The Cisco Webex Meetings integration with Google Calendar for G Suite has the following known issues and limitations:

  • When users schedule a Google Calendar event and add a Webex meeting, they can't change the meeting password. The meeting password will be automatically generated.

  • Customization of the email template will not be reflected when a meeting is scheduled. This is due to a Google conference framework limitation. The Cisco Webex add-on will not be able to insert the email template into the Google event details. Instead, the meeting information is passed to the Google conference framework as different parameters and displayed differently. The meeting information that is currently supported includes: meeting password, meeting number, toll and toll free numbers, video address (IP address dialing is excluded), and global call-in number link.

  • When a user duplicates a Google Calendar event that has a Webex meeting added, a new Webex meeting will be created and attached to the duplicate event.

  • If user A schedules a Google Calendar event and adds a Webex meeting, and then user A copies the event to user B's calendar, user A is still the owner of the Webex meeting. Although user B can update the event in Google Calendar, those changes will not be synchronized for the Webex meeting on the Webex site. Only the meeting owner can make changes to the meeting in Google Calendar and have those changes synchronized to the Webex site.

  • If user A schedules a Google Calendar event and adds a Webex meeting, and then changes the owner of the event to user B, the Webex meeting that was added to the event will be removed.

  • We don't support adding a Webex meeting to one occurrence of a recurring meeting that doesn't have a Webex meeting already added to it. The Webex meeting will be removed from the one meeting occurrence when the scheduling request is rejected by the scheduling service. Workaround: Add a Webex meeting to the recurring meeting.

  • The Cisco Webex add-on settings are available in Google Calendar only after users have set their Webex site in Google Calendar and signed in to Webex.

  • Secondary calendars are available with the following limitations:

    • Any Webex meeting that is added to a Google Calendar event belongs to the Webex host. If the Webex host leaves the company and their Webex account is no longer available, the Webex meeting will not be synchronized with Google Calendar.

    • Users can't delegate someone else to schedule meetings for them in a secondary calendar.

  • The global call-in number link is available in the calendar invite under Joining Instructions.

  • After the Cisco Webex for Google Calendar app is installed, the Add conferencing list can't be customized. The list includes both the Webex meeting and Webex Personal Room meeting options. Administrators can't set a default meeting conference type.

  • A Join button is supported on on-premises Cisco TelePresence systems when Hybrid calendar service connector is installed and enabled.

  • A Join button does not appear 5 minutes before the meeting start time for cloud-registered Cisco Webex room and desk devices unless the administrator has enabled the Cisco Webex Hybrid Calendar Service.

  • When a user schedules a recurring Google Calendar event and adds a Webex meeting, and then updates the meeting with multiple exceptions, guests receive multiple notifications for the update.

  • The site-enabled tracking codes functions will not be able to use this app to schedule meetings in Google Calendar.

  • If a user is signed in to multiple Google accounts in the same browser, Cisco Webex for G Suite may have some display errors. The Google team is working on a solution. Workaround: The user should sign out of the other accounts or open a new browser in Guest mode, and then try again.

  • After users select Save in the side panel to make the meeting setting changes take effect, they must wait until the side panel finishes updating before they send the invite.

  • To make the schedule meetings on behalf of feature work in Google calendar, make sure that the delegator sets scheduling permissions in both Google Calendar and the Webex site. Otherwise, the meeting will belong to the delegate even if the meeting displays in the delegator's calendar. To set permissions on the Webex site, sign in to the delegator's account, select Preferences > Scheduling, and enter the delegate's email address in the Scheduling permission field.

  • The minutes specified for the Join meeting before host setting in the side panel doesn't follow the setting in the meeting template. Workaround: The user must set the time manually.

  • If a meeting settings change is not reflected in the side panel, refresh the Google Calendar page. The Google team is working on a solution.

  • Sometimes, the side panel will show meeting settings instead of user preferences when users return to the main calendar. Workaround: Refresh the Google Calendar page from the browser.

  • When a user selects an email thread and schedules a meeting through Cisco Webex Meetings for Google Calendar, the time zone will follow the computer's time zone.

  • When a user starts a meeting from the meeting list in the side panel of Gmail, make sure that the user has signed in to the Webex site in the same browser. Otherwise, the user will be treated as guest user.

  • The meeting settings in the side panel are not supported on mobile.

  • If the Cisco Webex icon doesn’t appear on the side panel of Google Calendar or Gmail, submit a ticket to the G Suite Support team.