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Add more people to a call
View and manage participants
January 19, 2026 | 1691 view(s) | 1 people thought this was helpful

Make a conference call on 9800/8875 (Multiplatform)

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This Help article is for Cisco Desk Phone 9800 Series and Cisco Video Phone 8875 registered to Cisco BroadWorks or Webex Calling.

Conference calling lets you easily add others to an active call on your phone, so you can collaborate instantly without scheduling a meeting. You can add participants from directories, call history, on-hold calls, or add them by dialing their extension numbers.

By default, when the initiator leaves the conference call, the call ends for all participants. However, depending on the call control system configuration, a three-way conference can continue as a two-way call after the initiator leaves.

Add more people to a call

You can invite additional people to join your ongoing call and hold an ad-hoc conference.

The maximum number of participants in a conference call varies depending on the call control system and its configuration:

  • On phones registered to Webex Calling, a conference call supports up to 6 participants.
  • On phones registered to BroadWorks, a conference call supports up to 15 participants.

1

On an active call, press the Conference hard key or softkey.

For 9811, 9841,9851, and 9861 Press Conf or Conference.

Icon for 9871 and 8875 for common topics Select More More Options button > Conference .

Once you press the Conference key, the current call is automatically put on hold.

2

Select the person that you want to add from call history, contacts, or on-hold calls. Do one of the following actions as needed:

  • To add a person from directories, select Favorites or Directories, locate the person, then select Call.
  • To add a person from the call history, select Recents, locate the person, then select Call.
  • To add a person from an on-hold call, select Calls to open the list, then select the desired call. The Calls tab is available only when there are on-hold calls on the phone.
  • Dial a phone number using the keypad.
  • Enter a complete URI address. However, the phone doesn't support searching for a contact by URI address.

3

Wait until the person answers the call, then press the Conference key to add them to the conference call.

4

Repeat Steps 1 through 3 to add more people.

View and manage participants

The participant list is only available on Cisco Video Phone 8875.

During a conference call, you can view the participant list. If you have added someone else to the call, you can see the Remove button on the participant list. You can remove only the participants you added.

If you don't see the Participants option in a conference, consult your administrator.

1

During a conference call, tap More More Options button and choose Participants.

The participant list displays.
2

To remove a participant, tap Remove on the participant.

3

Tap Remove on the prompt to confirm the removal.

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