How Do I Include Teleconference Audio in a Meeting Recording?

The steps in this article apply to local recordings (.WRF) only.

How do I include teleconference audio in a meeting recording?

How do I record a meeting with teleconference audio?

How do I record phone line audio using the Webex Recorder?

MP4 Recordings Default in Webex Meetings 40.10

In the upcoming October (40.10) update, all-new recordings in Webex Meetings will be stored in MP4 format, either in the cloud or locally as selected at the site or host level, with a video-centric experience. By standardizing the recording format, you'll have a wider choice of playback tools, better security, and a more effortless collaboration experience even after your meetings. Existing ARF and WRF recordings can still be downloaded or played at the Webex site. For more information regarding video-centric recording, go to Video-Centric Network-Based MP4 Recordings in Webex Meetings and Webex Events.


The steps in this article apply to local recordings (.WRF) only. It is possible to record meetings without the need for additional hardware using Network-Based Recording.

To record a meeting with teleconference audio:

  1. Ensure a DynaMetric box (or similar device) is installed on PC for audio.
  2. DynaMetric should be connected from the phone to the sound card.
  3. Verify that Windows sound recorder can record audio:
  4. Go to the Start menu.
  5. In the Search programs and files or Start Search field, type Sound.
  6. Click the Sound entry.
  7. Go to the Recording tab.
  8. Talk into your microphone. You will see a green bar moving up and down if your microphone is working properly.
  9. Start a Webex meeting.
  10. In the meeting window, go to the Meeting, Session or Event menu, select Recorder Settings and then choose Record on This Computer.
    • Note: Verify the Record Audio from This Computer option is checked.
  11. Go to the Meeting, Session or Event menu, then select Start Recording.

    The 'Save Recorded Meeting As' window appears.
  12. Choose a location to save the recording to, enter a name for the file in the File name: field, then click the Save button.

    The 'Recorder Panel' appears.
  13. Optionally, you may hide the recorder panel by using the steps below:
    1. Go to the Meeting, Event or Session menu, then select Recorder Settings > Recorder Panel....

      The 'Webex Recorder Settings' window appears.
    2. Check the Hide the Recorder panel during recording box, then click the OK button.
  14. Check the Record PC Audio box if it is not already checked, then click the button to begin recording.
  15. Click the button to stop recording.
    • Note: If you hid the recorder panel, press the Ctrl + Alt + S keys on your keyboard to stop the recording.

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