Foundational setup

Control Hub provides you with many different ways on how to manage your Webex services, but if you follow these foundational setups, then you can make sure that your organization has the best possible experience when using Webex.

Table 1. Foundational setups

What to set up


Configure your network

Set up your network so Webex can access all the necessary traffic. This makes sure that Webex services are optimized for your users, and makes it easier for you to troubleshoot network issues that may come up.

Verify your domains

Verifying your domains allows Control Hub to recognize users that have signed up for Webex using your company's email domains. Users are placed in a consumer organization if you haven't verified your domains yet, which makes it harder for your company to manage those users. This setup is also a prerequisite step to allow your organization to claim users to your organization.

Set up automated license templates

Set up an automated license template so that you don't have to worry about manually assigning licenses to every new user. This also allows users to use Webex right away once they're onboarded.


If your organization has an Active Directory set up, you can set up group license templates to assign licenses based on the AD groups that they're in.

Claim your users

After you've verified your domains, you can claim users who signed up for Webex with your company's email domain into your organization's Control Hub. This makes sure that all of the users in your company are in one organization so you can manage them and provide them with the Webex services and support needed.

Claim your domains

After you've claimed all the users so that everyone is in your company's main organization, you can claim your domains. When you claim your domain, new users who sign up for Webex with your company's email domain will be automatically added to the main organization instead of being placed in a different organization.

Advanced setup

After you've finished with the foundational setups, we recommend that you also take the time to complete the advanced setup. Advanced setup makes it easier for you to onboard new users and manage existing users.

Table 2. Advanced setups

What to set up


Set up Active Directory with Cisco Directory Connector

If your company uses Microsoft Active Directory to manage users, you can link your AD to Control Hub with Cisco Directory Connector. Directory Connector helps maintain your user accounts and data in Active Directory so that it becomes the single source of truth. When you make a change on-premises, it's replicated to the Webex cloud.


Webex also syncs with Azure Active Directory.

Set up Single Sign On (SSO)

SSO Improves your company's security and gives your users a more consistent experience by letting your users use a single, common set of credentials for the Webex App and other applications in your organization.

Configure hybrid calender services

When you connect Webex with Microsoft Exchange, Office 365, or Google Calender, users can schedule and join meetings straight from those calendar apps with no extra plug-ins.