Whether they're in the middle of a trial and have access to 10 free PSTN numbers or have been converted to a paid subscription, all you have to do is follow a few steps to enable calling on their devices.

Before you begin

  • PSTN on Cisco IP phones and Cisco Webex desk and room devices is only available in the United States.

  • PSTN for Cisco Webex desk and room devices does not require a Cisco Webex Calling license.

1

From the partner view in https://admin.webex.com, go to customers and select a customer.

2

Select Call > Add Numbers

3

Enter the customer's PSTN contract information.

4

Enter an emergency service address for the customer.

The PSTN service provider instantly validates the address.
5

Search for and add standard numbers.

6

Select Next.

7

Review the order, then click Place Order.

8

Select Set Up Cisco Webex Service

Customer has to accept the order before you can proceed to the next step.
9

Follow the steps in the setup wizard for Plan Review, Call Settings (this is where you fill in PSTN information), Message Settings, Enterprise Settings, Add Users, then Finish.