The Video Device Meeting Password is Missing in Webex Email Invitations
This article addresses the missing numeric meeting password for joining Webex meetings from video devices. It explains its absence and provides solutions to enable this security feature.
Enabling the 'Require users to have an account when joining by phone' option within the Site Administration or Control Hub Tool allows administrators to permit or restrict connections from video devices.
When configured as 'Blocked,' users of video endpoints won't be able to join meetings, and the numeric password needed for joining won't be displayed in email invitations.
To Enforce Video Conferencing in Site Administration:
- Log in to the Cisco Webex Meetings Site Administration Tool. (Example: SITENAME.webex.com/admin.php)
- Click on Configuration on the left pane.
- Click on Common Site Settings, and then click on Options.
- Scroll down to the Security Options section.
- Under When sign-in is required to join meeting, video conferencing systems will be choose Allowed.
- Scroll down to the bottom of the page, then click Update.
To Enforce Video Conferencing in Control Hub:
- Login to admin.webex.com.
- Under the Webex Meetings section, click on Meeting.
- Select Site Name.
- Click on Settings.
- Select Security.
- Under the Webex Meetings section, Select Enforce meeting password when joining from video conferencing systems.
- Click Save.
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