Error: 'Meeting has Been Cancelled' when Clicking on Email Link to Join

Error: 'Meeting has been cancelled!' when clicking on email link to join.

Error: 'The session has been cancelled' when trying to join a training session or event from an email link.

Unable to join meeting from email invite due to 'Meeting has been cancelled!' error.

I get a 'Meeting has been cancelled!' message when I try to join my meeting.


Possible causes for this issue include:

  • The join link in the email being broken due to word wrapping. If the last characters of the join link are word wrapped to a new line, some mail clients will not associate them with the hyperlink.
  • The meeting has actually been cancelled by the host, or is over.

To check if the meeting has been cancelled or started early, contact the host. For help, see: WBX71898 - How Do I Contact the Host of My Meeting?

If the host verifies the meeting is in progress and has not been cancelled, proceed with the steps below.

To join the meeting:

  1. Close all open browser windows.
  2. Open your web browser.
  3. Copy and paste the entire join link from the invitation email into your web browser's address bar and press Enter.
  4. Continue joining the meeting normally.

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