Unable to Start Audio and Video when Using a Proxy Server

Unable to start audio and video when using a proxy server.

Unable to connect to VoIP when using a proxy server.

The audio and video connection fails over a proxy server.

Error code 65002 - Client Network

I see a spinning circle after I select VoIP to connect to audio.

Cause: This issue is caused as a result of a design change by Microsoft.


Add a proxy exception for Webex to resolve this issue. For help, see: WBX38780 - How Do I Add a Proxy Exception for Webex?

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