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Best practices to set up a Control Hub organization
These best practices help your Control Hub organization be set up for long-term success.
Foundational setup
Control Hub provides you with many different ways to manage your Webex services. The following foundational setup ensures your organization has the best possible experience when using Webex.
What to set up |
Benefits |
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Set up your network so Webex can access all the necessary traffic. This ensures that Webex services are optimized for your users, and makes it easier for you to troubleshoot any network issues. | |
Verify your domains to allow Control Hub to recognize users that have signed up for Webex using your company's email domains. If you haven't verified your domains yet, users are placed in a consumer organization, which makes it harder for your company to manage those users. Verifying your domains is a prerequisite to allow your organization to claim users to your organization. | |
Set up an automated license template so you don't have to manually assign licenses to every new user. This also allows users to use Webex right away once they're onboarded. If your organization has Active Directory set up, you can create group license templates to assign licenses based on AD groups. | |
After you've verified your domains, you can claim users into your organization who signed up for Webex with your company's email domain. This ensures that all of the users in your company are in one organization, so you can manage them and provide them with the Webex services and support needed. | |
After you've claimed all the users and everyone is in your company's main organization, you can claim your domain. When you claim your domain, new users who sign up for Webex with your company's email domain will be automatically added to the main organization. | |
Advanced setup
After you complete the foundational setup, we recommend that you complete the advanced setup. Advanced setup makes it easier for you to onboard new users and manage existing users.
What to set up |
Benefits |
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If your company uses Microsoft Active Directory to manage users, you can link your AD to Control Hub with Cisco Directory Connector. Directory Connector helps maintain your user accounts and data in Active Directory so it's the single source of truth. When you make a change on-premises, it's replicated to the Webex cloud. Webex also syncs with Azure Active Directory. | |
SSO Improves your company's security and gives your users a more consistent experience by having your users use a single, common set of credentials for Webex App and other applications in your organization. | |
When you connect Webex with Microsoft Exchange, Office 365, or Google Calendar, users can schedule and join meetings straight from those calendar apps with no extra plug-ins. |