Message connector release notes

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Read about the latest Message Connector software releases for Hybrid Services. We document new functionality, bug fixes, and general improvements. (Use Control Hub to manage connector software upgrades and schedule when they are performed. Connector software is automatically downloaded to and installed on the Expressway.)

8.10-1.0.1681

August 28, 2025

  • Resolved a KMS time-out issue

8.10-1.0.1675

July 30, 2025

  • Maintenance and security updates to the Message connector.

8.10-1.0.1585

October 17, 2024

  • Resolved a connection issue when a proxy is configured in Expressway.

  • Added Message connector support for Python 3.11.9.

  • Added Message connector support for TLS 1.3.

8.10-1.0.1545

May 6, 2024

  • Upgraded the CSB to 4.2.4.

8.10-1.0.1539

April 9, 2024

  • Message connector queries have been updated to be compatible with all IM & Presence versions.

8.10-1.0.1535

March 28, 2024

  • Added JDK 11 and JDK 17 dependencies for upcoming version support.

8.10-1.0.1517

November 13, 2023

  • Fixed an issue with presence updates from Webex to Jabber.

8.10-1.0.1509

November 3, 2023

  • Resolved inclusive language issues in code.

  • Fixed an issue where Hybrid messaging was not happening after teams data migration.

8.10-1.0.1494

May 31, 2023

  • Added support for Java 17.

  • Added support for Python 3.

  • Upgraded the CSB to 3.5.48.

8.10-1.0.1434

November 22, 2022

  • Security updates to the Message connector.

8.10-1.0.1413

May 11, 2022

  • Message logging improvements.

  • Fix for customer issue with enabling Hybrid Message for some users.

8.10-1.0.1405

April 12, 2022

No release notes for this maintenance upgrade.

8.10-1.0.1397

March 16, 2022

  • No release notes for this maintenance upgrade.

8.10-1.0.1396

February 4, 2022

  • Fixed a presence issue that was intermittently causing IM & Presence CPU spike and dropping Jabber registrations.
  • Updated logging service to use new CSB version.

8.10-1.0.1391

January 31, 2022

  • Upgraded the CSB to 3.2.7.

8.10-1.0.1389

January 17, 2022

  • Security updates to the Message connector.

8.10-1.0.1388

December 20, 2021

  • Security updates to the Message connector.

8.10-1.0.1385

November 8, 2021

  • Message connector now supports interoperability between Jabber and Webex App for Webex for Government customers.

8.10-1.0.1382

October 25, 2021

  • Message connector can now detect when a user's email address changed in IM & Presence and inform Webex services to reactivate the user.

8.10-1.0.1379

September 27, 2021

  • Fixed customer found issue with AXL connection to IM & Presence.

8.10-1.0.1373

August 5, 2021

  • Upgraded the CSB from 2.x to 3.x.

8.10-1.0.1354

July 16, 2021

  • Connector upgraded to show presence of Webex App users as @ Webex to Jabber users.

8.10-1.0.1348

June 25, 2021

  • No release notes for this maintenance upgrade.

8.10-1.0.1346

June 7, 2021

  • Improved the connector's resilience to interruption of the cloud service.

  • Fixed a connector thread handling issue that was causing a memory leak on the host Expressway.

8.10-1.0.1332

May 18, 2021

  • Fixed an issue with the connector CPU metrics.

  • Fixed an issue with memory heap dumping on the Expressway host.

8.10-1.0.1321

April 22, 2021

  • Improved the connector memory metrics.

8.10-1.0.1320

April 15, 2021

  • No release notes for this maintenance upgrade.

8.10-1.0.1316

April 6, 2021

  • Improved Cross-Origin Resource Sharing (CORS) compatibility of the Message Connector with the corresponding Webex microservice.

8.10-1.0.1311

March 12, 2021

  • Extended troubleshooting information for Message Service.

  • Enhanced logging.

  • Fixed an issue with retrieving the latest conversation activity.

  • Fixed an issue that was preventing the Message Connector from shutting down gracefully when its Expressway host shuts down.

8.10-1.0.1300

March 5, 2021

  • Enhanced metrics to improve troubleshooting of customer issues.

8.10-1.0.1298

February 17, 2021

  • Upgraded the CSB to fix a potential key encryption issue in Key Management Server library.

8.10-1.0.1292

January 27, 2021

  • Consolidated Federation settings into one setting group.

  • Improvement fix for an issue where the presence status of a user, who never logged into webex, was shown as available.

8.10-1.0.1286

January 7, 2021

  • Improvements to connection alarms.

  • Added support for Java Development Kit(JDK) 11.

8.10-1.0.1279

December 2, 2020

  • No release notes for this maintenance upgrade.

8.10-1.0.1275

November 11, 2020

  • No release notes for this maintenance upgrade.

8.10-1.0.1262

October 29, 2020

  • No release notes for this maintenance upgrade.

8.10-1.0.1252

October 22, 2020

  • No release notes for this maintenance upgrade.

8.10-1.0.1249

October 15, 2020

  • Fixed an XCP session failure issue.

8.10-1.0.1227

October 7, 2020

  • Fixed an AXL status connectivity issue for multi server deployments.

  • Improvements around conversation quality.

  • Added new metrics for XCP sessions.

8.10-1.0.1214

September 30, 2020

  • Improvements around conversation quality.

8.10-1.0.1208

September 16, 2020

  • No release notes for this maintenance upgrade.

8.10-1.0.1202

September 7, 2020

  • No release notes for this maintenance upgrade.

8.10-1.0.1200

September 2, 2020

  • No release notes for this maintenance upgrade.

8.10-1.0.1197

August 27, 2020

  • Fixes an issue when a user is moved between IMP clusters. Message Connector can detect this and will send the updated cluster information to the Webex Teams Cloud.

  • Logging enhancements.

8.10-1.0.1180

August 7, 2020

  • Logging improvements for XCP and JSM sessions.

  • Improvements around conversation quality.

8.10-1.0.1164

July 29, 2020

  • Logging enhancements.

8.10-1.0.1152

July 22, 2020

  • Improvements to message and presence logging.

8.10-1.0.1137

July 8, 2020

  • Logging improvement for AXL Audit, XCP and JSM sessions.

8.10-1.0.1098

June 12, 2020

  • Updated the Message Service Status information page to show AXL connectivity issues when the AXL connection is down.

8.10-1.0.1087

June 5, 2020

  • No release notes for this maintenance upgrade.

8.10-1.0.1080

May 29, 2020

  • No release notes for this maintenance upgrade.

8.10-1.0.1079

May 8, 2020

  • No release notes for this maintenance upgrade.

8.10-1.0.1074

May 1, 2020

  • No release notes for this maintenance upgrade.

8.10-1.0.1064

April 17, 2020

  • Fixes a customer issue with intermittent crash occurring after Message Connector upgrade.

8.10-1.0.1063

April 8, 2020

  • Updated the Message Service Status information page to show the new presence transition of 72 hours.

8.10-1.0.1062

April 3, 2020

  • The presence transition from Away to Offline is extended.

  • Further improvements to encryption health monitoring.

8.10-1.0.1059

March 27, 2020

  • Improves health monitoring around encryption.

8.10-1.0.1057

March 20, 2020

  • No release notes for this maintenance upgrade.

8.10-1.0.1055

March 6, 2020

  • No release notes for this maintenance upgrade.

8.10-1.0.1050

February 28, 2020

  • Improved fix for customer issue when retrieving encryption keys in a deployment that is fronted by a proxy.

8.10-1.0.1048

February 20, 2020

  • Updated fix for retrieving encryption keys in a deployment that is fronted by a proxy.

8.10-1.0.1046

February 14, 2020

  • Fixes a customer issue with retrieving encryption keys in a deployment that is fronted by a proxy.

  • Improves scheduled polling of IM&P servers.

  • Fixes a customer issue with Message Service connector heartbeat connection.

8.10-1.0.1033

January 31, 2020

  • No release notes for this maintenance upgrade.

8.10-1.0.1029

January 24, 2020

  • No release notes for this maintenance upgrade.

8.10-1.0.1017

December 13, 2019

  • No release notes for this maintenance upgrade.

8.10-1.0.1016

November 28, 2019

  • No release notes for this maintenance upgrade.

8.10-1.0.1010

November 8, 2019

  • No release notes for this maintenance upgrade.

8.10-1.0.951

October 11, 2019

  • No release notes for this maintenance upgrade.

8.10-1.0.941

September 13, 2019

  • No release notes for this maintenance upgrade.

8.10-1.0.921

July 25, 2019

  • No release notes for this maintenance upgrade.

8.10-1.0.910

July 12, 2019

  • No release notes for this maintenance upgrade.

8.10-1.0.884

June 28, 2019

  • No release notes for this maintenance upgrade.

8.10-1.0.883

June 20, 2019

  • New alarm for failure to send messages from Teams to Jabber.

8.10-1.0.862

May 31, 2019

  • No release notes for this maintenance upgrade.

8.10-1.0.860

May 22, 2019

  • No release notes for this maintenance upgrade.

8.10-1.0.832

May 3, 2019

  • The presence of a Hybrid Message Service user, as seen from Jabber, now indicates that the user is "@ Cisco Webex Teams" as well as the usual amber or green dot. The extra text does not show when the presence overlay is red (do not disturb).

  • Continued preparation for next phase of Data Locality feature.

8.10-1.0.829

April 26, 2019

  • New alarm for failure to send messages from Jabber to Teams.

  • User assignment improvements.

8.10-1.0.824

April 18, 2019

  • Extends presence mapping from Teams to Jabber. If a user manually sets "Do Not Disturb" in Teams, their Jabber presence automatically updates to the same state within 10 minutes.

  • Prepares Message Connector for the next phase of the Webex Teams Data Locality feature.

8.10-1.0.815

April 5, 2019

  • No release notes for this maintenance upgrade.

8.10-1.0.807

March 29, 2019

  • New alarm if unsupported IM and Presence Service version is detected.

  • Serviceability improvements.

8.10-1.0.793

March 22, 2019

  • Fixes an issue with Message Connector status logic.

8.10-1.0.781

March 15, 2019

  • Fixes an issue that prevents the connector from discovering users from the IM and Presence publisher. This issue manifests as alarm ID 60612 on previous Message Connector versions.

8.10-1.0.780

March 14, 2019

  • Fixes an issue where connector status was reported as initializing when no users were provisioned.

  • Fixes an issue where the XMPP connection may drop.

8.10-1.0.776

March 12, 2019

  • Enhances logging for presence changes.

  • Improves security.

8.10-1.0.771

March 7, 2019

  • Prepares Message Connector for the first phase of the forthcoming Data Locality feature of Cisco Webex Teams.

8.10-1.0.751

March 1, 2019

  • Improves performance by refactoring presence update code.

  • Retries connection on HTTP error 503 Service Unavailable from Webex.

8.10-1.0.747

February 27, 2019

  • Adds filtering by module name "hybridservices.messageconnector", to help diagnose Message Connector issues on the host Expressway.

  • Improves security.

8.10-1.0.743

February 26, 2019

  • Fixes potential issue with messaging from Teams to Jabber for some conversations.

  • Fixes an issue with unexpected logging at connector startup.

8.10-1.0.739

February 22, 2019

  • Fixes a JSON parsing race condition discovered by internal testing.

  • Enhances logging.

  • Fixes a customer found issue with user assignment.

  • Improves security.

  • Improves error handling.

8.10-1.0.718

February 15, 2019

  • Connector logging enhancements.

8.10-1.0.700

February 4, 2019

  • A new alarm for AXL syntax errors in connections with IM and Presence nodes.

8.10-1.0.688

February 01, 2019

  • Fix an issue with Teams to Jabber message failures, caused by deleted IM and Presence sessions.

8.10-1.0.680

January 24, 2019

  • Add metrics on inbound messaging link from Webex Teams.

8.10-1.0.667

January 23, 2019

  • Update the Webex Teams USS client library.

  • Fix an issue with reconnecting to Webex Teams after interrupted connection.

  • Add capability to user audit, to recreate a user's XMPP session if it is required but does not exist.

  • Improve scalability by reducing AXL polling and user auditing during failover/fallback events on IM and Presence nodes.

  • Increase user auditing speed by preventing unnecessary session assignments.

  • Show users in error state in Control Hub if their Mail ID is duplicated on IM and Presence clusters.

8.10-1.0.665

January 17, 2019

  • Reduce frequency of Key Management System (KMS) requests to improve performance.

  • Make communications with KMS more robust.

  • Improve error handling for connections attempted to unresolved IM and Presence hosts.

  • Optimize connector tasks to improve performance and reduce recovery time.

  • Improve quality metric by checking that Control Hub organization exists for entitled users.

  • Improve user session creation.

8.10-1.0.630

December 12, 2018

  • No release notes for this maintenance upgrade.

8.10-1.0.623

November 30, 2018

  • Increased speed of user discovery.

  • Fixed AXL timeout issue that occurred when connecting Hybrid Message Connector to Unified CM IM and Presence.

  • Fixed issue with Message Connector sending null cluster id to Webex cloud.

8.10-1.0.598

November 14, 2018

  • Fixed intermittent issue of AXL alarms persisting when they should clear.

  • Improved high availability of Message Service by enabling the connector to respond to automatic failover of IM and Presence nodes.

  • Decreased timeout on AXL connection to Unified CM IM and Presence.

8.10-1.0.593

November 9, 2018

Message Connector - enables messaging interop between Jabber and Webex Teams. Answer your instant 1-1 messages from Webex Teams or Jabber!

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