April 19, 2022 | 795 view(s) | 0 people thought this was helpful
Configure and manage a priority alert in the calling user portal
Priority alert is a feature that allows you to set up a unique ringtone based on predefined criteria. This is helpful, for example, when you want to be quickly notified that a specific phone number is calling you.
From the calling user portal, go to Call Settings.
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Toggle on Priority Alert.
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Select a predefined schedule from the drop-down menu.
If you do not see a schedule you would like to use for this setting, you can add a schedule on the Schedules tab in the Calling User Portal. For more information, see Create a Schedule to Apply to Call Settings.
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Click Add Schedule to set the following parameters:
When—Select your predefined schedule from the drop-down menu.
Calls from—Select to apply a priority alert for calls from Any Phone Number or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details.
Alert or Don't alert—Choose whether or not you would like to apply a priority alert to the calls that fit within these parameters.
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Click Save to save your priority alert parameters.
Your schedule is added to an Alert or Don't alert table. You can edit or delete schedules from the tables, as needed.
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Click Save.
Example
Want to see how it's done? Watch this video demonstration on how to set up and manage priority alerts in the calling user portal.
