devices, and choose the device that you want more information about.
2    Review the data in the panel that opens on the right.

Add Tags to a Device

Add custom tags for each device to make searching for and finding devices easier. For example, you can tag devices based on business unit or physical location. If you tag devices with something like third floor, when you search for this tag, all devices belonging to this floor are displayed.

     
1    Go to Cisco Spark Control Hub, choose Devices, and select the device you want to tag.
2    Select Add tag in the panel that opens on the right, enter a tag, and click outside the field to apply the tag.  

The tag doesn't appear in the device list, only the overview of a device. However, you can use a tag to search for a device.

  

Set the Emergency Services Location for Devices

You can change the emergency services address and callback number for phones, Analog Telephone Adapters (ATAs), and PSTN-enabled room devices. By default, every device in your organization is associated with the company address and callback number. You may want to set different values for employees who work from home, for example.

Before You Begin

Each number can only have one address associated to it. That means if two devices are using the same emergency callback number and you change the emergency address for one of those devices, the address changes for both devices. You are notified of any users, places, and devices that are affected by the address change. The last change made to the emergency address of a device is the one that sticks, whether it's you changing it for a user or a user changing it in My Cisco Spark.

     
1    Go to Cisco Spark Control Hub, choose Devices, and then select the device that you want to associate with an emergency service address.
2    Select the ellipses , define a new address, and then choose a different callback number.

Delete a Device

Before You Begin 

After you delete a device, it is permanently removed from your organization and cannot be recovered.

  
     
1    Go to Cisco Spark Control Hub, choose Devices, and then select the device that you want to delete.
2    From the right panel, select Delete, and confirm the action in the popup window.

Restart a Device

Restarting a device can often help resolve any issues you may encounter. If the device is being used in an active call, the system waits for the call to end before the device is restarted.

Before You Begin 
  •  

    Restarting a device can take some time. We recommend that you restart the device during off-peak hours, when possible. If you're attempting to resolve an issue that a user is encountering though, give the user a heads-up about the impending reboot.

      

  
     
1    Go to Cisco Spark Control Hub, choose Devices, and then select the device that you want to reboot.
2    From the panel that opens on the right, select Reboot.

Report an Issue with a Device

If you report an issue about a device, logs are automatically collected for the selected device.

     
1    Go to Cisco Spark Control Hub, select Devices, and choose the device that you want to report.
2    From the panel that opens on the right, select Report Issue, and create a new support ticket.  

The logs are attached to the ticket automatically.

  
 

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